Unless you live near the office, I don't recommend working there. Unless it's a state of emergency and they are required by law to close, you will be penalized for any absences during bad weather conditions, and are unable to make up the time. Other offices that are not customer service don't follow these guidelines... that basically tells you that their lives are more valued than yours in customer service. During an 8 hour shift, you'll get two breaks and a lunch. Don't expect to leave your desk outside of those scheduled breaks without being questioned on what you're coded for, and what you're doing. Customer's are always right, and you will get screamed at on a daily basis. When the customers request to speak with a supervisor, they will just agree with the customer and give them whatever you want, undermining you following policy, because they don't want to get yelled at. The product specialists are extremely unwilling to speak with anyone on the phone. Was a great place to work years ago, but it is now a tense work environment, where you feel babysat, and get verbally abused daily. Not worth it.