Fast Pace Environment to work at
Credit Analyst (Current Employee) – Vaughan, ON – 17 April 2019
I have learned how to build relationships with internal customers such as branch managers and sales and external customers in daily communication in regards to risk assessment, setting up credit limits, releasing/holding orders depending on customer's payment patterns and being over due or over limit. I learned how to resolve problems and disputes with customers and set up payment plans for those who have cash flow issues. How to train other fellow employees especially when they're new and oversee their work for a few days to make sure they are following the correct credit procedures and policies.
I like being a part of a team where I've made suggestions to the managers that changed the dynamics and processes in the department to be smoother and more efficient. I like motivating and helping others in the department when they have problems or difficulties dealing with certain customers.
Hardest part is when the terms are removed from a customer and account is made COD. You need to convey that information to them in a way that will not make them upset. If they get upset, you need to be diplomatic in telling them that they will be assessed and if their payment pattern improves, their credit limit will be reviewed.
Stressful job but enjoyable as I like challanges