It was fun at first. The store manager was fine, and the overall staff was amazing. However, there were too many call ins, the assistant manager also called in quite a bit. With it being understaffed, it got hectic. Constantly had to cover shifts. You had to pick up the slack for such little pay.

Pros

Discounts

Cons

Understaffed

Was this review helpful?

Horrible Work Environment

Sales Associate (Former Employee) - White Rock, BC - 28 January 2023

In my time working at Softmoc, approximately a year and a half, we had six or seven different managers and over ten assistant managers. I was in high school and was constantly made to feel guilty that I couldn't leave school to work instead (which I was asked to do MULTIPLE times). My job was threatened when I said I couldn't work two days on the weekend because I "didn't have enough availability" even though they knew my availability when they hired me. On several occasions I walked in on the manager and district manager talking horribly about myself or another employee. I would NEVER recommend someone work at Softmoc. I won't even shop there. The employees are treated like garbage and the management do nothing but sit in the back and watch netflix.

Was this review helpful?

Insights into SoftMoc

Based on 200 survey responses

Areas for improvement

Fair pay for job
Sense of belonging
General feeling of work happiness

Worst company to work for.

Sales Associate (Former Employee) - Grande Prairie, AB - 3 January 2023

This company is not fair. Pay rate is $13.75 plus 1% commission. They don't care about there employees. The quote "your just a part timmer". I had to get a second job because Softmoc wouldn't give me better pay and sustainable hours. Then management is forever leaving the store to visit or shop in the mall.

Cons

Not appreciated

Was this review helpful?

It's a okay if you want to chill and stand all day

Sales Associate (Former Employee) - Ajax, ON - 1 January 2023

It's alright don't expect to learn or do much job is for people who don't want to do anything but stand and yawn all day I literally played games and had phone calls to pass the time because there was nothing to do.

Was this review helpful?

Good for now

Sales Associate (Current Employee) - London, ON - 27 December 2022

This job bare minimum is just ok . company does not care to much for employees and safety is not there first concern . If someone gets hurt on the job I know why ...

Was this review helpful?

Rate your recent company

Share your experience to help others

Don’t work here

Sales Representative (Current Employee) - Toronto, ON - 5 December 2022

Horrible manager who never recognized the work I put in for 9 months working here I do not recommend anyone come and work here as they have their favorites

Was this review helpful?

good place

Sales Associate (Current Employee) - Markham, ON - 5 December 2022

very fun coworkers and great management only problem is customers because they are ruthless. Customers don’t understand that we don’t get paid enough to walk around finding where you put things.

Was this review helpful?

Easy , stimulating, good

Manager (Current Employee) - Calgary, AB - 4 December 2022

Good place to work. Depends on store you work at. If you work hard you will have no problems working here. Team environment. Only thing that could be better is pay.

Was this review helpful?

Worst company ever

Manager (Current Employee) - Prince George, BC - 1 December 2022

I work for this company for eight months as a manager, and it was the worst company I have ever worked, for I never once felt supported by higher up when I went to them with a problem, I was rushed off and told to figure it out

Pros

Discount

Cons

Was made to think that my life revolved around that job

Was this review helpful?

Alright experience , depends on the location

Store Manager/Assistant Manager/Sales Associate (Former Employee) - Calgary, AB - 3 November 2022

Was alright , as any retail jobThough management tends to keep you uplifted its when corporate gets involved when things get stressful as there isn't much support other than offering free lunches from time to time.Hours are dependent on foot traffic

Was this review helpful?

Great place to work

Manager (Current Employee) - Ontario - 27 October 2022

In my experience SoftMoc has been a great place to work. Yeah, it’s like any other retail customers with some bad interactions with customers but you will get that anywhere working customer service. Overall as far as retail jobs go SoftMoc has been my favourite and I genuinely enjoy coming into work which is something I haven’t experienced before

Pros

Employee discount, flexible scheduling

Was this review helpful?

No work life balance

Store Manager (Former Employee) - Guelph, ON - 15 October 2022

Upper Management doesn't value the employees what so ever, not supportive in terms of training or assistance with any issues that arise. Store location I worked at was constantly over stocked which was a constant safety hazard. Absolutely no work life balance in a store manager position, impossible to get an occasional Friday or Saturday off. Once was asked if I could stay and work while I was physically sick and throwing up.

Was this review helpful?

Great place to work at!

Assistant Manager (Current Employee) - Montréal, QC - 17 September 2022

For management positions you get a great salary to start & great benefits after only 3 months, discounts for friends and family as well as yourself, with many paid days off, work environment is super friendly, can be very busy, or pretty slow depending the season.. Overall one of my most favourite jobs ive had to this day!

Was this review helpful?

aweful work environment

Key Holder/Sales Associate (Former Employee) - Newmarket, ON - 12 September 2022

its a great starting company for customer service but the job and work environment is UNPROFESSIONAL worked many 12 hour days in a row while being in school, left at the end of july 2022 never recieved vacation pay or R.O.E had no social life from working at softmoc i do not recommend working for a company that treats their staff and ex-employees like they are nothing.

Was this review helpful?

Good Job but difficult since Covid.

Manager (Current Employee) - Canada - 9 September 2022

The job itself is enjoyable and managers are paid well. The ability to have a a proper balance between work and your personal life is extremely difficult if you are a store manager.

Pros

Discount on shoes

Cons

Overworked employees

Was this review helpful?

Awesome Team Environment

Sales (Current Employee) - St. Catharines, ON - 9 September 2022

Great Team based outlook on getting things done. Very collaborative and inclusive structure.Motivated hard workers are able to grow and advance quickly.Good at what you do? …. Work with SoftMoc!

Was this review helpful?

Great company

Inventory management (Current Employee) - Whitby, ON - 9 September 2022

Amazing company to work for. Respectful environment, amazing management team, understanding of work and personal life, great benefits and room for growth.

Was this review helpful?

stressful

Sales Associate/Keyholder - Assistant Manager (Former Employee) - Abbotsford, BC - 9 September 2022

very rude customers, not enough pay. I would definitely not recommend working here at all. its fine if your just looking for customer service experience

Was this review helpful?

Plenty of room for advancement

VP (Current Employee) - Vancouver, BC - 6 September 2022

Spent most of my adult life working for SoftMoc. Moved up in the company. Really enjoying my time here. Plenty of support from my peers and a good culture.

Pros

Advancement

Was this review helpful?

Great team, poor upper management

Assistant Manager (Former Employee) - Cookstown, ON - 6 September 2022

Just save yourself the time and don't do it. lol. The store teams may be great, but the company as a whole not very supportive or communicative. I would have stayed if it wasn't for upper management. the crew I worked with, worked hard and efficiently. Always tons of work of sorting boxes out and skuing everything, online orders, floor sales, transfers. It's a lot of work for very little pay.

Was this review helpful?

Ok if you’re desparate

Cashier (Former Employee) - Oshawa, ON - 28 August 2022

Pay wasn’t the best and managers could have been better, but can’t complain. If you absolutely need a job then sure, but I do feel there is better out there

Was this review helpful?