Spectrum Patient Services Employee Reviews

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Not a good place to work
Dispatcher (Former Employee) –  Hamilton, ON30 August 2018
Management team is bad, there's no common sense in most of them. When issues are raised to their attention they do nothing about it but pass it on to the next person below them who they can boss around. Most of the dispatch team is incompetent due to the lack of proper training this company sets out. Dispatch would work crazy 14+ hour shifts - lucky if you get break. Then be expected to be there bright eyed and bushy tailed the next morning for a shift. You could ask one person something and they'll give you one answer, ask someone else the same question and get a whole other answer - no one communicates, NOTHING is streamlined. They hire people who work HARD and push themselves (or who are willing to) for this company just to fire you when you won't be the "yes" man they want you to be. The head office is full of women and everyone acts as though they are still in high school. The place is a mess and nobody knows how to prioritize correctly. Stay away if you enjoy your sanity.
Pros
none
Cons
long hours, bad management, No breaks
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Looking
Medical Transfer Attendant, Greater Toronto Area, (Current Employee) –  Toronto, ON15 November 2018
manager is pretty good, however upper management is a joke. Vehicles break down and it's not a very forgiving culture. They take advantage of you with low wages because they know you need them for a job in the emergency responder field.
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**Avoid Spectrum At All Costs**
Dispatcher/Customer Service (Current Employee) –  Hamilton, ON28 September 2018
The office is the most unprofessional work environment I have ever had the displeasure of being in. The employees are seen as replaceable - they are not seen as assets. There is a constant underlying fear that you could be fired at any moment and seemingly without warning. I have never worked for a company that does not try to retrain before firing someone. There is lots of opportunity for advancement because the turnover is so high.

There is a stark lack of resources to assist employees when they have questions. The policies and procedures are non existent and when they decide to enforce a new policy, its enforced with constant threat of discipline before being forgotten about a week later
The hospitals they are contracted to are lied to consistently.

The overall office climate has an "Every man for himself" mentality. Management does not foster a "Team" environment. They encourage you to leave notes in the call to "cover yourself" so you dont get in trouble. They never encourage you to assist your team mates.

The current dispatch manager is a bully and believes that she is untouchable. She will consistently talk down to people as well as say terrible things behind their backs. She will stand in the middle of the dispatch floor and gossip about other employees and does not care who is around and who can hear her running her mouth. If you attempt to report any of this behaviour to HR or other management, nothing is done about it and employees are redirected to the problem person to attempt to resolve it on their own.

I cannot stress this enough; SPECTRUM DOES
  more... NOT CARE ABOUT THEIR EMPLOYEES.  less
Pros
Sometimes there's pizza
Cons
Most times there's tears
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Do not work here
Dispatcher/Call Taker (Former Employee) –  Hamilton, ON10 June 2018
I used to dispatch here and the stress levels are through the roof, particularly when you factor in low pay, unfair expectations, lack of appropriate resources, and the worst benefits package I have ever seen (employees must pay 50% and the returns are still low) and you only get them after 3 months of work. The company even took away all the utensils and plates in the kitchenette from employees, citing the company going "green" (yet the company doesn't even recycle despite producing countless sheets of paper daily. Prospects of advancement are virtually nil. During orientation they are quick to identify one employee who has managed to rise the ranks quite well but she is the only one who has done so. In terms of positives, I find the employees themselves are good people who try to do the best they can and remain in good spirits, but with management constantly pouncing on any mistake made (despite a poor training process) morale is often at a real low. Every so many months the company changes its scheduling practices and offers no grace for employees who make plans and commitments around what they were believed to be working.
Pros
None
Cons
Low morale, poor pay and benefits, high stress environment, poor relationship with management.
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4.0
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New Management Team
CSR (Current Employee) –  Hamilton, ON6 February 2019
There is a new management team in place and i have to say the changes they have made are moving the company in a positive direction.

There is more work to be done but from what I see its all good.

My work is valued and makes a difference in people's lives.

