SP Data Digital
Work wellbeing score is 60 out of 100
2.8 out of 5 stars.
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SP Data Digital Pay & benefits reviews

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Canada840 reviews

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2.7Work-life balance
2.6Pay & benefits
2.5Job security & advancement
2.5Management
2.7Culture

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Found 178 reviews matching the searchSee all 1,368 reviews

Demotivating culture

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Team leads are good sometimes but QA are really unnecessary harsh. They will cut your bonus as much as they can, if you don’t do any mistakes, they create mistakes in your calls and cuts the bonus
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Good place to start out

It was good to gain some experience in customer service. The work was fairly easy but there was no breaks between calls, which got a bit tiring. Not too bad.
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Insights into SP Data Digital

Based on 207 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Energizing work tasks

Poor Management-low pay

Don’t work here if you love yourself! You’re just a number or money making machine! Low paid and also management will cut your hours if your sales drop. The customers are tired of hearing from us … it’s a nightmare n frustrating!

Pros

None

Cons

Everything
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Not too bad

It’s not that bad but can do better with pay and commission. Management is good and team is supportive. I loved when I got mobility to sell because of its commission
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Worst place to work

Don't ever work for them, the management is terrible, work is stressful, minimum wage but maximum work load. You will regret if you join them, I quit in 3 months.
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This company does not foster a positive work environment

This company does not appear to appreciate that employees are more loyal and productive when they feel supported and are operating within a positive work environment. I witnessed people dropping out of this job like flies. After looking at these negative reviews-something I should have done before accepting the position-I can confirm that this is not a healthy work environment. Maybe that is the mandate: just burn through employees by providing inadequate training and then openly berating them at every opportunity, to force them to leave and then they can hire more desperate people for low wages and no benefits.

Pros

Leader of team cared but appeared worried about their own job

Cons

Little training provided to support extensive line of products, Employees expected to have expert knowledge
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Apply elsewhere

3 year retention agent, made to carry the weight of customer disatisfaction,unrealistic management expectations and out-of -touch client reasonning on your shoulders. You can not ever do enough. Your picked apart word for word everyday, what you said what you didn't say. Your constantly fearful of bad surveys, over things you didn't do or cant fix due to company policy.. and unattainable stats. This job will wreck your mental stability and your stress anxiety levels every day. Rotating schedule every 5 weeks based on group stats not personal stats means if you bomb as a team..your banished to the the late shifts even if you personally did well. Zero family/home/work/health life balance. Can't schedule any appointments 6 weeks away. You will never be good enough nor meet their expectations leaving you constantly feeling inadequate, fearful and anxious about your job security. Oh and bonuses used to be good before tmobile bought sprint. Then they raised the bar on stats needed for bonuses and even if you met the insane 95% and up you'd maybe get 100$ so all incentives gone. Any pain points from the agents in front line about policy's, systems, thegoals or common customer complaints...ignored and fluffed over. We were never allowed to express ourselves, our collaborative grievances shushed or brushed off. No one will listen to you or acknowledge you...other than fellow coworkers I'm the same boat.
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Productive, big bonuses & incentives.

Managers are all considerate. You will be motivated to do more because of the big bonuses & incentives, if you work hard it's not impossible to get $1k+ commission & $500+ gift cards.
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They want 5 sales a week

I like the management they are doing their best but my experience has not been ideal. Terrible hours, the commission has not been paid, must make 5 sales a week, how's that possible? For $17 you are working like $24hour. Not just cold calling but management upset. Overall company is okay but the campaigns are terrible
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The absolute worst

This company is losing contracts faster than I have ever seen. They let go some of the most amazing leaders in the company yet they have an executive team that is not held responsible for it's poor decision making, poor performance and inability to sign a contract. They pay less than most markets, expect loyalty but will screw over talent to protect people with less tenure, and a track record of failure. Then they wonder why the business is tanking. You would be better off taking a job ANYWHERE else.

Pros

None

Cons

Overworked, poor pay, no stability, benefits are the worst I have seen of any employer
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Good to work from home

Pros is working from home and supportive management. Cons is compensation is good for some one how’s living with his parents, also the outbound calls is not easy at all
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Dont work for this company

They only care about their bottom line. They allow management staff treat their staff like terribly and if you lodge complaint. They fire you. Dont work for them

Pros

None

Cons

Poor pay, no benefits, throw you out if you speak against the wrongou
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No comment

There’s not much to say. I feel sorry for management. The best part of the job was nothing at all. Pay wasn’t great- they changed the commission payout structure multiple times. It wasn’t a joy.

Pros

Work from home

Cons

Micromanagement
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Fun and collaborative with good starting wage

Starting wage is good for associates. Filled with kind people who strive to make the workplace a better place. Good benefits, great perks, awesome people.
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Fun & Diverse Working Environment

If you are looking for a workplace that is surrounded by diverse and caring colleagues than this is the place for you. I began my tenure with SP Data Digital on November 9th, 2020. I can honestly say that the management work so hard to bring success to the company, and have a genuine desire to see their agents succeed.I recommend this workplace for anyone who is looking to gather meaningful experience in the customer service industry, and to connect with so many people.

Pros

People, Working atmosphere, hours, benefits, bonus structure, diversity, management

Cons

Fast pace environment, unpaid bathroom breaks, work targets
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Awesome Workplace environment

amazing staff and great benefits, you actually get your full time hours. and theres a coffee shop just down stairs!! would recommend if looking to work in a fun cultured environment.

Pros

good staff

Cons

no part time
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Terrible management.

It's a no for me, workload is much compare to the pay. You're told you get bonuses and incentives at the end of the day you don't get full bonuses. Always issue with pay,errors,missing hrs. They expect so much yet give little. Back to back calls, the pay is low.
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Don’t work here

This has to be the worst place I ever worked at, the pay is based on how many sales you make per hour otherwise you get sent home. Even though we were promise to get our full hourly pay and hours and Was hired for full time position. They have completely changed to you must make sales or you go home!! Crazy, cux people have bills to pay! They have literally made so much promises about advancement but you will not Advance here. The management does not listen to employee complaints and only care about making sales. Like hello what able your employees mental health. They honestly don’t care. Only work here if you want to work form home.

Pros

Work from home

Cons

You must sale or you can’t work
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S&P Data will cheat you out of hard earned bonus $

The company promised a lucrative bonus structure that should have paid out between $2000-$3000 a month based on my sales. My bonus given was $930 before taxes! (Less than 33% of what was offered) No breakdown for bonus structure was given. It was a take it or leave it mentality. If you work at S&P Data they will actively try to pay you the least amount of commission/bonus possible.

Pros

None

Cons

Company will not pay you your full wages. Stay away!
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Typical

Very typical requirements for a call center position. Benefits were the working from home aspect. Met some nice employees thru out the training process

Pros

No commute

Cons

Unable to stay due to health reasons
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Okay

Set hours, couldn’t choose. Chill people but a lot of tasks to complete and they liked to make it competitive. They were lenient, minimum wage could have paid a dollar or two higher.
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Overall rating

Based on 1,368 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary/Benefits
2.5 out of 5 stars for Job security/advancement
2.5 out of 5 stars for Management
2.7 out of 5 stars for Culture

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