SkipTheDishes Employee Reviews for Customer Service Representative
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Customer Service Representative37 reviews
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Canada37 reviews
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fun place
CSA (Current Employee) - Ontario - 21 September 2023
Indeed featured review
The most useful review selected by Indeedgreat but definitely not good for a call centre no growth opportunities would recommend for PT job in school but not after graduation Leaders are not great
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Official response from SkipTheDishes
27 November 2023Thank you for taking the time to leave us a review, we appreciate the feedback so we can continue to improve the experience for team members like you. We take career growth opportunities, learning & development and leadership seriously. Since you're a current employee with us, we'd love to learn more so that we can support you. Please reach out to your leader or your HR Business partner for support. If you would prefer to provide anonymous feedback, you are welcome to email us confidentially at jetfeedback@justeattakeaway.com. Thanks again for sharing your feedback.
Great workplace
Customer Service Representative (Current Employee) - Winnipeg, MB - 22 September 2023
Great place to work, support from team members and leads. Great management. The workload is bearable, Learnt patience in this job, the pay is average.
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Official response from SkipTheDishes
27 November 2023Thank you for leaving us a review! It's great to hear that you are supported by your colleagues and leaders. Thanks for the five-star review, we're very happy you're part of the team!
Would not recommend
Customer Service Representative (Current Employee) - Winnipeg, MB - 14 September 2023
Great if you want an easy casual job but if you are looking to advance your career, this is not the job for that. Their quality assurance is really poor and is a big waste of the company's money.
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Official response from SkipTheDishes
27 November 2023Thank you for taking the time to leave us a review, we appreciate the feedback so we can continue to improve the experience for team members like you. We take career growth opportunities, learning & development and quality assurance seriously. Since you're a current employee with us, we'd love to learn more so that we can support you. Please reach out to your leader or your HR Business partner for support. If you would prefer to provide anonymous feedback, you are welcome to email us confidentially at jetfeedback@justeattakeaway.com. Thanks again for sharing your feedback.
Relaxed Atmosphere
Customer Service Agent (Former Employee) - Winnipeg, MB - 5 April 2023
Good hours. Busy chatting with at least 3 customers at a time. No parking. Team leads oversee you. No dress code. One half hour lunch. Sometimes on calls. Good staff discount.
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Great Company
Customer Service Representative (Former Employee) - Winnipeg, MB - 27 March 2023
My managers were very supportive and understanding, benefits were solid. You were able to work from home. The downside was the rude customers and the stress to keep your kpis high
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Insights into SkipTheDishes
What people like
- Energizing work tasks
- Clear sense of purpose
- Time and location flexibility
Areas for improvement
- Support from manager
- Fair pay for job
- Sense of belonging
Work from home makes you lazy
Customer Service Representative (Former Employee) - Winnipeg, MB - 26 March 2023
Good company to start with if you like it stay otherwise leave. Good starting pay and gradual growth if you meet the KPI. Supportive staff and good incentives
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Boring work from home
WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE (Current Employee) - Winnipeg, MB - 16 February 2023
No fun in working for skip the dishes, no professional growth, they have hired lots of people and you won’t find any development in this company. Work is not too distant
Pros
Every month skip credits
Cons
Boring and no professional growth
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Used to be a fun place to work but since has gone downhill
Customer Service Representative (Former Employee) - Winnipeg, MB - 8 December 2022
Once upon a time during in the midst of the pandemic it was a pretty decent place to work. As they provided you with a brand new equipment Chromebook and all. But since then everything I would say has gone downhill as all this company cares about us lining their pockets and stretching their employees paper thin. Please if you apply for a position know of the pressure and stress that automatically comes with it. The stress of monitoring your every moment whilst working and the pressure of "K.P.I's".
Pros
Provides equipment
Cons
Long hours and cuts.
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Company Doesn't Care Anymore
Customer Service Representative (Current Employee) - Winnipeg, MB - 24 October 2022
When I started working at Skip it felt good. It felt like the company cared about actually providing quality customer service. Since COVID that's changed though. Now it feels more about lining the CEO's pockets than actually providing good service to our customers. It's way more stressful now because you don't know when you're going to be yelled at by someone for just doing your job. Don't recommend it unless you are willing to take a lot of abuse you don't deserve.
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Winnipeg
Customer Service Representative (Current Employee) - Winnipeg, MB - 27 July 2022
One of the worst organization that I worked for. The most horrible team is the people or HR team existing over there as they don’t respond any of your request and continuously delayed in responses. They even missed out your wages increments and won’t fix it sooner than 7 months. Favouritism,bad management,micro management you name it, it is there. So if you want to experience the worst and toxic corporate life only then you should work in this company.
