Maybe other departments are better? Cannot recommend customer service
Customer Service Representative (Former Employee) – Montréal, QC – 17 January 2019
They hire for two sales each year, for contract positions, and give you the 'possibility' of a contract extension or permanent employment. I have worked in customer service before and found the position very easy, and even fun at times, but the way they manage the department really ruined the overall experience. They apparently do not have the budget to really offer what they claim, because at the end of my contract they offered me a sort of informal extension..... with no benefits.
Aka I keep working, but don't get health insurance or really that much job stability. They typically offer return bonuses of $500 for people that worked in one sale, then come back on contract to work for another, so if anything I would say work for them for the sales and get that bonus, but don't buy into their bs regarding 'permanent' employment opportunities. Best case scenario, they will try to scam you by 'extending' your contract. Full time employees have decent benefits from what I see... 50% discount on the website, healthcare and dental. These employees also seem to get out of doing most of the job, like calls. They will instead be put on 'queue monitoring' or 'ticket push' the entire time, aka staring at the screen and telling other people to get off of after-call, or listening to music and answering emails. They also are incredibly inflexible with scheduling. Like the person below said, some of the managers will just stop responding to you completely. The only plus I could say really is that some of the other contract employees were cool, and the downtown office is nice. However, you will most likely work at the head office in chabanel which is in the middle of nowhere, and has a really cold vibe, so yeah... I don't recommend it, but maybe give it a shot and see for yourself.