Productive and fun workplace
My day at Sovereign as an Arrears Specialist would consist of making outbound calls to customers and following up on any missed payments on their insurance policies.
There would always be admin work to follow up on after each phone call.
We would also try to achieve our monthly KPIs and play daily games and have fun activities to help achieve them. - more...
Change of workload and introducing new working techniques that never helped or worked.