Front desk/ night audit (Former Employee) – Calgary – 26 April 2015
Owner refused to spend on the business and upkeep anymore. Could be 5 star if a little effort is put into it. Management is horrible. Couldn't care less about employees. Will not hire more employees even in dire situations. Will not provide requested schedules. Front desk has to mop floor and clean garbage. No cleaners. Not enough employees to handle the delegated responsibility. Underpaid in relation to the expected duty and responsibilities. High potential with no backing from owner or management. Sabotage war amongst managers. It's a sad place really. Hope they turn things around.
Amazing Leadership from the GM and great atmosphere!
Guest Services Agent (Former Employee) – Edmonton, AB – 5 September 2019
Working here is a privilege and an investment into a bright future. Management is amazing with great skills as well as advice that can take you far in your path to being better at your job.
Working the front desk, I had the support, leadership, mentorship, and guidance from not only the two supervisors, but team members, and the General Manager. Making mistakes is allowed and not frowned on unless those mistakes become repetitive. You are allowed to learn from the mistakes and grow from them. The level of patience from Management is extraordinary and chances are given often!
However, there will always be one or two people you clash with or do not get along with. The key is to try to talk things out or make things work, and if they cannot, then atleast come to a mutual understanding of one another and know each other's boundaries.
Also, be aware that some leadership is not great leadership, and can bring you down. If this happens, there is HR, but in cases like mine it can be too late. HR protects the company before it protects the employee.
Front Desk Agent (Former Employee) – Calgary, – 31 July 2019
With a smile, you can welcome people who are thousand of miles away from home and they feel welcomed and their 2nd home. Treat people, put yourselves in their shoes, before you say anthing. Always listen.