SkipTheDishes Employee Reviews for Customer Care Specialist
Customer Care Specialist5 reviews
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The job is very stressful and demanding... management needs serious training because every other team lead have their own rules.. my first team lead was awesome but later my team got changed and the new team lead was full of attitude and arrogance. Work is demanding that one cannot look around until break..
Typical day is dealing with people who'll have missing items, wrong items, not have a delivery yet or hasn't been delivered at all.You'll have to deal with someone who is either pleasant, rude, angry/frustrated, or just done with everything.The position pretty much comes with limited support where you have to contact support side and see what happened to the food, the courier, or the resturant if it hasn't left. Most of the time the customer is annoyed cause at the end of the chat, you are 99% likely to just refund the customer and they'll not get the food that's missing or the order hasn't arrived. You do assist them with adding or removing items which means calling to take payments.Mentally speaking, it's best to leave it at home cause the policies won't change to assist the customer more but depending on the person they'll either sink or swim in this job cause, as a callcenter, it's mentally draining. Your KPI/stats matter more than anything.The people are great when you know people and the pay is amazing but the culture sucks.
I am still working at SkipTheDishes as a customer care specialist in the customer care department. Actually I was hired on March 09, 2020, on a contract base, the contract is for 3 months. I have learned many things at this time. The environment at SkipTheDishes is fast-paced and respectful. Every team member, floor pro, and team lead treat each other and customers, restaurant partners, and couriers with full respect. I got more self-confidence through this working time.
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