Spectrum Patient Services Employee Reviews

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Dishonest Management
MTA (Current Employee) –  Hellmilton14 November 2018
My Co-Workers are still missing pay. DO NOT work here. There are no redeemable qualities except learning about skimmers. Really bad. Terrible. Effed up.
Pros
None
Cons
Dishonest
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Use to be a good place to work
Transfer attendant (Current Employee) –  Ontario22 October 2018
This job was really fun when I started a few years back, management and dispatch operations are constantly dropping the ball. We have scheduled pick ups that happen 3 times a week every other day same time And they Can’t even dispatch those properly or without forgetting someone. Hours have been drastically cut, they don’t provide a proper uniform, half the time they don’t follow their collective agreement when it comes to seniority nd the schedule
Pros
There simply isn’t any
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Beware
MTA (Former Employee) –  Hamilton, ON20 October 2018
Since the start of 2018 this place has become a nightmare to work at. The Ops Manager for MTAs is hyper micro managing and is
spiteful and mean spirited. They fire at the drop of a hat or if they don’t like you. There is a clique like culture of some senior employees that are spies and yes men. The union is a sham.
Pros
Set schedule
Cons
Disrepect
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2.0
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Avoid unless you need the experince
Medical Transfer Attendant (Current Employee) –  East York, ON3 October 2018
Spectrum is by far the worst run company I've worked for. Inefficient is an understatement. Managment and dispatch pawn off responsibility on each other, no one seems to know what is going on. They regularly give you calls so far from each other there is no way to arrive on time, they will place to patients that have never met before in the same transport to save time, and will send you places so that overtime is guaranteed due to traffic. Several of my coworkers are missing pay, and while it has only happened to my once, it took over a month to get it.
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**Avoid Spectrum At All Costs**
Dispatcher/Customer Service (Current Employee) –  Hamilton, ON28 September 2018
The office is the most unprofessional work environment I have ever had the displeasure of being in. The employees are seen as replaceable - they are not seen as assets. There is a constant underlying fear that you could be fired at any moment and seemingly without warning. I have never worked for a company that does not try to retrain before firing someone. There is lots of opportunity for advancement because the turnover is so high.

There is a stark lack of resources to assist employees when they have questions. The policies and procedures are non existent and when they decide to enforce a new policy, its enforced with constant threat of discipline before being forgotten about a week later
The hospitals they are contracted to are lied to consistently.

The overall office climate has an "Every man for himself" mentality. Management does not foster a "Team" environment. They encourage you to leave notes in the call to "cover yourself" so you dont get in trouble. They never encourage you to assist your team mates.

The current dispatch manager is a bully and believes that she is untouchable. She will consistently talk down to people as well as say terrible things behind their backs. She will stand in the middle of the dispatch floor and gossip about other employees and does not care who is around and who can hear her running her mouth. If you attempt to report any of this behaviour to HR or other management, nothing is done about it and employees are redirected to the problem person to attempt to resolve it on their own.

