SP Data Digital Employee Reviews

Not a week goes by where colleagues aren’t at each others throats, shouting across the sales floor, and eventually need to be separated by low level employees. Management will not intervene, investigate, or take any form of action in responce, including termination, retraining, or even a write up. Favouritism runs rampant and they’re always short on staff from new employees being scared off.However if you are looking to be terminated and finding it difficult, the most common I witnessed was by either have a sudden onset of medical issues, a death in the family, or making a personal disability known to other staff members, especially HR.

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Decent for first job

Sales Representative (Former Employee) - Toronto, ON - 29 May 2023

Is a stepping stone towards something greater. Favoritism sometimes occurs so don't get your hopes up when promotion time comes around. Overall coworkers were pretty good. Good way to get sales experience

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Insights into SP Data Digital

Based on 190 survey responses

Areas for improvement

Sense of belonging
General feeling of work happiness
Energizing work tasks

Worst Management ever

Inbound Customer Service Representative (Former Employee) - Hamilton, ON - 17 May 2023

Training is fair, after that, you're on your own. Basically, the supervisor isn't any help, There is favouritism, greed for money, and no care for employees (they pretend they care).

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worst

Telephone Sales Representative (Former Employee) - Toronto, ON - 15 May 2023

this company terminate you at any time for no reason at all and they don’t want to pay their employees at all. better to stay at home rather than working for this

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This company does not foster a positive work environment

Customer Service Agent (Former Employee) - Toronto, ON - 11 May 2023

This company does not appear to appreciate that employees are more loyal and productive when they feel supported and are operating within a positive work environment. I witnessed people dropping out of this job like flies. After looking at these negative reviews-something I should have done before accepting the position-I can confirm that this is not a healthy work environment. Maybe that is the mandate: just burn through employees by providing inadequate training and then openly berating them at every opportunity, to force them to leave and then they can hire more desperate people for low wages and no benefits.

Pros

Leader of team cared but appeared worried about their own job

Cons

Little training provided to support extensive line of products, Employees expected to have expert knowledge

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Not at all productive

Customer Advisor (Current Employee) - Toronto, ON - 3 May 2023

My experience working at this company has been challenging due to the nature of the job. Dealing with frustrated and difficult customers on a regular basis can be stressful. Additionally, the shift timings can be inconvenient, especially for those in the EST time zone. The team leaders could benefit from improving their communication skills, as they can come across as dismissive or rude at times. I believe there is room for improvement in the training program, as it could provide more opportunities for personal and professional growth. While the job does require objection handling, I would appreciate more support and guidance from management in dealing with difficult customers interactions.

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Csr

CSR - Customer Service Representative (Former Employee) - St. John's, NL - 27 April 2023

I originally was hired for inbound CSR, they switched a few of my co workers to a different position altogether that was inbound calling that required you to do 80 outbound calls a day very much like telemarketing calling which a lot of clients were very annoyed, not only calling but needing to send clients two emails a day plus wanting to call them twice a day everyday. Needless to say they make up some excuse that I was not doing the dials a day and let me go after 6 months because I had to call in sick due to medial emergency. They are very unorganized and unprofessional I wouldn’t advice a job here

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Stressful but can be rewarding

Customer Service Representative (Current Employee) - Mississauga, ON - 18 April 2023

If you don't like being berated, cussed out or made to feel inferior on a daily basis, this might not be the job for you. Callers can create high levels of stress and management doesn't always help to alleviate that.

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Apply elsewhere

Retention Agent (Former Employee) - Trenton, ON - 6 April 2023

3 year retention agent, made to carry the weight of customer disatisfaction,unrealistic management expectations and out-of -touch client reasonning on your shoulders. You can not ever do enough. Your picked apart word for word everyday, what you said what you didn't say. Your constantly fearful of bad surveys, over things you didn't do or cant fix due to company policy.. and unattainable stats. This job will wreck your mental stability and your stress anxiety levels every day. Rotating schedule every 5 weeks based on group stats not personal stats means if you bomb as a team..your banished to the the late shifts even if you personally did well. Zero family/home/work/health life balance. Can't schedule any appointments 6 weeks away. You will never be good enough nor meet their expectations leaving you constantly feeling inadequate, fearful and anxious about your job security. Oh and bonuses used to be good before tmobile bought sprint. Then they raised the bar on stats needed for bonuses and even if you met the insane 95% and up you'd maybe get 100$ so all incentives gone. Any pain points from the agents in front line about policy's, systems, thegoals or common customer complaints...ignored and fluffed over. We were never allowed to express ourselves, our collaborative grievances shushed or brushed off. No one will listen to you or acknowledge you...other than fellow coworkers I'm the same boat.

