Spectrum Health Care Employee Reviews

low salary compared to other agency. increase .40 cents in 4yrs of working there. Unionized and pays union dues. hard to get hold of coordinators, phone is always busy.

Pros

flexible

Cons

hard to connect with coordinators, it takes more than 30mins to get hold of them.

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quite challenging but fun and productive .

Personal Support Worker (PSW) (Current Employee) - Toronto, ON - 21 September 2023

What is the best part of working at the company?understanding coordinators and staffsWhat is the most stressful part about working at the company?Travelling, if you use public transpo. What is the work environment and culture like at the company?Most of the staffs are friendly and respectful. What is a typical day like for you at the company?Everything is fine. Everyday is a new day to gain experience and learn.

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Insights into Spectrum Health Care

Based on 50 survey responses

What people like

Clear sense of purpose
Ability to meet personal goals
Time and location flexibility

No hours

Personal Support Worker (PSW) (Current Employee) - Toronto, ON - 20 September 2023

From the moment i was hired they made me cover for people who are on summer vacation and as soon as they came back. I was removed from the schedule and never given any more hours/patients. Getting hired was pointless

Pros

Literally no pros

Cons

No hours

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No hours/weekly orientation

Personal Support Worker (PSW) (Former Employee) - North York, ON - 17 August 2023

The interview process was simple, quick, and easy. During orientation you will be provided with pizza on last day and a good amount of supplies. You are required to pick up supplies from the main office downtown when you run out. The company is unionized, however, the union does not fight to provide its staff with sick days, therefore you will have zero sick days regardless of position, length of service, full or part-time. Spectrum will provide a work cell phone that doesn't allow you to contact any of their clients, you can only view your schedule. If you contact clients you must do so from your personal cell phone at your expense. (Union doesn't fight for working cell phones). You will meet coordinators on the day of orientation, they may or may not provide you with hours. The law states that you must work a minimum of 3 hours. Spectrum coordinators will give you 1- 2 clients to start. In my cause, I waited 1 week after orientation for hours and checked the work phone daily, however I didn't receive any hours and at that point, I returned my unused uniform, supplies, and work phone. Orientation runs weekly, Tuesday/Wednesday therefore, new hires are coming in and there is not enough hours/clients for all the new staff. Managers will discuss your schedule privately in another room and they will appear to be flexible and willing to work with your schedule, but once you have questions or concerns about your schedule they are nowhere to be found.

Pros

Free pizza during orientation

Cons

No hours, zero sick days, work phone doesn't make calls to clients

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Find A Different Job!

Personal Support Worker (Former Employee) - Toronto, ON - 12 July 2023

Don't be fooled!!! They will sell it to you at their Orientation. If you don't drive. forget about it. They will have you rushing all over the place. Even if you do drive it's still hectic. They do not give you enough time. The ladies that book you schedule lie alot! Stay away from this company!!

Cons

management

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nice to work in community but management is worst

Personal Support Worker (Current Employee) - Toronto, ON - 7 July 2023

work-life balance is very poor. Clients in the community are friendly and understanding however it is hard to manage time between clients to travel especially during winters.

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Official response from Spectrum Health Care

10 July 2023

Thank you for taking the time to share your feedback about our work environment. Your feedback will be carefully considered as we continue to improve our policies and foster a positive work-life balance.

I enjoy every assignment I get cause it’s an opportunity to improve someone’s life

Home Support Worker (Current Employee) - Toronto, ON - 16 June 2023

What is the best part of working at the company?The management are very accommodating and excepting and super friendly What is the most stressful part about working at the company?You never know how many hrs you’re gonna get if working part time What is the work environment and culture like at the company?Very professional also very supportive What is a typical day like for you at the company?Adventurous also because of that there is always ways to improve one’s overall proformamce

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Unprofessional and non friendly environment