I cannot stress this enough; SPECTRUM DOES
  more... NOT CARE ABOUT THEIR EMPLOYEES.  less
Pros
Sometimes there's pizza
Cons
Most times there's tears
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Not a good place to work
Dispatcher (Former Employee) –  Hamilton, ON30 August 2018
Management team is bad, there's no common sense in most of them. When issues are raised to their attention they do nothing about it but pass it on to the next person below them who they can boss around. Most of the dispatch team is incompetent due to the lack of proper training this company sets out. Dispatch would work crazy 14+ hour shifts - lucky if you get break. Then be expected to be there bright eyed and bushy tailed the next morning for a shift. You could ask one person something and they'll give you one answer, ask someone else the same question and get a whole other answer - no one communicates, NOTHING is streamlined. They hire people who work HARD and push themselves (or who are willing to) for this company just to fire you when you won't be the "yes" man they want you to be. The head office is full of women and everyone acts as though they are still in high school. The place is a mess and nobody knows how to prioritize correctly. Stay away if you enjoy your sanity.
Pros
none
Cons
long hours, bad management, No breaks
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Wish there was less than 1 star
Customer Service Representative (Former Employee) –  Hamilton, ON10 August 2018
Worst place I have ever worked. Don't know what was worse the terrible management, the abuse over the phone or the HELP you receive from payroll & HR when something's wrong. Terrible company. Will be telling others to stay far away.
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Sucks hgd lame
Medical Transfer Attendant (Current Employee) –  Toronto20 July 2018
Sucks no support system super lame. No support. No management skills, dispatch super rude. Over work with long hours and no breaks. Minimum wage for tons of work.
Pros
None
Cons
Everything
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Do not work here
Dispatcher/Call Taker (Former Employee) –  Hamilton, ON10 June 2018
I used to dispatch here and the stress levels are through the roof, particularly when you factor in low pay, unfair expectations, lack of appropriate resources, and the worst benefits package I have ever seen (employees must pay 50% and the returns are still low) and you only get them after 3 months of work. The company even took away all the utensils and plates in the kitchenette from employees, citing the company going "green" (yet the company doesn't even recycle despite producing countless sheets of paper daily. Prospects of advancement are virtually nil. During orientation they are quick to identify one employee who has managed to rise the ranks quite well but she is the only one who has done so. In terms of positives, I find the employees themselves are good people who try to do the best they can and remain in good spirits, but with management constantly pouncing on any mistake made (despite a poor training process) morale is often at a real low. Every so many months the company changes its scheduling practices and offers no grace for employees who make plans and commitments around what they were believed to be working.
Pros
None
Cons
Low morale, poor pay and benefits, high stress environment, poor relationship with management.
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3.0
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Better than other patient transfer companies
Non-Urgent Transfer Medic/PCP-BLS Event Medic (Current Employee) –  Toronto, ON23 April 2018
Great coworkers. Unfortunately, while I worked there management and dispatch was terrible. Constantly threatening employees with discipline if they insisted on taking their break on time, refusing to go over past 12 hours for their shift, dispatch would throw around manager names to scare employees into doing unsafe or illegal work. Management has changed though, and the workers are unionised, so with pressure from the union and new management has resulted in good changes.
Pros
Easy to get hours
Cons
Management
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Terrible place to work
Customer Service Representative (Former Employee) –  Hamilton, ON7 March 2018
Do NOT work here if you enjoy your sanity. Management is terrible, and completely clueless, they ask you what your concerns are, and what needs to be changed, but they do not listen.

Its very cliquey, everyone behaves as if they are in highschool, with the dispatch manager being the worst of the bunch.

There is no sense of organization. I regret staying here for as long as I did, it is the WORST job I have ever worked.

You are paid the absolute bare minimum for a job that you should be paid at least $20-$25/ hr. You are expected to do your job, as well as management's. $14.50/hr is not worth the amount of stress you have to deal with day to day.

I could go on and on about how terrible this place is but its not worth it.
Pros
None
Cons
None
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Do not work here
Medical Attendant (Former Employee) –  Hamilton, ON18 February 2018
There is nothing good about this company. They overwork the employees. Pay sucks. The union is terrible. Dispatch could be better run by monkeys......
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Horrible Company
Medical Transfer Attendant (Current Employee) –  Etobicoke, ON1 February 2018
This company does everything they can do, to not pay their employees. Lack of proper equipment for employees to carry out minimum tasks for the job. Management has no care for condition of company vehicles and vehicles go without maintenance until they are in dangerous condition. Poor management, with lack or respect for employees. Pay is minimum wage, with no premiums. Pay is not worth what work you do. Better off at any other minimum wage job. Would never recommend employment with this company to anyone. The transfer attendants are the only thing holding this company up.
Pros
None
Cons
Everything
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2.0
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Extremely Stressful for Little pay
CSR - Customer Service Representative (Current Employee) –  Hamilton, ON16 January 2018
You're going to be paid minimum wage for a job that puts an excessive amount of stress on you. It's really not worth it. It's nice to know that you're providing an important service to patients, and you absolutely can move up and advance with the company, but you still don't get paid much more for it... It's just not worth it for the money they offer
Pros
fun coworkers
Cons
stressful, poor management, poor scheduling, low pay
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You will not be valued
Attendant (Current Employee) –  Toronto, ON2 January 2018
Worked there for quite some time before leaving.