Pros
Work from home
Cons
Everything
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Productive and fun place to work
CUSTOMER SERVICE ASSOCIATE (Former Employee) - Winnipeg, MB - 15 July 2022
Skip is always trying to satisfy their customers,thats why its a great company. Management should just watch out for tribal favourism.All together,its s company that values the staff ,
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It’s okay
Customer Service Representative (Former Employee) - Winnipeg, MB - 8 June 2022
It’s very busy due to the nature of the job as you will have a lot of customers chatting in at a time for your assistance, it becomes overwhelming at the beginning but you will get used to it
Pros
work from home
Cons
long hours, busy all the time
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Very bad management
Customer Service (Current Employee) - Winnipeg, MB - 22 May 2022
Easy work but stressful, the management has 0 management skill which is very bad in the team. The team leads only care about their own rate, they do not reply your message and rarely help you with things. They keep push you to go work but not actually do their own job.Hardly get rise if you are not the same last name or the color. Not recommend to the people who want to work in this company for long term.
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Not too bad
Customer Service Representative (Former Employee) - Work from Home - 6 May 2022
Just annoying to deal with some customers but wasn’t very hard work, most interactions are pretty straightforward just copy paste but yes occasionally can be frustrating
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Just do it for experience nothing else
Customer Service Representative (Former Employee) - Edmonton, AB - 20 April 2022
If you really must, just do it for the work experience. I wouldn’t recommend staying more than a year. The amount of tasks for the compensation you get is so unfair. Get your little one year of customer service experience for your resume then get out
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Very fast paced
Customer Service Representative (Current Employee) - Winnipeg, MB - 10 March 2022
Easy to grow in the company but they treat their staffs not nicely. The benefits are okay but l believe they can do better. Management is okay but they can do better also
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They don't Care about you!!
Customer Service Representative (Former Employee) - Winnipeg, MB - 20 January 2022
Because the constant schedule changes its hard to have any work life balance. Managment does not care if you are sick. I was admitted to the hospital and they accused me of faking it in an email that was sent to the supervisors, but they forgot to take me of the forwarded message. They treat their employees like children. Don't waste your time.
Pros
Free Samosas sometimes...
Cons
everything
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Badly run company
Customer Service Representative (Current Employee) - Edmonton - 7 December 2021
Badly run company, they favour their friend, management have not experiences at all and they don’t care about their customers , their courier’s and create a toxic work environment, if you still with them get out now before it get too later.
Pros
No free
Cons
Only management taking all
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Not possitive to work at all
Customer Service Associate (Former Employee) - Winnipeg, MB - 29 April 2020
bad management and dont value employees. bad working environment since no one care on what they are doing at work at all.
benefits are not great too.
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If youre in corporate you will like it
CSR - Customer Service Representative (Former Employee) - Winnipeg, MB - 19 March 2020
If not you will be fighting in a sea of unhygienic college kids and lonelyhearted middle-aged folks needing to escape their reality, only to sit in a broken smelly dirty desk and be yelled at all day. It is not much to ask to have basic work conditions like a clean bathroom or proper keyboards and headsets but apparently there it is. and everyone complains about people complaining so its toxic af for people with anxiety, not to mention the cosntant policy changes, the sharky team leads harking you for not taking enough calls and generally feeling like a blob because you get no time to stand up or take a decent break. people run off the floor all the time crying or breaking down. YAY
The work is being abused by customers all day in a drab broken packed call center, the pay is so low that trying to use your benefits is actually not feasible and HR doesn't do anything but get defensive when you are concerned for your mental welfare.
Good riddance, bring this company down already.
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hectic fast paced
Customer Service Representative (Current Employee) - Winnipeg, MB - 16 February 2020
not a lot of opportunity for advancement, although they preach it. Good people that work there in the pits. many work related free food and group activities if you are not scheduled to work through them.
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Customer Service Representative at SkipTheDishes
Estimated salary
$15.25 per hour
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Ask a question about working or interviewing at SkipTheDishes. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.4 out of 5 stars for Work/Life Balance
2.3 out of 5 stars for Salary/Benefits
2.4 out of 5 stars for Job security/advancement
2.5 out of 5 stars for Management
2.7 out of 5 stars for Culture
Questions about SkipTheDishes
- What is the promotion process like at SkipTheDishes?49 people answered
- How often do you get a raise at SkipTheDishes?31 people answered
- What is a typical day like for you at the company?28 people answered
- How long do you have to work at SkipTheDishes before you can go on maternity leave?28 people answered
- Do you have to put up a hundred dollars of your own money to start?28 people answered
- What is covered by the health insurance at SkipTheDishes?20 people answered
- What is SkipTheDishes holiday leave policy? How much holiday leave do you get per year?18 people answered
- What is covered by the life insurance at SkipTheDishes?16 people answered
- What is the work-from-home policy at SkipTheDishes?14 people answered
- Is that skip the dishes requires a SIN Number for joining them13 people answered
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