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2.8 out of 5 stars.
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SP Data Digital Employee Reviews for Call Center Representative

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Job Title
Call Center Representative45 reviews
Location
Canada45 reviews

Ratings by category

2.7Work-life balance
2.7Pay & benefits
2.6Job security & advancement
2.6Management
2.7Culture

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Found 45 reviews matching the searchSee all 1,369 reviews

Easy job but management seems lost

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Overall it is an easy job, you just call customers and help them as a sales representative, renew their plans or upsell when necessary.But management have quite a lot of rules, they say to call customers just to give them the experience, then push harder and harder for agents to get sales. It can be tiring hearing "what's the reason for no sales", when the problem is the leads are bad (no promotions on the account), or just simply because customers do not pick up the call.
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very high stress.

this call center was one of the worst working experiences that i have had.every day i went to work thinking i was going to be "walked out".at one point the management stated we were not allowed to go to the washroom if all our break time was used up.

Pros

no pros to this company.

Cons

horrible management.
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Insights into SP Data Digital

Based on 210 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Energizing work tasks

Great place to work everyone is nice

They give you all the training and I learned a lot of customer service skills they actually want everyone to succeed and you are always learning something new every day you come to work.
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My impression of that company.

I find that this company doesn’t care and isn’t supportive for people with disabilities. I have applied many times even though I have worked for them for 3 months last year. If someone wants more training they won’t give it to the person.

Pros

Has contests for the highest sellers every month.
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Avoid at all costs it’s not worth the headache

One of the worst and inhumane company in Canada, if you can’t find anything just work there for a while until you find something else. It’s not worth it.

Pros

Free headaches and get cursed at by customers 24/7

Cons

Unorganized management, bad hours, false promises, low pay, HR doesn’t care at all
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Not fun at all.

We were hired as billing specialists to help consumers reduce their monthly cost. That could only be done if we sold more services so not great. Consumers were looking to save money and not spend more.

Pros

None

Cons

Long hours, poorly maintained facilities, poor management and coaching and mentoring.
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satisfactory work place

- long hours with extremely short breaks, when you're even a minute over your break the TL's (supervisors) call you every time - very low pay- fixed schedules that change weekly and you only receive your schedule weekly... making it hard to plan your life outside of work for anything, also strict rules around switching around shifts

Pros

full time hours, remote

Cons

long hours, short breaks, low pay, no flexibility with scheduling, stressful calls, unexpected expectations from tl's/management
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Comment

 – 20 September 2021
Thank you for taking the time to leave a review. We apologize for this experience and want you to know that our managers and human resources are always here to listen and find solutions with you. We would love to hear more from you so please feel free to confidentially message us at feedback@spdatallc.com.

No accurate training, 2-3 pictures of the system only and useless things which you do not ever use on floor. But expect stats in the very beginning

In training never talked about plans, unlocking, lowering bills, closing leases .but they expect you to maintain stats and learn things yourself, else they will fire you. it was soooooo much stressful and useless.

Pros

fun SMEs

Cons

everything
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Comment

 – 21 September 2021
Thank you for taking the time to leave a review. We apologize for this experience and want you to know that our managers and human resources are always here to listen and find solutions with you. We would love to hear more from you so please feel free to confidentially message us at feedback@spdatallc.com.

Not Recommended (To much stressful)

Will not Recommend too much work load and pay very less stressful job. Training was excellent though . Workload is unbearable for the types of call you get all cold calls. Wanted to Get out ASAP will not come back.

Pros

Training

Cons

Stressful Job
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HR and Management are not professional

HR is not approachable, management expectations are impossible to meet. No matter how good you are, there would be no recognition. The supervisors were really nice, though.
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Great place to work.

Great place to work, friendly and caring coworkers. Managers are understandign adn alwasy willing to work with you no matter what the sistuation. Trainers work to make sure you are comfortable doing your everyday tasks.
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fask workplace

call center work. answer calls, talk to clients. it is a good place of work. they pay fairly good. competitive salaries. plus comission. good people work there
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Save yourself the headache

DON'T WORK HERE! They are con artists & theifs. I never once got the commision I fairly earned because, they are cheepskates. Extremely unorganized & unprofessional.
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Bad management

Had to leave because a family died, none cared. You can only get a leave when you’re on the top. Was also trying to get an employment letter, emailed them 2 weeks before, HR emailed it to me the day I need it and let me tell you, even a kid can compose what was written there.
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Great

Great bosses, great associates, fun and relaxing environment. Easy to deal with customers. Always working equipment. I really enjoyed working for this company and answering questions for customers.
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Horrible

They actually treat you like trash. They are extremely unorganized, rude, and underhanded. I am a seventh day adventist meaning I practice my faith on Saturdays and according to my religion working on that day is a no go. I had made this known to my interviewer and was reassured that this would be fine. I was later denied that RIGHT by management. I was then instructed after pushing my argument for 3 months to fill out a “Religious Request Form” and when it came time for approval HR lost my form, yes LOST. To be honest that was only one of my many issue with this company and believe me the list is much longer.

Pros

Overtime is offered

Cons

Operations or Supervising Staff tend to be dodgy to providing help.
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You won't get your bonuses.

With select exceptions the management and team leads at S&P St. John's have no idea what they're doing. Many of them are misinformed about the client's procedures and policies. Worse still are the upper management that refuse to engage in the work culture, do not understand the process behind working on the phones and look down on the call center floor. They have little to no experience with the work, and what little experience they may have had seems to have gone out the window the moment they sat down in a management position. Not only this, but the bonus structure is designed in such a way that even 30 seconds of deviance from their expected attendance means that any and all bonuses you earned in the past are null and void - not just attendance bonuses, but customer service ones as well. It's completely unfair and unforgiving, and I have yet to encounter someone who has had their bonuses paid out. There is very little help or support for the agents on the phone, as well. Generally there is a rule that they are supposed to have one support agent for every ten phone agents. At some times I've seen that ratio drop to one for every fifty. It's grueling, punishing work, and the customers are having to wait and receiving terrible service because there is no one around to help when agents need it the most. What support they do have is swamped and rushing and still not able to get the work done because they're splitting themselves among multiple agents. Moreover, there is a policy at the site that does not allow for flexibility of hours. The hours worked are based on tenure - 

Pros

Job culture among agents

Cons

Terrible management, broken promises, no incentives
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BELL Outbound

Overall, it’s an okay place to work. You will get write ups over the most uncontrollable things. Favoritism towards certain individuals. Bonuses was off sometimes.

Pros

Make above minimum wage

Cons

Long hours, hr and tl’s are of no help
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Friendly environment

Friendly staff, so we can work joyfully. We can learn how to communicate with customers. The hardest part of this job is multitasking and handle customer's behavior. Everything is making easy with good guidance of our team leaders.
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ok place

It is an okay place to work but they need to stop changing the way they do things from day to day. They need to be on the same page every single day not change it as a new day comes. makes it hard for agents to keep up and do their job.

Pros

some incentives

Cons

always under pressure as they change things from day to day
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Good Co-workers

It was a good environment and nice people, but it wasn't the most pleasant experience due to the fact that, people who pick up the calls were mostly not the brightest of people and would be very irritated to pick up calls. Also we were selling Bell services who personally were not my ideal and most favourite company.

Pros

Good salary and benefits

Cons

long hours, frustrated customers.
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Call Center Representative at SP Data Digital

Estimated salary
$16.17 per hour
Learn more about Call Center Representative salaries

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Overall rating

Based on 1,369 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.7 out of 5 stars for Culture

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