Work wellbeing score is 60 out of 100
2.8 out of 5 stars.
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SP Data Digital Employee Reviews in St. John's, NL

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St. John's, NL79 reviews

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2.7Work-life balance
2.7Pay & benefits
2.6Job security & advancement
2.6Management
2.7Culture

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Found 79 reviews matching the searchSee all 1,369 reviews

Good experience

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I had a very nice experience as it was my first job as CSR. It wass a fast paced environment, as we worked in an office space. The team leads were good depending on the person. Overall nice experience.

Pros

Fun environment

Cons

Stressful, time restraints
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Terrible. The environment created was highly toxic

What is the best part of working at the company?The people I worked with were excellent What is the most stressful part about working at the company?Results at all costs. Completely unrealistic expectations What is the work environment and culture like at the company?Toxic - upper management were into humiliating you if certain metrics were not metWhat is a typical day like for you at the company?Very stressful and treated people with no respect
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Csr

I originally was hired for inbound CSR, they switched a few of my co workers to a different position altogether that was inbound calling that required you to do 80 outbound calls a day very much like telemarketing calling which a lot of clients were very annoyed, not only calling but needing to send clients two emails a day plus wanting to call them twice a day everyday. Needless to say they make up some excuse that I was not doing the dials a day and let me go after 6 months because I had to call in sick due to medial emergency. They are very unorganized and unprofessional I wouldn’t advice a job here
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Easy job but management seems lost

Overall it is an easy job, you just call customers and help them as a sales representative, renew their plans or upsell when necessary.But management have quite a lot of rules, they say to call customers just to give them the experience, then push harder and harder for agents to get sales. It can be tiring hearing "what's the reason for no sales", when the problem is the leads are bad (no promotions on the account), or just simply because customers do not pick up the call.
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Horrible place to work

A horrible experience with this LLC company. Three management teams in the time I was there and a very, very low work morale is created by management. Do not Recommend working with this company

Pros

none

Cons

long hours ppor management
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Insights into SP Data Digital

Based on 210 survey responses
Areas for improvement
  • Sense of belonging
  • General feeling of work happiness
  • Energizing work tasks

very high stress.

this call center was one of the worst working experiences that i have had.every day i went to work thinking i was going to be "walked out".at one point the management stated we were not allowed to go to the washroom if all our break time was used up.

Pros

no pros to this company.

Cons

horrible management.
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AVOID!! Worst company to work for.

Zero Job security with horrible management. They will overwork you and not pay you for the hours worked at certain times. S&P is known for this. Management will treat you like you dont matter and they have company protocols designed to fire people anytime they like by showing some silly reasons. If you want to get rewarded for your work, then AVOID THIS COMPANY AT ALL COSTS.

Pros

Zero pros

Cons

Zero job security, Horrible disrespectful management, Not paying properly for the hours worked, Company protocols designed to fire you anytime they like (doesnt matter if you are a tenured worker), No work-life balance, Stressful
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Fun and collaborative with good starting wage

Starting wage is good for associates. Filled with kind people who strive to make the workplace a better place. Good benefits, great perks, awesome people.
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Fun & Diverse Working Environment

If you are looking for a workplace that is surrounded by diverse and caring colleagues than this is the place for you. I began my tenure with SP Data Digital on November 9th, 2020. I can honestly say that the management work so hard to bring success to the company, and have a genuine desire to see their agents succeed.I recommend this workplace for anyone who is looking to gather meaningful experience in the customer service industry, and to connect with so many people.

Pros

People, Working atmosphere, hours, benefits, bonus structure, diversity, management

Cons

Fast pace environment, unpaid bathroom breaks, work targets
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Awesome Workplace environment

amazing staff and great benefits, you actually get your full time hours. and theres a coffee shop just down stairs!! would recommend if looking to work in a fun cultured environment.

Pros

good staff

Cons

no part time
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Fine if you’re desperate

Very poor workplace culture. Constant management infighting with no direction. HR is hard to speak too. Will try to cast blame elsewhere. Interviewer made lots of promises they couldn’t keep
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Horrible experience.

