over all great summer job for students
Customer Service Phone Representative (Former Employee) – St. Catharines, ON – 4 March 2019
Overall a great place to work. I'm a student and worked there for the summer and received full time hours with 40+ a week, earning $15 an hour. 10 sick days allowed no penalty and benefits offered after 3 months full time employment. They offer either an 8 hour shift 5 times a week or a 10 hour shift 4 times a week. Wouldn't recommend as a long term job due to the repetitiveness involved that can easily mentally drain the staff due to sitting down in front of a computer screen for the whole duration of your shift. Management often set unrealistic expectations of phone representatives. An example is their rule of keeping customers on hold for only one minute at a time, which is reasonable except for the fact that the support team they have walking around to help you with calls usually takes about 3-4 minutes to get to you, resulting in the agent having to put the customer on an off hold several times during a call before getting a resolution, often leaving a customer irritated. Calls get monitored and scored, often were very harsh on grading calls.
good hours, high salary, benefits, generally easy and adaptable
repetitive, no much room for growth, unrealistic expectations