Customer Service Representative (Former Employee) – Montgomery, PA – 10 March 2019
Unless you live near the office, I don't recommend working there. Unless it's a state of emergency and they are required by law to close, you will be penalized for any absences during bad weather conditions, and are unable to make up the time. Other offices that are not customer service don't follow these guidelines... that basically tells you that their lives are more valued than yours in customer service. During an 8 hour shift, you'll get two breaks and a lunch. Don't expect to leave your desk outside of those scheduled breaks without being questioned on what you're coded for, and what you're doing. Customer's are always right, and you will get screamed at on a daily basis. When the customers request to speak with a supervisor, they will just agree with the customer and give them whatever you want, undermining you following policy, because they don't want to get yelled at. The product specialists are extremely unwilling to speak with anyone on the phone. Was a great place to work years ago, but it is now a tense work environment, where you feel babysat, and get verbally abused daily. Not worth it.
Engineering Design Intern (Former Employee) – Middleton, WI – 16 May 2019
great place to work! It's a small office so you get to wear many different hats. I was an intern and instead of just giving me the boring busy work, they tried to teach me as much as possible about the process of design.
Product Specialist (Current Employee) – Pennsylvania – 10 May 2019
Company has gone down hill. Support staff are treated badly since all they concentrate on is keeping cs reps and making goals at all costs. Management used to care about their associates in customer service. Apparently they are following the new CEOs lead.
Keep piling more and more work on people with no advancement or additional pay