Client Service Coordinator (Former Employee) - Peel, ON - 7 June 2023

This company is a terrible place to work with. They are not concerned about the employee’s health and safety. People working there from more than10years treat the new staff very rudely. The management is not cooperative at all and is too partial. They lay off employees just like that without any written warnings and no reason. I had a pathetic experience with this company. I think i wasted my 1year working with this company. Better to stay away

Pros

Better not to join

Cons

Unprofessional work environment

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Official response from Spectrum Health Care

13 June 2023

Thank you for taking the time to share your feedback about our work environment. We strive to provide a positive workplace culture and take your input seriously when shaping company policy. We continuously work on creating growth and professional development opportunities for our team including through our Educational Support Program. We also have processes and policies in place to address any toxic workplace behaviour. Your feedback will be carefully considered as we continue to improve our policies and foster a positive work culture. Please don’t hesitate to reach out with specific information or suggestions on how we could have done better.

Excellent care

RPN (Current Employee) - Toronto, ON - 12 May 2023

My supervisor is very accommodating and patience. Very smart and attention to detail, the quality of care she rendered shows how client admired/trust her.

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Terrible Management

Client Care Coordinator (Former Employee) - Peel, ON - 9 May 2023

This company has no advancement, low pay (you won't get any raise in this company at all. And asking for a raise after working for a year or 2, they just brushes the staff off.) Toxic environment, and management encourages unhealthy workplace behavior. Remember if the interview seems too easy, there is a reason why. Lastly, management does not accept staff's opinion. If you still want to work at this branch, I STRONGLY recommend you making sure what you asked for during your job interview is in a binding contract. Otherwise, everything they promised you during the interview will not be fulfilled after they hired you. Good luck.

Pros

Flexible schedule

Cons

Low pay, toxic management, no advancement

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Jobs at Spectrum Health Care

Home Support Worker (HSW)

A good company to work for

Physiotherapy Assistant (PTA) (Former Employee) - Toronto, ON - 7 November 2022

I enjoyed working with this company. I worked about 6 months on a retirement home as a PTA . Completely satisfied and happy there. I had to find a new job as the retirement home closed and Spectrum healthcare did not have any job opportunity on the other places on that time.

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Official response from Spectrum Health Care

14 November 2022

Thank you for taking the time to write and share your review with us and the community. Please do not hesitate to reach out to us to let us know what we can do to help our employees in the future.

Unknown

Personal Support Worker (PSW) (Former Employee) - North York, ON - 3 November 2022

Spectrum do not care about their employees,you only work when you’re scheduled to and sometimes no work is scheduled,no one would call the Psw to notify if there’s no work,you only check the schedule on the phone that was given to you by spectrum then you know ok today I’m off 😳 I would not recommend anyone to work there unless you’re looking to work 1 and 2 hours per day it sucks .

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Official response from Spectrum Health Care

7 November 2022

Thank you for your feedback and we are sorry to hear about your experience. At Spectrum Health Care we value our patients and our employees. If you would like to provide more information so we can investigate further, please reach out to us at communications@spectrumhealthcare.com.

Overworked, underappreciated and toxic culture

Nurse (Former Employee) - Toronto, ON - 13 October 2022

Money is bottom line, employees are clogs in a money making machine. Poor support from management, minimal support when help needed. Overworked everyday. For all the work and hours put in, the pay is an insult.

Pros

None

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Official response from Spectrum Health Care

7 November 2022

It is an okay place to work.

PERSONAL SUPPORT WORKER (Current Employee) - Toronto, ON - 13 October 2022

The only good thing about this job is the team and some clients. The remaining like the pay isn’t really that great but the good thing is that the government gave a permanent $3 to that good.

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Official response from Spectrum Health Care

7 November 2022

Thank you for taking the time to write and share your review with us and the community. Please do not hesitate to reach out to us to let us know what we can do to help our employees in the future.

