A stressful call centre with terrible management
It is just a call centre job that requires you chatting with customers and calling the really angry ones. They management are people with 0 experience and they sit there with their laptops and monitor you while they chat with their friends, as soon as you're not online chatting they will approach you and reprimand you for not working, then go back to having conversations. There never seemed to be enough employees to keep up with the demand, you would be serving 4 angry customer chats and they managers will approach you to do up to 6 because volumes and wait times were very high. Super long shifts staring at screens, resulted in intense eye-strain. Also they give you only one 30 minute break and expect you to be fully working the other 7 1/2, so much that they time your bathroom breaks.
free coffee, cool hangout spaces, random parties
Mangement was awful, angry customers, they treat you like you're replaceable, no accountability regarding management