You run into a lot of other Police/Fire/EMS students or graduates. Most are competent, and work well as partners.

The job itself can be easy: move patient from one location, to another. You meet a lot of new people, patients and hospital staff. Lift assists were given when needed, even though the hospital staff sometimes lied about the patients weight. Good experience driving an ambulance-shaped vehicle.

Unfortunately, the positives stop there. Outside of your co-workers, and the work itself: this place doesn't offer anything else. The pay is first and foremost, pathetic and insulting. You're in charge of people's lives for 12-14 dollars an hour. Bus-boys at diners make the same wage as you. Courier services pay their delivery drivers more than his place. Management would always push the idea that they wanted their employees to consider this as a career option. Right, because you can simply live off of 12-14 dollars/hr in today's market.

Which brings me to the management anyways. If you want to find out what it means to not be valued in a company, try dealing with these blokes.They do not recognize exceptional work, like a call that went South, but you and your partner worked it out and got it done right. Or going the extra mile to do last minute calls before EOS for dispatch because their board is cluttered, and cant give it to anyone else. That all blows over their heads. They'll only talk to you to push their own agenda. You have a suggestion about workplace safety you would like to discuss? Too bad.Think that
  more... the rest of the employees would benefit from some additional on-job training? Yah, right. Unless it has something to do with profits, and paperwork, don't bother with any of them. Don't know how many times I suggested that the trucks should be stocked with more medical supplies, and they did nothing about it.

Dispatchers were a mixed bag. During the day, it's really hectic up there, and only a select few are capable enough to properly manage call volume. Nights are managed better because of generally reduced call volume. Some dispatchers are more respectful to their trucks, some try to rule them all with an iron fist (of which you give no respect to).

What else is their to say...some trucks drive terribly, most of them have manual stretchers, your union reps advocate for the company, there's a weak work/life balance due to scheduling, and you can easily go over your 12 hour shifts. Do yourself a favour and get your stretcher experience elsewhere.
  less
Pros
Co-workers, easy job
Cons
Management, Work/Life Balance, Poor Training, Hours
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Terrible
Medical transfer attendant (Current Employee) –  Hamilton, ON21 December 2017
Terrible work environment, unexisting management, employees are treated like slaves at minimum salary. Management barely cares about your health and safety. You are always running late because you would do a transfer and another one would be booked half an hour after the first one. No place for advancement. Would not recommend working there at all. You are never valued.
Pros
Work around hospitals and ems staff
Cons
Everything
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3.0
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Avoid working here
Medical Transfer Attendant/ Ambulance Driver (Current Employee) –  Etobicoke, ON31 October 2017
Avoid working here unless you are trying to become a paramedic/firefighter/police. you have to put up with terrible management, terrible dispatchers, poor wages, and disgusting patients. this is not a taxi service. we take very ill people to and from hospitals and unless you are ready to see and deal with that, apply elsewhere
Pros
Great experience for jobs in the emergency services
Cons
pay, management, over worked
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driver/attendant
Non-Emergency Driver and Attendant (Former Employee) –  Hamilton, ON21 September 2017
Good coworkers lousy company. No regard for patients. I have worked for some bad companies, but these guys take the cake. Incompetent, vindictive dispatchers. No reward for hard work. Do not work for this company.
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5.0
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Fun Workplace
Medical Attendant (Former Employee) –  Toronto, ON9 August 2017
One of the Best places I worked at and I chose to go back to school to upgrade a certificate. We learned great communication skills and worked well as a team. We all had each others back.
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Job Hunters Beware
Office Employee (Former Employee) –  Hamilton, ON23 July 2017
This company does not respect its employees. Does not matter what level/position you are in. If you are looking to keep your sanity in check this is NOT the place for you. Play it safe, do not apply here.
Pros
None
Cons
Horrible work environment
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