Poor workplace culture and task management
Commissary Agent I (Former Employee) – Enfield, NS – 1 May 2016
This review is for Sky Cafe, the airline catering service in Canada, not the catering service in the UK. This review specifically refers to the Halifax location.
The Commissary Agent position requires the cleaning and loading of airline trolleys for snacks and drinks on-board flights departing from Halifax on specific carriers. The workplace is cramped and unorganized, with messages about changing requirements from the airlines being hidden on a whiteboard behind an open door.
The employees hate each other, often threatening violence and engaging in screaming matches. Management considers this situation normal, and as they schedule their workers for 60-hour weeks and have a high turnover, this may be true. This company took on another contract despite being unable to manage the contract they had. They pay slightly more than minimum wage.
The building and lot are cramped, and the sewer vents right next to the office door. The company is too small to afford a better building, but chooses to focus on that rather than the problems that they can fix, such as toxic employee relations and understaffing.
Occasional free food, hotel stays in severe snowstorms
Extensive hours, toxic employee culture, low wage, poor communication