The management doesn’t care and you’re not properly trained to start off. You go into it with so much stress and no time to step away and have a moment for yourself. It’s all together a bad experience working there.
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S&p

Office in of itself was good, the higher ups for the campaign were very rude, all they care about is the static’s of the company and not you as a individual. Threatening your job every chance they have. They Do Not offer any sort of accommodations, overall my personal team leads were great, but everything else was not worth the stress they applied to you, this job was mentally exhausting and they will bully and humiliate you. Helping customers was amazing, even when you would get angry and rude customers, it was easy to handle, but the people above management, they are what made me quit.
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Horrible place to work

What a horrible place to work. The hire managers and horrible, the management is horrible. If you want to remain sane, please don't go there. Idiot management
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Good for independent workers

It’s only hard because of the fast paced environment and waiting for managerial approval to complete the work you need to do. Then they get mad because of long calls because your waiting for their approval.
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Over promised under delivered

Bad management (some were alright), long hours and no bonuses were given to those that earned them. Floor managers would leave is hanging as we were trying to help customers. Not exactly a great and nurturing environment. Only allowed 5 minutes per day to go to the bathroom!

Pros

Close to home

Cons

Too many to list
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Customer service representative

They don't properly train you for the job and you do not have the support from management to properly do your job.You are constantly put down when trying to do your job and you have to wait long periods of time to get approval for anything and managa holds it against you.You do not have any support from management when dealing with customers who curse at you while trying to help them.If management don't want you there they do everything possible to force you to quit and you constantly work knowing you can be fired at any time.Also you are constantly scheduled to work before and after public transit is not operating.You are expected to be cursed at by customers.

Pros

Full time

Cons

Poor management and work environment
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Comment

 – 20 September 2021
Thank you for taking the time to leave a review. We apologize for this experience and want you to know that our managers and human resources are always here to listen and find solutions with you. We would love to hear more from you so please feel free to confidentially message us at feedback@spdatallc.com.

Meh

It was okay, difficult at the start as all the customers are angry, but a decent Summer Job. Aside from the angry customers it ain't bad, and when I left they were making solid improvements to the management style. It can be cool as some customers are a joy to talk too, and I know one girl who met their partner over the phone, as an aside this is shunned upon, but worth detailing.

Pros

Pay

Cons

Illogical Customers
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Comment

 – 20 September 2021
Thank you for taking the time to leave a review. We appreciate your feedback! We would love to hear more from you so please feel free to confidentially message us at feedback@spdatallc.com.

Nice people

I went through the training and i loved the people i trained with.Unfortunately the training program was awful. They throw people to the wolves ready or not. i was so disappointed because i truly wanted to continue working with S&P. (i resigned)I wish this company nothing but the best but please do a better job training your employees. I guarantee if you train better the turn over will be much better.

Pros

nice people

Cons

everything else
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Comment

 – 20 September 2021
Thank you for taking the time to leave a review. We apologize for this experience and want you to know that our managers and human resources are always here to listen and find solutions with you. We would love to hear more from you so please feel free to confidentially message us at feedback@spdatallc.com.

Productive fun workplace

S&P are a well oiled machine there is so much to learn from them and the coworkers. Working here has taught me many things and will teach me many more. The staff are very friendly and understanding. The life skills that I have learned are now getting more techniques on how to use them.

Pros

There is always someone willing to help you

Cons

N/a
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Comment

 – 21 September 2021
Thank you for taking the time to leave a review. We appreciate your feedback and are thrilled to see that our vision matches your long term goals! We would love to hear more from you so please feel free to confidentially message us at feedback@spdatallc.com.

Toxic

Management suck. Company is losing contracts and employees as fast as they can, I think it's a game to them. Lots of nastiness all around. DO NOT WORK HERE.

Pros

None

Cons

Everything about it
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Comment

 – 21 September 2021
Thank you for taking the time to leave a review. We apologize for this experience and want you to know that our managers and human resources are always here to listen and find solutions with you. We would love to hear more from you so please feel free to confidentially message us at feedback@spdatallc.com.

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Overall rating

Based on 1,369 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.7 out of 5 stars for Culture

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