SP Data Digital
SP Data Digital Employee Review
Don’t work here
Outbound Agent (Former Employee) - Ontario - 24 May 2022
This has to be the worst place I ever worked at, the pay is based on how many sales you make per hour otherwise you get sent home. Even though we were promise to get our full hourly pay and hours and Was hired for full time position. They have completely changed to you must make sales or you go home!! Crazy, cux people have bills to pay! They have literally made so much promises about advancement but you will not Advance here. The management does not listen to employee complaints and only care about making sales. Like hello what able your employees mental health. They honestly don’t care. Only work here if you want to work form home.
Pros
Work from home
Cons
You must sale or you can’t work
Ratings by category
2.0 out of 5 stars for Work/Life Balance
1.0 out of 5 stars for Salary/Benefits
1.0 out of 5 stars for Job security/advancement
1.0 out of 5 stars for Management
1.0 out of 5 stars for Culture
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Horrible
Retention Agent (Former Employee) - Remote - 5 October 2023
The pay is bad. No opportunities for over time. I had to show up to work for a week without pay because they couldn't deliver their security key on time.
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Same role
Apply elsewhere
Retention Agent (Former Employee) - Trenton, ON - 6 April 2023
3 year retention agent, made to carry the weight of customer disatisfaction,unrealistic management expectations and out-of -touch client reasonning on your shoulders. You can not ever do enough. Your picked apart word for word everyday, what you said what you didn't say. Your constantly fearful of bad surveys, over things you didn't do or cant fix due to company policy.. and unattainable stats. This job will wreck your mental stability and your stress anxiety levels every day. Rotating schedule every 5 weeks based on group stats not personal stats means if you bomb as a team..your banished to the the late shifts even if you personally did well. Zero family/home/work/health life balance. Can't schedule any appointments 6 weeks away. You will never be good enough nor meet their expectations leaving you constantly feeling inadequate, fearful and anxious about your job security. Oh and bonuses used to be good before tmobile bought sprint. Then they raised the bar on stats needed for bonuses and even if you met the insane 95% and up you'd maybe get 100$ so all incentives gone. Any pain points from the agents in front line about policy's, systems, thegoals or common customer complaints...ignored and fluffed over. We were never allowed to express ourselves, our collaborative grievances shushed or brushed off. No one will listen to you or acknowledge you...other than fellow coworkers I'm the same boat.
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Same role
Poor company to work for
Retention Agent (Former Employee) - Toronto, ON - 31 December 2022
Once you are through training there is next to no support. You are required to deal with the customers and if you get to a point that you need to escalate the call the supervisors are never there for you and just tell you to deal with it. Very demanding and a lot of pressure right away to make sales and goals.
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Ratings by category
2.7 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.7 out of 5 stars for Culture
Questions about SP Data Digital
- Why did you leave your job at S&P Data?14 people answered
- What is the work environment and culture like at the company?9 people answered
- How often do raises occur at SP Data Digital?8 people answered
- What benefits does SP Data Digital offer?8 people answered
- What is SP Data Digital holiday leave policy? How much holiday leave do you get per year?7 people answered
- What was the most challenging part of your role at SP Data Digital?7 people answered
- How is feedback from management delivered at SP Data Digital?7 people answered
- If you were to leave SP Data Digital, what would be the reason?7 people answered
- What is the promotion process like at SP Data Digital?6 people answered
- How did you get your first interview at SP Data Digital?6 people answered
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