Assistant General Manager (Current Employee) – New York, NY – 31 January 2019
They will overwork you until you get sick and keep working you without hesitation!!! Corporate upstairs treat managers like cattle. There is no support for managers or staff. HR doesn’t care about you. They are all connected upstairs so no matter what your concerns are ignored. Horrible and dis-functional company that needs to be shut down.
No work life balance, no ops support, crazy working hours
Front of House Manager (Current Employee) – John F. Kennedy International Airport, NY – 27 January 2019
SSP America is a wonderful company to work for, with great room for growth. As a Hospitality Professional, it does lack the constant interaction with frequent "regulars". Being in an airport setting, very rarely do you have that interaction with guests on a consistent basis. It is the one thing I truly miss, knowing your guests' likes and dislikes. Creating a memorable dining experience, the trust that has been developed. Other factors can be discussed face-to-face.
Cashier (Former Employee) – Houston, TX – 18 January 2019
This company was an ok place to work, it was in the airport, so I got to meet all different types of people. There was no problems until I started school, and the manager kept making the schedules for me to be in the store at work at the times I was in school.
Host (Current Employee) – Chicago, IL – 17 January 2019
I believe that this company is a god company. It however needs to improve on its management team and how they handle things. You are bound o encounter all type of people in the airport, which makes fro a great experience.
Cashier. Line cook. Barista (Former Employee) – Jamaica, NY – 2 January 2019
I worked at JFK for a year and a half. At first the experience was good. Literally 4 days into my “training” I had my colleagues leave me and wander off by themselves or without other employees from the company or terminal. I was stolen from and no actions were taken care of. The managers overworked me and tampered with my hours. I was doing the work of 3-4 employees and getting paid for one. When I made a complaint no actions were taken. Managers were very immature and would start drama amongst staff and other managers. I do not recommend anyone apply to the John F. Kennedy Airport for SSP America.
Cashier/Sales Associate (Former Employee) – Sacramento, CA – 30 December 2018
SMF has terrible management and treats workers poorly, rarely has enough people to cover, rarely allowed breaks and rarely had managers available to help with any work issues. Understaffing was a huge problem but what was even worse was the culture at the company. Everyone who works there is burnt out, stressed, mean or complacent. Many people violate ServSafe but reporting issues to management does nothing. Injuries at the work place are not taken seriously and rarely is there any first aid applied by anyone if injuries do occur. There is never a quiet moment and service is ongoing and never ending, which meant breaks where rare and many times we where unable to take our 15 and our 30s where pushed back to the 5th hour. Demand on the understaffed employees meant we rarely rested, rarely left our stations and rarely where able to complete other tasks unless we stayed extra time. I swear management was also not reporting our hours right and under paying us. I wouldn't work here again unless I was paid $15 an hour.
no breaks, bad management, poor food quality standards, super fast paced, 10 minute walk from the employee parking lot to the terminals
BUSINESS UNIT MANAGER (Former Employee) – Phoenix, AZ 85034 – 14 December 2018
All in all everyone that is a unit manager are great people. The problem lies with the ops team. There is little or no support for the managers. It was run like a dictatorship. If you disagree you won't last long.
Dishwasher/ Prep Cook (Former Employee) – Milwaukee, WI – 11 December 2018
It was a relaxing environment. It was major gossip throughout the employees, but great place to work, meet like-minded people and be yourself. A person can truly grow mentally, but not necessary financially at the milwaukee location.
Cook 1 (Former Employee) – Phoenix, AZ – 13 November 2018
They just fired me so the wouldn't have to pay me back pay of $3300.They wrote me up for 2 things,so they wouldn't have to pay me, which i hadn't been written up for before.Neither of which were a immediate fire offences.One was leaving early which I was told i could do by manager.Training where i worked was extremely poor,hourly worker's usually know more than managers.I intend on getting that money as well.
Cashier (Former Employee) – Reno, NV – 7 November 2018
Make sure your cash drawer accurate make sure was stock make sure you greated guest with a smile on your face. Management was really immature they need actual adult managers than adult children managers.