Founded in Vancouver B.C., Spence Diamonds has been in the diamond business for 40 years, and we’ve given hundreds of thousands of couples the confidence to find the diamond ring that represents their unique partnership. We break down the stereotypes associated with the traditional diamond buying experience and have set out to revolutionize the retail – more...diamond industry, by elevating choice and transparency, education and customization through a unique offering of both Artisan Created and earth-minded diamonds for a ring that is unique to you.
We are a team that is fanatical about the pride we take in one’s craft and contribution. This passion is what gives our business, the customer experience, and quality of our diamond jewelry dignity. It is the minutiae of dignity that matters – the guest experience, the beauty of top quality diamonds, and the pride of craftsmanship in each and every diamond ring – that have become the backbone of the company. Providing our guests with a quality experience for an exceptional value is the lifeblood fueling our purpose. It is a courageous theory summarized in what we call “living a life you love”: giving business a purpose that goes beyond profit, and reinvesting to improve the lives of the team members, guests and families the Spence organization connects with. – less
Written by Customer Service Supervisor (Former Employee) from Canada on 5 February 2020
Company can be fun, but lots of animosity between sales staff. High learning curve as it's needed to know the ins and outs of the entire company policy and procedures. Training program was inconsistent between staff and locations.