Good work place

Personal Support Worker (Former Employee) - Toronto, ON - 8 October 2022

I got clients near my place. Co operative clients. Good salary for our work. Flexible hours and days. More benefits to peole who are driving. Otherwise winter would be difficult. We can change working days if any emergency.

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Official response from Spectrum Health Care

11 October 2022

Thank you for taking the time to write and share your review with us and the community. Please do not hesitate to reach out to us to let us know what we can do to help our employees in the future.

it gives me flexible hours

Personal Support Worker (Current Employee) - Toronto, ON - 29 August 2022

I can have as many hours as long as I can handle. They will give more clients within the specific area of your choice which is very convenient for me.

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Official response from Spectrum Health Care

1 September 2022

Thank you for taking the time to write and share your review with us and the community. Please do not hesitate to reach out to us to let us know what we can do to help our employees in the future.

Fast paced

VISITING REGISTERED NURSE (Former Employee) - Mississauga, ON - 23 August 2022

Good place to work to start a career . The pay isn’t great but you will definitely get work life balance . Fast paced, however you will get as much support from the team and supervisor

Pros

Flexibility

Cons

Low pay rate

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Official response from Spectrum Health Care

1 September 2022

Thank you for taking the time to write and share your review with us and the community. Please do not hesitate to reach out to us to let us know what we can do to help our employees in the future.

Safer to work

House Cleaner (Current Employee) - North York, ON - 11 August 2022

I found out that working at this company is safe. And mostly the job is not frustrated to work. All.my clients are so friendly and helpful. I am so glad I am part of this team. Also, I want to thank my coordinators more, because they gave me a comfort place to work on.

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Official response from Spectrum Health Care

1 September 2022

Thank you for taking the time to write and share your review with us and the community. Please do not hesitate to reach out to us to let us know what we can do to help our employees in the future.

Not worth your time

Personal Support Worker (PSW) (Current Employee) - Mississauga, ON - 4 August 2022

During orientation you will hear a lot of good things about what the employer does in regards to giving 15 mins to travel ( as in 1 hour visit plus 15mins to drive to the next client), lots of hours, your coordinators extension # etc.). From the first day of your visits, you don't get 15mins for travel; families complain about not getting 1 full hour of care for their loved ones because you have to incorporate your travel time. The clients are far from each other, sometimes one client to the next is 20mins drive not including traffic, you can't get a hold of your coordinator (even when you call during regular business hours). If you have patient-family concerns good luck reporting and waiting for an update. They ask for your home intersection but then send you far distance. Been working for this company since March and nothing has changed. They tell you, you won't get back to back time specific clients ( that's not true). Some PSW got into car accidents trying to make the time work. The stress of trying to make clients happy, meet employers expectations can have serious consequences.If you have a regular full time job and you want extra coins, then by all means join Spectrum Health Care.

Pros

Evening coordinators are more efficient

Cons

Not enough hours it's INCONSISTENT, longer travel time, cannot get a hold of your scheduler

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Official response from Spectrum Health Care

9 August 2022

Great for beginners and competitive pay

Personal Support Worker (Former Employee) - Scarborough, ON - 31 July 2022

It’s nice to begin carrier in health care , quite a good experience and received help from management, staff are friendly and nice place to grow ur skills. Many new learning tools.

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Official response from Spectrum Health Care

1 September 2022

Thank you for taking the time to write and share your review with us and the community. Please do not hesitate to reach out to us to let us know more ways we can help our employees in the future.

Team of hard working people who really care about the patient and clients we serve

Manager (Current Employee) - Toronto, ON - 11 July 2022

Working at Spectrum Health has been a great move for me personally as I have found a group of professionals who are smart and dedicated to providing the best quality care for patients and clients. The company is poised for growth and focused on doing bigger and better things to help ensure that seniors in particular can remain at home and get the quality services they need and deserve.

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Official response from Spectrum Health Care

1 September 2022

Thank you for taking the time to write and share your review with us and the community. Please do not hesitate to reach out to us to let us know more ways we can help our employees in the future.