SP Data Digital
SP Data Digital Employee Review
Easy job but management seems lost
Call Centre Representative (Former Employee) - St. John's, NL - 20 March 2023
Overall it is an easy job, you just call customers and help them as a sales representative, renew their plans or upsell when necessary.But management have quite a lot of rules, they say to call customers just to give them the experience, then push harder and harder for agents to get sales. It can be tiring hearing "what's the reason for no sales", when the problem is the leads are bad (no promotions on the account), or just simply because customers do not pick up the call.
Ratings by category
3.0 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
2.0 out of 5 stars for Culture
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Similar reviews
Same roleSame location
very high stress.
Call Centre Agent (Former Employee) - St. John's, NL - 26 February 2023
this call center was one of the worst working experiences that i have had.every day i went to work thinking i was going to be "walked out".at one point the management stated we were not allowed to go to the washroom if all our break time was used up.
Pros
no pros to this company.
Cons
horrible management.
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Same role
Great place to work everyone is nice
Call Centre Agent (Former Employee) - Hamilton, ON - 10 May 2022
They give you all the training and I learned a lot of customer service skills they actually want everyone to succeed and you are always learning something new every day you come to work.
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Same location
Terrible. The environment created was highly toxic
Team Leader (Former Employee) - St. John's, NL - 6 October 2023
What is the best part of working at the company?The people I worked with were excellent What is the most stressful part about working at the company?Results at all costs. Completely unrealistic expectations What is the work environment and culture like at the company?Toxic - upper management were into humiliating you if certain metrics were not metWhat is a typical day like for you at the company?Very stressful and treated people with no respect
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Ratings by category
2.7 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.7 out of 5 stars for Culture
Questions about SP Data Digital
- Why did you leave your job at S&P Data?14 people answered
- What is the work environment and culture like at the company?9 people answered
- How often do raises occur at SP Data Digital?8 people answered
- What benefits does SP Data Digital offer?8 people answered
- What is SP Data Digital holiday leave policy? How much holiday leave do you get per year?7 people answered
- What was the most challenging part of your role at SP Data Digital?7 people answered
- How is feedback from management delivered at SP Data Digital?7 people answered
- If you were to leave SP Data Digital, what would be the reason?7 people answered
- What is the promotion process like at SP Data Digital?6 people answered
- How did you get your first interview at SP Data Digital?6 people answered
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