Overall unpleasant experience
Customer Service Representative (Former Employee) – Saint John, NB – 15 May 2018
I really do hate to do something like this, but in my personal experience, Sitel, is not by any means a place I would recommend to anyone. The training for one, doesn't always match up to what is going on the floor, for two, the management isn't always quite up to par with what they should know, and it is, in a sense, one large game of who you know and who you blow. If one of the coaches doesn't like you, and you end up on their team, there is no way for you to advance, unless you get off their team, or, swap campaigns. HR overall isn't much help or of use either, as they do take quite some time to get things sorted out. If you're just in need of a quick pay check, go for the training, otherwise, not worth working for.