Thank you for taking the time to post a review. We continue to strive to keep our sales consultants and staff developing, so happy you experience your colleagues as well trained.
Job Work/Life Balance
Like it, positive changes, and growth
Confidential (Current Employee) – Vancouver, BC – 19 April 2018
The organization is going through changes with new management, and really open to developing a scalable business. Its exciting to see the future growth in stores. More recently we've taken Spence to the USA, which has been really fun.
Lots of great employees in all the places, Stores, Studio and the Store Support Centre.
Front Desk (Current Employee) – Vaughan, ON – 18 April 2018
Working at Spence has taught me a lot and it helped me to develop and sharpen the customer service/communication skills I already have. The team here is wonderful to work with; everyone is willing to help out. Even head office is readily available to help out with anything. Overall, working here has been a positive experience.
Great team to work with + management is very organized
Thank you for your glowing review, we appreciate you feel that the work pays off, we think so too.
Job Work/Life Balance
Challenging and Rewarding Company with Great Opportunity for Dedicated Individuals
Consultant (Current Employee) – Calgary, AB – 11 April 2018
Having been in sales and management for over 20 years when I joined Spence Diamonds I knew it would take time to find 'my place' in the company and learn the in's and out's of the jewelry and diamond industry.
They invest into you as soon as you start to educate and develop your knowledge giving you confidence in the product and what you are selling.
Although it took me several months to learn the processes and how to use my skill set to be a top consultant, I had constant support and coaching to hone my skills and I have become one of the most successful consultants.
Some areas that may be tough for individuals are following a proven system and maintaining a high level of professional activities to produce results. Being held accountable for your actions/results can be challenging if you aren't willing to put in the work. With years of statistics behind the company however it's not hard to see how a long term commitment to excellence can yield great returns! For someone who wants to 're-create' the wheel success may come tough... the quote "if it ain't broke, don't fix it" comes to mind...
Recently there has been a huge push to develop the culture in the company, and a uniformity between all of their stores making it easy for anyone who wants to grow and develop in the company and for the right individual become a Store Director in a new store of their own!
I have been very fortunate to be able to visit and assist in several different locations in both Canada and the US which has all been supported by the company!
Great compensation structure, education and development programs!
Retail hours can be long. Lots to learn/memorize to be successful.
Sales Performance Specialist (Current Employee) – Edmonton, AB – 23 March 2018
I've been with Spence for nearly 10 years now, just receiving a promotion to Sales Performance Specialist within the last few months. I've stayed because it has always been a great place for me to grow and improve my skill set.
Some big Pros are:
-Company Expansion: Spence is adding stores and with this will come many promising growth opportunities for employees
-Hands on Training Program: If you are willing to work hard, and are coachable, you are given every tool you need to succeed
-Purpose Driven: Spence is giving back to those in need through it's partnership with Not For Sale, a global non-profit dedicated to ending human-trafficking
-Accessibility to Upper Management: The C Suite and President of Spence are all very friendly and approachable individuals.
Thank you for the glowing review, we appreciate your thoughtfulness and are excited to see you in your new role.
Job Work/Life Balance
Private title (Current Employee) – Vancouver, BC – 22 March 2018
- Lots of moving parts, and growth coming - Everyone is committed to excellent customer experiences - Many resources to help yourself - Leadership is very direct and supportive, its clear what success looks like - Benefits aren't the best in Canada, but I hear that changing.
Thanks for the 5 star review. Our diamond discount is definitely a perk our employees love.
Job Work/Life Balance
Rough and heavily micromanaged environment.
Diamond Consultant (Former Employee) – Langley, BC – 30 January 2018
Working at Spence seemed great at its face value, learning about diamonds and helping people with a huge decision in their lives. Once you get over the ridiculous and archaic sales script that has to be memorized verbatim that is when the magnifying glass is zeroed in on your every move.
I learned over my 4 months there that nothing really mattered other than having a verbatim script and hitting the sometimes impossible budgets. Being a male in a heavily female dominant store was also difficult as there was constant drama and gossip amongst the employees about one and other which made most days almost reality show like in a sense that there was just no cohesion with the team.
