I worked at Sitel for 3 months and 1 day. After 3 months of training I did my first shift on the floor and quickly learned that we had not been taught proper procedures. Due to limited floor staff customers would become agitated and floor staff would get mad at employees for being unable to tend to client needs efficiently.
You are required to push sales, obviously, however I don't believe that situations where customers have passed away are an appropriate time to ask if said family member would like to take over the account because of an excellent grandfathered package. This happened on my first day and I was sat down right after my call ended to discuss how I could have approached the situation to make the sale. I quit walking in on my second day. This job is stressful and chaotic. It is not for everyone.
I was also informed, after taking a sick day, that my absence cost the company money as they had to call in extra staff.... Made absolutely no sense as the staff would have been paid the same amount as myself...
3 months of paid training (depending on client)
Literally every thing else.