Welder (Former Employee) – Undisclosed – 31 January 2019
Like with a lot of other places SMS has an issue of putting smooth talkers and friends of friends into positions of power, which has turned it into a top heavy organization with little to no innovation and a high degree of office politics that bleeds onto the supervisors and workers.
The branches are semi-independent entities which makes overhauling a piece of equipment a mess as a branch with many years of rebuilding will have equipment and tools needed while another might have nothing but a loud talker promising the world.
Foreman (Former Employee) – Elkford, BC – 17 January 2019
Management is a joke, working there is like real life survivor but no cameras, they make 70 million a year on parts and don’t care about anything or anybody, the operations manager is a joke and lets his minions run wild In my 30 years in mining I was so disappointed at this joke of a branch , they beat you down then lie to your face, honestly sms elkford is a disgrace to every professional that is in the trade and hopefully komatsu will take them over soon and send management packing
Heavy Duty Mechanic (Former Employee) – Elkford, BC – 12 January 2019
Thought this would be a dealership style company. Not even close. Dealer Training is almost non existent except for basic safety required. Every equipment trainning goes to the mine. Trucks you ran are in poor condition. More often than not you'd come on shift to no truck, because it was out for repair or it was not sent out an still sitting broke. Branch is basically a labour pool for the mine. If Managment doesn't sweet talk, you wouldn't go to work. Management has no idea what goes on day to day, no support if help is needed. Not one monthly meeting ends in a good mood, everything was our fault no issues brought up ever got resolved just deflected. Union position but the union does nothing to stop management from changing your shift. The best part about working there was the guys you worked with.
HR (Current Employee) – Acheson, AB – 27 September 2018
SMS is a great place to work! I have the opportunity to work with people from across Canada and everyone is so great to work with! Would recommend to anyone! Over the last 4 years SMS has made so many changes and is always working on becoming better! Great place for advancement and development!
Service Supervisor (Current Employee) – Red Deer, AB – 27 September 2018
Even during slow times and future unknown, employment was secured and training was offered. Great bunch of employees to work with. Communication between branches much better than other dealership that came from. Red Deer being a smaller branch and more of a family environment!!!!
Heavy Duty Mechanic (Current Employee) – Fort McMurray, AB – 19 September 2018
Current heavy equipment tech at the Fort McMurray branch, been here a year, have worked for a few different departments, although management is a bit unorganized at times, the atmosphere is good, I enjoy working with most of the people here, we get things done safely and try to have a laugh along the way, the wage is more then fair and always seems to be some overtime available. I dont plan on leaving here, and with the autonomous trucks and other divisions seeming to be busy as well, I hope to be here for the long haul.
Great wage, overtime availability, benefits and rrsps
Administrative Assistant (Current Employee) – Kamloops, BC – 23 August 2018
A good work environment, with minimal stress, and knowledgeable coworkers. Comfortable working conditions; they are willing to accommodate if you have any problems. Typically a calm work environment, but it can quickly change with foot/phone traffic coming in all at once.
mechanic (Former Employee) – Edmonton, AB – 26 July 2018
Did not enjoy 1 Minute of working here management especially the Edmonton branch service manager need to get a grip on reality. Money was good but not good enough to stick around. Very high turn around rate of people. I would not recommend this sms location
Wheel motor shop (Former Employee) – Achesson – 23 March 2018
Achesson branch. Super bad culture. Supervisors dont do any actual work. Few doing the work of many here. Management is old boy club type. Crowded and dirty. Borderline unsafe due to amount of people and traffic. No procedures. Reviews focus on the one thing you may have done incorrect and will come up everytime. No positive reinforcement. Bad vibes. HR is disconnected from workers. Hard to access HR.
Parts (Former Employee) – Eastern Canada – 31 January 2018
This could be a great company to work for if they could get a few things organized in management. I observed that employees for the most part were not happy with their situation. There is a lack of training and guidance and respect for the emplyees opinions and concerns. This leads to a large emplyee turn-over in all of the Eastern branches.
WAREHOUS TECHNICIAN (Former Employee) – Edmonton, AB – 26 September 2017
I loved working here but the job was oilfield related and not very stable. The day to day tasks kept me busy and I enjoyed the fast pace environment. Driving the parts truck and picking and receiving were part of the daily tasks.