Come check it out !!
Pros
Good management. Great people. A chance to make a difference.
Cons
Still some negative people around
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Sucks hgd lame
Medical Transfer Attendant (Current Employee) –  Toronto20 July 2018
Sucks no support system super lame. No support. No management skills, dispatch super rude. Over work with long hours and no breaks. Minimum wage for tons of work.
Pros
None
Cons
Everything
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5.0
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Great Place to Work
Manager (Current Employee) –  Hamilton, ON6 February 2019
Spectrum has been a great place to work since day one. I really enjoyed my co-workers and the management team was very supportive with my development. I would recommend this type of job for someone who is trying to get into emergency services.
Pros
Flexible work schedule
Cons
None
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Beware
MTA (Former Employee) –  Hamilton, ON20 October 2018
Since the start of 2018 this place has become a nightmare to work at. The Ops Manager for MTAs is hyper micro managing and is
spiteful and mean spirited. They fire at the drop of a hat or if they don’t like you. There is a clique like culture of some senior employees that are spies and yes men. The union is a sham.
Pros
Set schedule
Cons
Disrepect
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Really Bad Place to Work
Call Centre Agent (Current Employee) –  Hamilton, ON14 January 2019
Employees are regularly crying at their desks due to really cruel management. The managers are mean and bark at the staff all day long. Nobody wants to work here and the workload is overwelming. It is loud and confusing because there are no policies and every manager or supervisor makes up the rules and expects employees to follow them. One manager tells me to do something one way and then the next day another supervisor tells me something completely different. It is not consistent. We are told to tell hospitals that an ambulance is coming when there really is not ambulance scheduled. Management does not like the staff and they take out their anger on us.
Pros
None at all
Cons
Really bad management
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Bad management. Great coworkers
Patient porter (Former Employee) –  Toronto, ON12 January 2019
The only good thing about this company is the people you work with. Not the management but your coworkers (patient porter). Please do yourself a favour and work at McDonalds instead of this company. Management will make you feel bad and talk you down if you refuse to take another call because you will go way past your work hours. That’s after a 12 hours shift. And oh, they’ll let you drive the trucks even though there’s an 80% chance it will break down during your shift. Safety is definitely not the number one priority for this company. Trucks that sounds worse than a busy construction site.
Pros
Coworkers
Cons
Everything else.
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Nasty Little Company That Does Everything Wrong....And Patients Ultimately Suffer
Dispatcher/Customer Service (Former Employee) –  Hamilton, ON20 December 2018
If there was ever an organization that helped contribute to poor patient outcomes and deeply flawed employee morale then you have Spectrum Patient Services in a nutshell.
In a short period of time with this company I was witness to a complete lack of organizational awareness around patient privacy, credit card privacy, human resource practices, basic management structure, emergency logistics, leadership and business ethics. It only took a few days to realize that this company was dishonest and treated its customers and employees with complete disrespect and contempt. Intimidation and incompetence seem to be the underlying management methods that keep customers in the dark and employees in a constant state of fear.
Front-line employees come to this employer with the best of intentions but are quickly subsumed by the gross incompetence of mid-level and senior management. In a short period of time I saw many front-line employees scarred by their experiences with management and the lack of organizational structure, training and operational policies. How is possible to run a dispatch/logistics centre in Hamilton without policies and procedures? How is it possible to have patient histories and credit card numbers randomly floating around without any lockdown procedures? How is it possible to operate a patient transfer service when dispatchers have no clue how to communicate with the fleet? How is it possible to run an organization that does not train staff on basic health care privacy methods? I could go on....
If you are considering a job at Spectrum Patient Services please
  more... think twice about your choice. The economy in the province is good and there are many places to find a minimum wage job. I promise that you do not need this aggravation in your life even if you are truly in need of work. You can do better than this place. You have been warned.  less
Cons
Far too many to list...just read the review
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Use to be a good place to work
Transfer attendant (Current Employee) –  Ontario22 October 2018
This job was really fun when I started a few years back, management and dispatch operations are constantly dropping the ball. We have scheduled pick ups that happen 3 times a week every other day same time And they Can’t even dispatch those properly or without forgetting someone. Hours have been drastically cut, they don’t provide a proper uniform, half the time they don’t follow their collective agreement when it comes to seniority nd the schedule
Pros
There simply isn’t any
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Wish there was less than 1 star
Customer Service Representative (Former Employee) –  Hamilton, ON10 August 2018
Worst place I have ever worked. Don't know what was worse the terrible management, the abuse over the phone or the HELP you receive from payroll & HR when something's wrong. Terrible company. Will be telling others to stay far away.
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Customer service rep (former employee)
CSR - Customer Service Representative (Former Employee) –  Hamilton, ON24 January 2019
I worked here for just over a month (started Dec 10, 2018) . In your contract they say that you get 4-6 weeks training... nope you get 1 week if that in class then you are thrown out on the floor by yourself. If you make a mistake you get screamed at. If you work 8 hrs you ONLY get 30 min break (smoke breaks are included in that 30 mins). The office manager and staff are so nasty and gossip about everyone. You will get told one thing and then get in trouble for doing it that way. It is so unorganized and unethical there. WORST place I’ve ever worked and I personally would not use the services provided by their company as I know first hand that the crews really don’t give a flying monkeys about their patients they are transferring. They will have a call booked at 1:00 for example and at 1:20 they still aren’t at the hospital and they decide they need to take a half hour break at timmies. If I could give it negative stars I would. Today January 24, 2019 I walked out of the office mid shift and quit. Have fun spectrum your going down hill very quickly
Pros
None
Cons
Everything
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Dishonest Management
MTA (Current Employee) –  Hellmilton14 November 2018
My Co-Workers are still missing pay. DO NOT work here. There are no redeemable qualities except learning about skimmers. Really bad. Terrible. Effed up.
Pros
None
Cons
Dishonest
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You will not be valued
Attendant (Current Employee) –  Toronto, ON2 January 2018
Worked there for quite some time before leaving.

