SkipTheDishes Employee Reviews for Customer Service Representative
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Customer Service Representative19 reviews
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Stressful and Challenging
Customer Service Representative (Former Employee) - Winnipeg, MB - 6 February 2020
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The most useful review selected by IndeedTypically, a usual work day is going through accounts and using your gut whether or not a customer deserves a compensation for their wait or cold food due to the high amount of scammers trying to hustle free food. Sometimes you have to make hard decisions that go against your standard morals.
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Not possitive to work at all
Customer Service Associate (Former Employee) - Winnipeg, MB - 29 April 2020
bad management and dont value employees. bad working environment since no one care on what they are doing at work at all.
benefits are not great too.
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If youre in corporate you will like it
CSR - Customer Service Representative (Former Employee) - Winnipeg, MB - 19 March 2020
If not you will be fighting in a sea of unhygienic college kids and lonelyhearted middle-aged folks needing to escape their reality, only to sit in a broken smelly dirty desk and be yelled at all day. It is not much to ask to have basic work conditions like a clean bathroom or proper keyboards and headsets but apparently there it is. and everyone complains about people complaining so its toxic af for people with anxiety, not to mention the cosntant policy changes, the sharky team leads harking you for not taking enough calls and generally feeling like a blob because you get no time to stand up or take a decent break. people run off the floor all the time crying or breaking down. YAY
The work is being abused by customers all day in a drab broken packed call center, the pay is so low that trying to use your benefits is actually not feasible and HR doesn't do anything but get defensive when you are concerned for your mental welfare.
Good riddance, bring this company down already.
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hectic fast paced
Customer Service Representative (Current Employee) - Winnipeg, MB - 16 February 2020
not a lot of opportunity for advancement, although they preach it. Good people that work there in the pits. many work related free food and group activities if you are not scheduled to work through them.
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good for people who want to work from home
customer service and building (Current Employee) - Vernon, BC - 3 December 2019
Work on your own schedule from home and your car. all orders are done through the skip the dishes app you download after going through the hiring process.
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bad
Customer Service Representative (Former Employee) - Winnipeg, MB - 5 November 2019
They're really not considerate with students and hours. They changed my schedule time 4 times when I gave them my availability and when I told them I couldn't work these hours and to help me change them, since I am a full time student they said "we'd look into it" or "sorry it's already in the system." They changed my desire schedule 3-11:30pm to 4pm-1:30am to 5pm-2:30am to 8:30pm-5am to 10:30pm-7am when I told them I had 8am classes every weekday. And there were a lot of power hungry people who would kiss up to managers. They'd tell you to work faster when, there was another individual on their phone with a lot of backed up call/chats. I was once disturbed from my break to end it early to help someone with their calls/chats. Or my break would be pushed back hour because I was told to assist someone with clearing their backed up calls.
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Na
Customer Service Representative (Former Employee) - Winnipeg, MB - 4 November 2019
- Good work culture
- Pay is low compared to other businesses
- Stressful, tedious and have to take many calls
- Not so good management skills
- Free coffee
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Doesn’t care about employees
Customer Service Representative (Former Employee) - Winnipeg, MB - 5 October 2019
Skip is generally okay if you’re in school and you’d like to make side money. However if you’re considering being there long term it’s a no-no. Stuck up team leads and managers forcing you to give your all to a job where you’re not appreciated. It causes a lot of stress and anxiety and the benefits they offer don’t cover for that. There’s also a lot of favouritism and they undervalue staff. Don’t work here!
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Tedious, poor management and too much favouritism
Live support customer service specialist (Former Employee) - Winnipeg, MB - 2 August 2019
This was my worst job experience so ever. They expect so much work from you yet they offer low pay. You can clearly see that some team leads suck up to the management and will only be friendly and helpful towards you until they leave.
Don’t expect an advancement here because you can only grow in the company from knowing someone in a higher position than you. Your hard work won’t be recognized and you’ll just be treated as a disposable. Their problem solving overall with important stakeholders like customers and couriers isn’t effective enough. I’d say this job is good if you’re part time and still in school but as a career I’d never recommend it. Hopefully they can put more work into treating employees and couriers equally and fairly.
Pros
N/a
Cons
Lack of work/life balance, favouritism, boring
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Good Management and Opportunities for growth.
Customer Service Specialist (Current Employee) - Winnipeg, MB - 1 August 2019
Very empathetic with employees as they are with customers. Lots of opportunities for learning and growth. The company is growing fast and people get promoted rapidly. Mostly in winter, the opportunity for working extra is offered, which helps you earn extra cash. Very polite Management.
