Set Coordinator (Former Employee) – Montréal, QC – 3 February 2019
I was hired to work on set and was told it was a freelance position. Not my ideal start but okay i trained for a few days and felt like i was finally getting the hang of this insanely fast paced work environment when all of a sudden there was a huge lull in work. In fact more then 6 months. They told me things would pick up in January. I emailed the people with whom I had been in contact with and received no answers regarding when I would or if I would be working there again.
The worst part about it, was that i was finally getting it, and now if i was to go back i would need to be trained all over again since I have probably forgotten things.
Its a great work environment with great people but they need to adjust their turn around and consider that people actually need real work, not a merry go round.
food, coffee, comfortable, nice and creative people
intense learning curve, too much turn around, not enough training, not enough work, expectations are too high for low pay
Technical Support Specialist (Current Employee) – Montréal, QC – 22 March 2019
Working at Ssense is the best decision I have made in my professional career. I feel very involved in my day to day tasks. There are lots of different activities to make your day that much better. Colleagues are very open minded and the collaboration I have experienced here has no equal to where I have worked before. I've learned a lot from my time here and I know there is a lot more that I will learn in the years to come. It may be overwhelming sometimes when there are lots of things on your plate, however, knowing I can count on my colleagues for assistance works out for the best.
Mandarin Customer Service (CX) Representative (Former Employee) – Montréal, QC – 16 March 2019
SSENSE CX is a very beginner friendly place. It gave my first full-time job after university and I stayed here for about two years.
Although there are ups and downs on my learning path, CX has been very accommodating to my needs. The manager and team-leads are good at spotting the talent on each agent and find them projects where their talents can grow.
The manager welcomes every agent within the department but also pushes everyone to try other positions. After every sale, there were, on average, 3-4 agents who were promoted to other departments and are currently still enjoying working there. I appreciate that they want to see you succeed.
CX has a strong recruiting team who represent the company pretty well. The recruiting team lead who interviewed me 2 years ago convinced me to pick SSENSE among the several offers that I had. Now I have temporarily left SSENSE for a longer term, my teammates feel sad but are more delighted to see me making a choice that I am happy with. It's CX's supportive and dynamic working environment that makes it a brilliant part of SSENSE, which makes SSENSE stand out among this industry.
Customer Service And Sales (Former Employee) – Montréal-Ouest, QC – 22 February 2019
very selfish management who only seem to hire the pretty young girls and all the managers are men which seems a bit odd when you're there. Very unprofessional and they make you work 8 hour shifts and respond to hundreds of unhappy customers who never received their package or item. The only benefit is there is free coffee but it doesn't make working there any better... The salary is pitiful and the management is so unprofessional and the male managers seem to flirt a lot with the female workers... For example trying to date them after work. Pretty disgusting... You need to suck up to them for them to hire you and be a pretty girl or else you're gone after the contract. No matter how hard you work.
You think you made it once you work there but once youre there and been there for more than 3 months, you'll be disappointed and wanting to leave.
don't waste your time! these people won't appreciate your work!
Maybe other departments are better? Cannot recommend customer service
Customer Service Representative (Former Employee) – Montréal, QC – 17 January 2019
They hire for two sales each year, for contract positions, and give you the 'possibility' of a contract extension or permanent employment. I have worked in customer service before and found the position very easy, and even fun at times, but the way they manage the department really ruined the overall experience. They apparently do not have the budget to really offer what they claim, because at the end of my contract they offered me a sort of informal extension..... with no benefits.
Aka I keep working, but don't get health insurance or really that much job stability. They typically offer return bonuses of $500 for people that worked in one sale, then come back on contract to work for another, so if anything I would say work for them for the sales and get that bonus, but don't buy into their bs regarding 'permanent' employment opportunities. Best case scenario, they will try to scam you by 'extending' your contract. Full time employees have decent benefits from what I see... 50% discount on the website, healthcare and dental. These employees also seem to get out of doing most of the job, like calls. They will instead be put on 'queue monitoring' or 'ticket push' the entire time, aka staring at the screen and telling other people to get off of after-call, or listening to music and answering emails. They also are incredibly inflexible with scheduling. Like the person below said, some of the managers will just stop responding to you completely. The only plus I could say really is that some of the other contract employees were cool, and the downtown office is nice. However, youmore... will most likely work at the head office in chabanel which is in the middle of nowhere, and has a really cold vibe, so yeah... I don't recommend it, but maybe give it a shot and see for yourself.less
Customer Service Representative (Former Employee) – Montréal, QC – 13 January 2019
At first, it seemed like a dream coming true working at SSENSE. They hire you for a contractual position then slowly start telling you how much of a GREAT opportunity it is to step into the company, grow in it and all that blabla.
