SmartStop Self Storage
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SmartStop Self Storage Management reviews

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Canada6 reviews
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2.0
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Beware of Upper Management
I worked for the company for over 2 years in that time I was there the culture and work environment take a serious nose dive. Management will pile on more and more tasks to a workload that is greatly inconsistent with the job description in their job posting. This job is NOT light cleaning. You will be expected to clean all the unit doors, mop and sweep the halls of sometimes 3 story buildings with over 1000 units, clean customer washrooms, clean the office, change light bulbs, clean the windows, shovel snow in the winter, spray weeds in the summer and do regular lot pickup.

There are only 2 people per location with no backup if you get sick or want to use vacation time, your vacation time will only get approved if the store has coverage.


Upper management will send daily emails with goals far above what the corporate offices want you too achieve in terms of store goals. If you miss the goals set by upper management you will be told in mass emails sent to all the stores that "the results are disappointing". Getting things fixed at your location, wherever you work, is a challenge since many things will be left unattended until it is completely broken because fixing things are "not in the budget".


You will be expected to get over 10 google reviews per month on behalf of the company no matter where your location is.


On the bight side you have 100% benefits coverage from the day you start. As a first job or a job for someone who does not have a lot of expenses it's not bad. However, I don't recommend it for long term employment. Most staff don't last longer than a
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1.0
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Manager really a full time cleaner
Hired as Manager but really an under paid cleaner. 80% cleaning 20% customer service. Upper management adds more and more tasks to your workload but doesn’t change wage.

This job you have clean the office, washrooms, mop the facility, clean windows and all the storage doors 400-900 weekly, replace 20-100 lightbulbs monthly, landscaping, cut locks, collection calls, and the upper management adds more and more tasks daily to the store lists.

Upper management can only waive fees or change rates. Get yelled at by customers for huge rental changes and can’t do anything about it.


Very little respect for staff. One 30 minute break a day in 8 hour shift. Very high turnover with staff.
Pros
Paid benefits
Cons
Long hours. Upper management.
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1.0
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Worst company to work with
Worst Upper Management with no industry experience. Not much room for advancement. Company promises sun and moon but don't deliver it. Does not invest in employee development or growth. No support from upper management, upper management lack proper training. Good starter job, after high school. or good job for retirees.
Pros
Benefits, Office hours
Cons
Worst upper management, No room for advancement.
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5.0
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Productive work place
SmartStop has been a pleasure to work for this past year, with competitive salary and benefits. Our staff and upper management will always be supportive of personal and work related growth. Regardless of company size, your hard work and efforts are always recognized.
Pros
Benefits
Cons
Long hours
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Overall rating
3.0
Based on 52 reviews
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7
2
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16
Ratings by category
3.3
Work/Life Balance
2.9
Salary/Benefits
2.6
Job Security/Advancement
2.7
Management
3.0
Culture
SmartStop Self Storage Reviews by Location