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Good experience

Customer Service Representative (Former Employee) - St. John's, NL - 31 March 2023

I had a very nice experience as it was my first job as CSR. It wass a fast paced environment, as we worked in an office space. The team leads were good depending on the person. Overall nice experience.

Pros

Fun environment

Cons

Stressful, time restraints

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Jobs at SP Data Digital

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Productive, big bonuses & incentives.

Sales Representative (Current Employee) - Toronto, ON - 28 March 2023

Managers are all considerate. You will be motivated to do more because of the big bonuses & incentives, if you work hard it's not impossible to get $1k+ commission & $500+ gift cards.

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Fast paced, micro managed

Sales Specialist (Former Employee) - Canada - 26 March 2023

Leadership was helpful, customers were very mean. It was remote so that was a pro, but it was still very time sensitive. Your breaks and lunch times were monitored very closely and if you went 30 seconds over for your break, you could get written up, I didn't like that part.

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Easy job but management seems lost

Call Centre Representative (Former Employee) - St. John's, NL - 20 March 2023

Overall it is an easy job, you just call customers and help them as a sales representative, renew their plans or upsell when necessary.But management have quite a lot of rules, they say to call customers just to give them the experience, then push harder and harder for agents to get sales. It can be tiring hearing "what's the reason for no sales", when the problem is the leads are bad (no promotions on the account), or just simply because customers do not pick up the call.

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They want 5 sales a week

Sales Associate (Former Employee) - Toronto, ON - 3 March 2023

I like the management they are doing their best but my experience has not been ideal. Terrible hours, the commission has not been paid, must make 5 sales a week, how's that possible? For $17 you are working like $24hour. Not just cold calling but management upset. Overall company is okay but the campaigns are terrible

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The absolute worst

Manager (Former Employee) - Hamilton, ON - 2 March 2023

This company is losing contracts faster than I have ever seen. They let go some of the most amazing leaders in the company yet they have an executive team that is not held responsible for it's poor decision making, poor performance and inability to sign a contract. They pay less than most markets, expect loyalty but will screw over talent to protect people with less tenure, and a track record of failure. Then they wonder why the business is tanking. You would be better off taking a job ANYWHERE else.

Pros

None

Cons

Overworked, poor pay, no stability, benefits are the worst I have seen of any employer

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Easy job but management seems lost

Telesales Representative (Current Employee) - Toronto, ON - 1 March 2023

Pros

It's easy as a WFH job, and you do get 30 mins free paid break

Cons

when no one picks up a call, it can be a very boring day for you, cause youre on your own.

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Horrible place to work

Commercial Customer Care Agent (Former Employee) - St. John's, NL - 27 February 2023

A horrible experience with this LLC company. Three management teams in the time I was there and a very, very low work morale is created by management. Do not Recommend working with this company

Pros

none

Cons

long hours ppor management

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very high stress.

Call Centre Agent (Former Employee) - St. John's, NL - 26 February 2023

this call center was one of the worst working experiences that i have had.every day i went to work thinking i was going to be "walked out".at one point the management stated we were not allowed to go to the washroom if all our break time was used up.

Pros

no pros to this company.

Cons

horrible management.

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Very fun and productive.

Customer Service Agent (Former Employee) - Trenton, ON - 11 February 2023

They had competitions where you could win things. It was like a family there. We all supported one another. There was lots of overtime available, chances to make good money. They had different contracts. The training was excellent. The management was extremely caring and approachable. They also did outside bbq's which was great. Co-workers really lift each other up and support each others success. I would work there again in a heartbeat.

Pros

Free lunches sometimes, contests.

Cons

Nothing that I can think of for cons.

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Was a good place

Sales Associate (Former Employee) - Canada - 10 February 2023

The team leader was quite supportive. Though it was a remote position, the team made it fun for everyone. I had a nice experience. Only issue was that the pay is just the minimum wage.

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Wouldn't reccomend

Sales Specialist (Former Employee) - Cambridge, ON - 1 February 2023

Supervisors unhelpful, and won't take calls, even when customer refuses all other alternatives and leaves you stuck on the phone for 2+ hours. Do not waste your time with this company.

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