You run into a lot of other Police/Fire/EMS students or graduates. Most are competent, and work well as partners.

The job itself can be easy: move patient from one location, to another. You meet a lot of new people, patients and hospital staff. Lift assists were given when needed, even though the hospital staff sometimes lied about the patients weight. Good experience driving an ambulance-shaped vehicle.

Unfortunately, the positives stop there. Outside of your co-workers, and the work itself: this place doesn't offer anything else. The pay is first and foremost, pathetic and insulting. You're in charge of people's lives for 12-14 dollars an hour. Bus-boys at diners make the same wage as you. Courier services pay their delivery drivers more than his place. Management would always push the idea that they wanted their employees to consider this as a career option. Right, because you can simply live off of 12-14 dollars/hr in today's market.

Which brings me to the management anyways. If you want to find out what it means to not be valued in a company, try dealing with these blokes.They do not recognize exceptional work, like a call that went South, but you and your partner worked it out and got it done right. Or going the extra mile to do last minute calls before EOS for dispatch because their board is cluttered, and cant give it to anyone else. That all blows over their heads. They'll only talk to you to push their own agenda. You have a suggestion about workplace safety you would like to discuss? Too bad.Think that
  more... the rest of the employees would benefit from some additional on-job training? Yah, right. Unless it has something to do with profits, and paperwork, don't bother with any of them. Don't know how many times I suggested that the trucks should be stocked with more medical supplies, and they did nothing about it.

Dispatchers were a mixed bag. During the day, it's really hectic up there, and only a select few are capable enough to properly manage call volume. Nights are managed better because of generally reduced call volume. Some dispatchers are more respectful to their trucks, some try to rule them all with an iron fist (of which you give no respect to).

What else is their to say...some trucks drive terribly, most of them have manual stretchers, your union reps advocate for the company, there's a weak work/life balance due to scheduling, and you can easily go over your 12 hour shifts. Do yourself a favour and get your stretcher experience elsewhere.
  less
Pros
Co-workers, easy job
Cons
Management, Work/Life Balance, Poor Training, Hours
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Terrible
Medical transfer attendant (Current Employee) –  Hamilton, ON21 December 2017
Terrible work environment, unexisting management, employees are treated like slaves at minimum salary. Management barely cares about your health and safety. You are always running late because you would do a transfer and another one would be booked half an hour after the first one. No place for advancement. Would not recommend working there at all. You are never valued.
Pros
Work around hospitals and ems staff
Cons
Everything
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3.0
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Better than other patient transfer companies
Non-Urgent Transfer Medic/PCP-BLS Event Medic (Current Employee) –  Toronto, ON23 April 2018
Great coworkers. Unfortunately, while I worked there management and dispatch was terrible. Constantly threatening employees with discipline if they insisted on taking their break on time, refusing to go over past 12 hours for their shift, dispatch would throw around manager names to scare employees into doing unsafe or illegal work. Management has changed though, and the workers are unionised, so with pressure from the union and new management has resulted in good changes.
Pros
Easy to get hours
Cons
Management
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Terrible place to work
Customer Service Representative (Former Employee) –  Hamilton, ON7 March 2018
Do NOT work here if you enjoy your sanity. Management is terrible, and completely clueless, they ask you what your concerns are, and what needs to be changed, but they do not listen.

Its very cliquey, everyone behaves as if they are in highschool, with the dispatch manager being the worst of the bunch.

There is no sense of organization. I regret staying here for as long as I did, it is the WORST job I have ever worked.

You are paid the absolute bare minimum for a job that you should be paid at least $20-$25/ hr. You are expected to do your job, as well as management's. $14.50/hr is not worth the amount of stress you have to deal with day to day.

I could go on and on about how terrible this place is but its not worth it.
Pros
None
Cons
None
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2.0
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Extremely Stressful for Little pay
CSR - Customer Service Representative (Current Employee) –  Hamilton, ON16 January 2018
You're going to be paid minimum wage for a job that puts an excessive amount of stress on you. It's really not worth it. It's nice to know that you're providing an important service to patients, and you absolutely can move up and advance with the company, but you still don't get paid much more for it... It's just not worth it for the money they offer
Pros
fun coworkers
Cons
stressful, poor management, poor scheduling, low pay
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