The manager although friendly and accommodating at first and being brought in towards the end of last year it was great as it was busy and there was lots of opportunity to perform and grow. Then as soon as the new year hit then panic ensued and the scrutiny and micromanagement came into play. The company basically expects you to convince your clients that they need to buy now regardless of their timeline to purchase.
One of the most ridiculous requirements of the job was having to recored a sales presentation weekly with a customer to review how accurate the script was.
They literally built the entire selling model solely on the script so it doesn't really take any true sales skills to make it through the presentations.
The budgets going into the new year are insanely unachievable as there was just no business in the store and there was never a single week where everyone hit the targetsmore... it would always bounce between the consultants due to the luck of the up. The luck of the up is solely how you are successful in this job and doing extensive follow up with clients doesn't get you there despite what they push you to believe.
The bottom line is Spence as a company doesn't look for or care about passion and dedication. Only numbers and if you are lucky to hit them you may stay there for awhile but this is a very high turnover job and every employee is a number on a page.
The most and only enjoyable part of the job was being able to play a small part in the biggest decision in someone's life when they decide to propose.
They have cameras in your office and watch your every move so make no mistake as you will be ridiculed for it no matter how small it may be.less
Having your own office, intro diamond certification course, working with diamonds
Long hours, very intense weekly performance criteria, heavy gossip environment, manager plays favourites, no respect for individual lives and well being
Diamond Consultant and Sales Specialist (Former Employee) – Vancouver, BC – 5 January 2018
If you are dedidcated, focused and goal oriented. Spence is a great place to work and build a career. I highly recommend this company. I worked for them for about 4 years and would definitely do it again.
Head Receptionist (Former Employee) – Edmonton, AB – 20 June 2017
If you sell diamonds then you are a star. You can do what ever you want as long as you sell, sell, sell! Reception is treated as support staff to the consultants. Expected to follow up on the clients waiting for their orders and deal with all the problems. The consultants tend to drop their clients as soon as the sale is done.
Reception is highly under paid for what they are expected to do, and left with no respect.
Left this position because I was promised a wage review, and never received one. When I pushed, I was told that I would not receive one and I would also not receive a wage increase.
Sales Consultant (Former Employee) – Edmonton, AB – 5 May 2017
Awful place to work. No sense of teamwork or loyalty - the place has a revolving door as far as employees go. Terrible corporate culture, always fearing for your job since so many people get fired all the time. Corporate management is awful. HR practices are sketchy at best.
12 hour days, rotational schedule, no sense of job security, unprofessional leadership
Sales Associate (Former Employee) – Calgary, AB – 10 March 2017
Had way better expectations for spence since they consider themselves a top sales organization. Found out they are not ,they don't take care of their employees. Manager is tough to work with and very rude. Does not offer any sales training other than a script that has been created and don't allow any leniency towards the script so they want robots nots sales people.
Not a true sales organization, management is not there as support but to manage as a dictator.
Receptionist (Former Employee) – Vancouver, BC – 6 January 2017
Didn't have to work there too long to realize how unstable this job was. High turn over leave. People always getting let go. A lot to know for 12.50/hr. No intensive training, they throw you right into it. Very unstable hours. People were very shady and two-faced.
Diamond consultant (Former Employee) – Langley BC – 20 October 2016
I was hired as a diamond consultant and the manger left out So many things during my training that I found myself being trained by the other employees rather than the manager. I was given a letter after a week of not hitting my sales target and then I was fired 4 days later. I wasn't given a real chance to improve. They do not care about helping their employees grow. The company clearly only Cares about money and not actually having Long term hardworking employees. Very high turn around and the sales "up" system is completely flawed.
Own office, can be good pay
Improper training, never feel safe, flawed and unfair up system
Customer Service (Current Employee) – Toronto, ON – 3 August 2015
it is such a tight family unit at Spence. everyone helps one another out and the environment is very welcoming. even on busy days everyone pulls together to ensure that the day runs as smoothly as possible. Spence is the place to work.