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Poor Management, boring
CSR - Customer Service Representative (Former Employee) - Winnipeg, MB - 8 July 2019
At first it was great, in training and interviews they said shifts were flexible and we could even create our own schedules. This was great because I was in school. Once the training was over, you're on your own. Management may as well be non-existent. You're micro-managed by your peers that walk around with laptops for *help* but when you actually need them they're talking to their friends/management in a corner. If your schedule is messed up because of their weird, unclear expectations, you're on your own. Good luck dropping that shift. I ended up having to quit because every 2 weeks they scheduled me on a shift I specifically indicated I was unavailable for. Raises are non-existent. They say they give you a review once a month after training. Hadn't received one and I was there over 6 months. After speaking to co-workers about a raise, they said you're lucky if you get 30 cents at the end of a year.
Don't waste your time, they demand perfection but pay for mediocracy. Management needs an overhaul, I should not hear my peers being scolded for things they messed up on in the middle of the call centre. How unprofessional can you be.
If you dare join this company, make friends quickly. Try and make friends with people close to the higher-ups. Their is MAJOR favouritism and they don't even try to hide it. I would see people working in my position wasting their shift away walking around, talking to their friends who walked around *in case you need help* meanwhile, you talk to the person next to you too much and they ask why you're not taking a call. (This happened more -
Pros
Free coffee
Cons
management, micro-management, low morale, high expectations, low pay for job requirements
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It’s an okay job
Customer Agent (Current Employee) - Winnipeg, MB - 22 May 2019
This job was my second job and I thought everything was awesome at first but that ended up going down the drain fast. The hours are weird and there isn’t a whole lot of flexibility, you also aren’t given a whole lot of training. I pretty much went 2 months without a proper lead (she didn’t care too much about me) and some of them are kinda aggressive. The other coworkers seemed to click with me fine and I love them. Although I don’t see myself working here much longer. The customers also seem to be mad aggressive over their order being 10 mins late
Pros
free oatmeal, some coworkers are cool and it’s downtown
Cons
constantly angry customers, leads that either don’t care or are tracking your every move, whack hours
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Unhealthy work environment, rude team leaders, horrible company
Customer Service Representative (Current Employee) - Winnipeg, MB - 29 March 2019
SkipTheDishes holds a bad reputation for treating their employees badly. The training was very poor,sloppy and rushed. You’ll work like a donkey with no appreciation or acknowledgment of your hard work. Most team leaders are no help at all. They move in packs and answer you rudely or with no interest at all in helping you thrive. There is a lot of favouritism. The company itself is very disorganized and there is no proper communication line between stakeholders. It is not the most fillfuling job to do to be honest
Pros
None
Cons
Rude coworkers, No room for growth, tedious job, favoritism
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part time job
Food delivery and customer service (Current Employee) - Mississauga, ON - 8 November 2018
Part time job to earn money to cover any upcoming extra expenses e.g. gas and car maintenance, getting know the city and roads better. There is no flexibility to choose your shifts or even your time to deliver. Skip the dishes system provide you with some shifts and you are free to choose or not
Pros
delivery fees as OK
Cons
driving long distances
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Very Productive
Customer Service (Former Employee) - Winnipeg, MB - 17 October 2018
Skip the dishes is a wonderful place to work at, i really enjoyed the freedom to communicate with the team leaders. The working environment was very entertaining and welcoming to new employees. Overall Skip the dishes is a very great place to work.
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Flexible part-time work
Food Courier & Customer Service (Current Employee) - Ottawa, ON - 29 August 2018
Hours are very flexible based on your schedule
Pick up shifts whenever your schedule allows you to
4-hour shifts make for short work day, with lots of time to focus on other acitivities
Pros
Flexible work schedules
Cons
Income varies day-to-day, never constant
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Skipthedishes
Customer Service (Former Employee) - Winnipeg, MB - 9 August 2018
Great Startup company, however management is inconsistent in style and vision.
Executive management are younger overall and seem to be in over their head with their inexperience. Not willing to listen to feedback from more experienced employees.
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Depends on who your opperations person is
Customer Service Representative (Current Employee) - Hamilton, ON - 18 March 2017
You get what you give, 100% is 100% I made 400 in 4 hrs drive time, u do the math, use the system, it's all there for you, if you don't know your area and you don't know how to drive and you should never have gotten your license then stay away, simple
Pros
Easy
Cons
Traffic
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Tight knit work teams
Customer Service Representative (Former Employee) - Winnipeg, MB - 4 August 2016
Working with a very close team towards the same goal of ensuring our customers had the best experience possible with our service. Situations were handled by ear and by person, with each individual receiving the utmost care we could provide for them if something went wrong in their delivery.
Pros
Strong feeling of commeraderie
Cons
Strenuous busy hours
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