Spencer's At The Waterfront Employee Reviews

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Spare yourself the frustration.
Event Server & Bartender; Support Staff Supervisor (Former Employee) –  Burlington, ON15 May 2019
On the outside, Spencer´s seems like a great place to work, but you will very soon realize that it is a house of cards, just barely staying in one piece by a million hasty improvisations from the staff.

The management is utterly useless. They will use you as much as they can, they think that they are better than the people who actually do the work to keep the place afloat, and they will disrespect you when you make it known that you cannot do your job well when they constantly set you up for failure.

This place does not give a care about their employees, all they care about is income for their corporation and the managers/ owners at the top, and not even paying the event servers their tips, which are legally owed to them. They will split hairs about every penny they owe you, and will likely make ¨mistakes¨ in your pay, never giving you too much, and often taking from you. Hours in general are terrible, staff meals are insulting, wages are enormously insuffient, the building itself is spread out without any sense of operations, and you may literally lose your head if you have to find anything in the storage shed.

I have spent a year tearing my hair out at every single shift I have worked there, always believing that it will get better. It did not. It can hardly hold onto half of its staff. Managers change over like clockwork, and no real improvements are ever made. It is rapidly decomposing as a fine dining option. It´s just meh.

Apparently once upon a time, this was a great place to work, but not in a very long time, and those who remember it are the angriest,
  more... because they ironically, are the worst treated, given the worst sections and hours, and not at all appreciated for their loyalty. It´s a very one-way form of loyalty. I´d call it taking advantage and treated your best people like old trash.

The food is mediocre. The staff is always miserable. The managers are completely inept and utterly condescending. I cannot urge you strongly enough to run from this place. Plus, down the street, there are numerous wonderful restaurants where you could go instead.

Oh and if you ever considered booking an event in the observatory space there, you can count on spending a lot of money for a ramshackle, thrown-together kind of event where the waitstaff hate every minute of serving you, and the food is okay.

What a relief to be gone.
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Don't board this ship
Server (Former Employee) –  Burlington, ON17 April 2019
Great place to work until half the staff have left, now it has more holes in their staffing than a piece of Swiss cheese. If you value your personal life stay away!
Pros
Great coworkers
Cons
Everything else
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4.0
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Wasn't bad
Kitchen Porter (Former Employee) –  Burlington, ON3 April 2019
Worked as a kitchen porter in the kitchen, typical day you would come in and get the dish pit organised and set up,. Depending on the day you would start getting deliveries and having to put them away as well as doing dish. Often times you would feel you have too much to do however the time would go by quickly. Management was friendly and let you do your thing as long as you were good at the job, some of the cooks and chefs weren't as great but over all everyone was nice and it felt like a family.
Pros
Staff meals, cool co workers, family atmosphere
Cons
Job expectations sometimes unclear and not properly explained, amount of hours weren't always reliable
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Awful
Café counter worker, Hostess, and bus boy (Former Employee) –  Burlington, ON6 February 2019
take advantage of student employees by not putting into consideration that they should not work back to back 13 hour shifts all weekend long, rude to students, will make you work until 2am then come back for 8:30 the next morning

better for adult servers who are looking for full time serving, hostess and server support is not good
Pros
tip out
Cons
long hours, bad for students
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Terrible place to work now
Waiter/Bartender (Former Employee) –  Burlington, ON5 December 2017
I hate to leave negative reviews but unfortunately this has to be one.
This company used to be a good company to work for. This is until they became corporate. They cared about their staff. They rewarded the ones who worked hard and put their time in. Now, forget it. They don't care how long you have worked there or how good you are. Some staff had been there before me and get worst shifts then new staff. They have changed management at least 5 times since I was there and all upper management is changed. Owners clearly do not care about the morale. It has turned into a real Boys club all around. And I am guy saying that. I can't believe how they treat some of the girls. But I guess if you say something you will lose your job. Quality of the food has gone down. Some of the kitchen guys are nice. Management never smiles or says hi. It's terrible. I am so happy I left. God help the ones who have stayed.
Maybe owners will read this and change something?
Cons
Bad morale, boys club, management never smiles
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4.0
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Busy location with amazing view, brunch Sundays
Line Cook (Current Employee) –  Burlington, ON16 February 2017
Owners are very friendly with great understanding of hospitality. Chefs are passionate and help you grow. Kitchen has up to date equipment and high standards of sanitation, freshness, and quality. Daily fish board specials. Cooks have fun with staff meals.
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5.0
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Dish Washer
Dishwasher (Former Employee) –  Burlington, ON24 June 2014
It wasn't a horrible job paid well if you needed money. The people there are hilarious and easy to get along with.
Pros
Free food, good people
Cons
Stressful, very wet and gross
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5.0
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Productive and fun place to work
server (Former Employee) –  lakeshore avenue7 April 2014
great place to work. I really enjoyed it as well as the management team. Could not say anything bad about working there. Learned how to work in a team and in high stress environment at time.
Pros
good pay good team
Cons
long hours
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Overall rating

2.5
Based on 10 reviews
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