SkipTheDishes Employee Reviews for Customer Service Representative

great but definitely not good for a call centre no growth opportunitieswould recommend for PT job in school but not after graduation Leaders are not great

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Official response from SkipTheDishes

27 November 2023

Thank you for taking the time to leave us a review, we appreciate the feedback so we can continue to improve the experience for team members like you. We take career growth opportunities, learning & development and leadership seriously. Since you're a current employee with us, we'd love to learn more so that we can support you. Please reach out to your leader or your HR Business partner for support. If you would prefer to provide anonymous feedback, you are welcome to email us confidentially at jetfeedback@justeattakeaway.com. Thanks again for sharing your feedback.

Great workplace

Customer Service Representative (Current Employee) - Winnipeg, MB - 22 September 2023

Great place to work, support from team members and leads. Great management. The workload is bearable, Learnt patience in this job, the pay is average.

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Official response from SkipTheDishes

27 November 2023

Thank you for leaving us a review! It's great to hear that you are supported by your colleagues and leaders. Thanks for the five-star review, we're very happy you're part of the team!

Would not recommend

Customer Service Representative (Current Employee) - Winnipeg, MB - 14 September 2023

Great if you want an easy casual job but if you are looking to advance your career, this is not the job for that. Their quality assurance is really poor and is a big waste of the company's money.

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Official response from SkipTheDishes

27 November 2023

Thank you for taking the time to leave us a review, we appreciate the feedback so we can continue to improve the experience for team members like you. We take career growth opportunities, learning & development and quality assurance seriously. Since you're a current employee with us, we'd love to learn more so that we can support you. Please reach out to your leader or your HR Business partner for support. If you would prefer to provide anonymous feedback, you are welcome to email us confidentially at jetfeedback@justeattakeaway.com. Thanks again for sharing your feedback.

Relaxed Atmosphere

Customer Service Agent (Former Employee) - Winnipeg, MB - 5 April 2023

Good hours. Busy chatting with at least 3 customers at a time. No parking. Team leads oversee you. No dress code. One half hour lunch. Sometimes on calls. Good staff discount.

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Great Company

Customer Service Representative (Former Employee) - Winnipeg, MB - 27 March 2023

My managers were very supportive and understanding, benefits were solid. You were able to work from home. The downside was the rude customers and the stress to keep your kpis high

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Insights into SkipTheDishes

Based on 487 survey responses

What people like

Energizing work tasks
Clear sense of purpose
Time and location flexibility

Areas for improvement

Support from manager
Fair pay for job
Sense of belonging

Work from home makes you lazy

Customer Service Representative (Former Employee) - Winnipeg, MB - 26 March 2023

Good company to start with if you like it stay otherwise leave. Good starting pay and gradual growth if you meet the KPI. Supportive staff and good incentives

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Boring work from home

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE (Current Employee) - Winnipeg, MB - 16 February 2023

No fun in working for skip the dishes, no professional growth, they have hired lots of people and you won’t find any development in this company. Work is not too distant

Pros

Every month skip credits

Cons

Boring and no professional growth

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Used to be a fun place to work but since has gone downhill

Customer Service Representative (Former Employee) - Winnipeg, MB - 8 December 2022

Once upon a time during in the midst of the pandemic it was a pretty decent place to work. As they provided you with a brand new equipment Chromebook and all. But since then everything I would say has gone downhill as all this company cares about us lining their pockets and stretching their employees paper thin. Please if you apply for a position know of the pressure and stress that automatically comes with it. The stress of monitoring your every moment whilst working and the pressure of "K.P.I's".

Pros

Provides equipment

Cons

Long hours and cuts.

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Company Doesn't Care Anymore

Customer Service Representative (Current Employee) - Winnipeg, MB - 24 October 2022

When I started working at Skip it felt good. It felt like the company cared about actually providing quality customer service. Since COVID that's changed though. Now it feels more about lining the CEO's pockets than actually providing good service to our customers. It's way more stressful now because you don't know when you're going to be yelled at by someone for just doing your job. Don't recommend it unless you are willing to take a lot of abuse you don't deserve.