Then, they start assigning you to different projects, making you feel like you’re doing something to help them out and that it’ll count on keeping you permanently (L-O-L). My advise is: never believe these foolish managers and supervisors. If you’re only looking for a temporary position or are a student, SURE! Otherwise, you’re better off working elsewhere- TRUST ME. Complete waste of time.
Just because they sell designer they think they’re entitled to the way they treat people.
After the first two months, you start seeing the true colors behind these employees. One of the male supervisors- you’ll know who I’m talking about if you’ve worked there, loves to run his mouth and promise you everything- he’s full of —!!!
How can they feel okay by exploiting temporary employees by making them do so much and lie about them possibly staying?
Oh I’m not done... the communication between TLs, management and supervisors is complete s... Also, they love to shoutout publicly the people they prefer but completely forget the employees who’ve done so much.
This department is full of ..., the job is redundant, the permanent employees feel some type of entitlement. God forbid if you want to switch your shifts scheduling, he won’t even continue responding to your messages, which is completely disrespectful. There’s so much negative things out ofmore... this particular department that I don’t even want to know how the rest of the company runs.
Full of lies, 0 certainty yet they act like you have a chance at the beginning, but towards the end of the contracts they start saying how much of a competion it is and how hard it is to keep a permanent job there.
Honestly, keep acting this way with temporary employees and you’ll see how “far” you’re going to go.less
Free yogurts, coffee, cereals and biweekly bagels.
Everything... e-ve-ry-thing. They treat you like a dog.
Customer Service Representative (Former Employee) – Montréal, QC – 13 November 2018
Job Work/Life Balance
Very fun workspace and environment!
Customer Service Representative (Current Employee) – Montréal, QC – 1 November 2018
A typical day at work includes a free breakfast (fruits, cereals, yogurt), chatting with friendly colleagues and attending educating and exciting workshops. I've learned a lot from my position as a customer service agent, such as how to communicate in a professional manner and how to de-escalate situations. The workplace culture is very modern, laid-back, and fun! I have already attended the Halloween party during lunch break and the food and entertainment were great! I would say that the hardest part of the job is dealing with very angry customers, however, the most enjoyable part is receiving phone calls from very friendly and happy customers which occurs more often than angry customers!
The company alowed me to have experience as a Delivery Straight Truck class 3 driver for commercial entities. Ssense has given me the ability to interact effectively with others and to develop an appreciation for professionalism in the field of distribution and logistics.
I highly recommend Ssense as a job to anyone no matter the capacity.
Customer service (Former Employee) – Montréal, QC – 11 June 2018
It was good for the first week and after you start to see the true colors of managers. They like to talk behind peoples backs and its all Men managers and 98% of the employees are women....
They only hire pretty women and the manager were very flirty with employees, which some told me they got uncomfortable. I left on my own terms but I warn anyone joining this company. Find another job because you will have no career potential at SSENSE.
Very unprofessional managers but the employees are super nice and friendly. You think SSENSE and u think luxury and class but they are far from classy and also very dishonest.
Shipper (Former Employee) – Montréal, QC – 22 March 2018
Employees make the work environment somewhat enjoy ,the schedule could be better , especially when they choose to force overtime on people unexpectedly. Management is absolutely terrible , disrepectful and only care about themselves even if it requires them to curse/shout and degrade their own employees. They tell you that you will have an employee discount after your hired but really you only get the employee discount if they keep you for 3 months after your initial contract which is rare , because they lay off a lot of people before the 3 month probation
employee discount (only if they keep you for 3months after your initial contract), the employees