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Winnipeg

Customer Service Representative (Current Employee) - Winnipeg, MB - 27 July 2022

One of the worst organization that I worked for. The most horrible team is the people or HR team existing over there as they don’t respond any of your request and continuously delayed in responses. They even missed out your wages increments and won’t fix it sooner than 7 months. Favouritism,bad management,micro management you name it, it is there. So if you want to experience the worst and toxic corporate life only then you should work in this company.

Pros

Work from home

Cons

Everything

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Productive and fun place to work

CUSTOMER SERVICE ASSOCIATE (Former Employee) - Winnipeg, MB - 15 July 2022

Skip is always trying to satisfy their customers,thats why its a great company. Management should just watch out for tribal favourism.All together,its s company that values the staff ,

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It’s okay

Customer Service Representative (Former Employee) - Winnipeg, MB - 8 June 2022

It’s very busy due to the nature of the job as you will have a lot of customers chatting in at a time for your assistance, it becomes overwhelming at the beginning but you will get used to it

Pros

work from home

Cons

long hours, busy all the time

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Very bad management

Customer Service (Current Employee) - Winnipeg, MB - 22 May 2022

Easy work but stressful, the management has 0 management skill which is very bad in the team. The team leads only care about their own rate, they do not reply your message and rarely help you with things. They keep push you to go work but not actually do their own job.Hardly get rise if you are not the same last name or the color. Not recommend to the people who want to work in this company for long term.

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Not too bad

Customer Service Representative (Former Employee) - Work from Home - 6 May 2022

Just annoying to deal with some customers but wasn’t very hard work, most interactions are pretty straightforward just copy paste but yes occasionally can be frustrating

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Just do it for experience nothing else

Customer Service Representative (Former Employee) - Edmonton, AB - 20 April 2022

If you really must, just do it for the work experience. I wouldn’t recommend staying more than a year. The amount of tasks for the compensation you get is so unfair. Get your little one year of customer service experience for your resume then get out

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Very fast paced

Customer Service Representative (Current Employee) - Winnipeg, MB - 10 March 2022

Easy to grow in the company but they treat their staffs not nicely. The benefits are okay but l believe they can do better. Management is okay but they can do better also

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They don't Care about you!!

Customer Service Representative (Former Employee) - Winnipeg, MB - 20 January 2022

Because the constant schedule changes its hard to have any work life balance. Managment does not care if you are sick. I was admitted to the hospital and they accused me of faking it in an email that was sent to the supervisors, but they forgot to take me of the forwarded message. They treat their employees like children. Don't waste your time.

Pros

Free Samosas sometimes...

Cons

everything

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Badly run company

Customer Service Representative (Current Employee) - Edmonton - 7 December 2021

Badly run company, they favour their friend, management have not experiences at all and they don’t care about their customers , their courier’s and create a toxic work environment, if you still with them get out now before it get too later.

Pros

No free

Cons

Only management taking all

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Not possitive to work at all

Customer Service Associate (Former Employee) - Winnipeg, MB - 29 April 2020

bad management and dont value employees. bad working environment since no one care on what they are doing at work at all. benefits are not great too.

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If youre in corporate you will like it

CSR - Customer Service Representative (Former Employee) - Winnipeg, MB - 19 March 2020

If not you will be fighting in a sea of unhygienic college kids and lonelyhearted middle-aged folks needing to escape their reality, only to sit in a broken smelly dirty desk and be yelled at all day. It is not much to ask to have basic work conditions like a clean bathroom or proper keyboards and headsets but apparently there it is. and everyone complains about people complaining so its toxic af for people with anxiety, not to mention the cosntant policy changes, the sharky team leads harking you for not taking enough calls and generally feeling like a blob because you get no time to stand up or take a decent break. people run off the floor all the time crying or breaking down. YAY The work is being abused by customers all day in a drab broken packed call center, the pay is so low that trying to use your benefits is actually not feasible and HR doesn't do anything but get defensive when you are concerned for your mental welfare. Good riddance, bring this company down already.

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hectic fast paced

Customer Service Representative (Current Employee) - Winnipeg, MB - 16 February 2020

not a lot of opportunity for advancement, although they preach it. Good people that work there in the pits. many work related free food and group activities if you are not scheduled to work through them.

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