Sitel Group
Happiness score is 49 out of 100
3.4 out of 5 stars.
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Sitel Group Careers and Employment

Work happiness

Scores based on about 51 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they often learn something at work?

About the company

  • CEO
    Laurent Uberti
    approve of Laurent Uberti's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    $1bn to $5bn (CAD)
  • Industry
  • Link
    Sitel Group website
Learn more


Browse jobs by category

Customer Service

171 jobs


Salary estimated from 645 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 13K reviews and is evolving.



on 21 April 2022
The work is steady, management is always accommodating.
The work is steady, management is always accommodating. The employees generally enjoy one another. The call volume can be overwhelming at times. Support is available when needed. The benefits and perks are enjoyable.
Customer Service Representative in Duration
on 13 May 2022
Pathetic people
Extreme pressure and more then 100 calls a day sometime so pressure of getting good calls to good sentiment so I ll never prefer anyone to have pressured life in call centre job
Customer Service Agent in Work from Home
on 2 May 2022
Help is virtually non existent due to working from home. Systems don't work properly half the time and are slow otherwise. Stressful and unfulfilling work, but if you enjoy talking on the phone over in person conversation, you may enjoy it.
Customer Service Representative in St. Catharines, ON
on 27 April 2022
You are treated as a number and there is no sense of purpose when taking calls all day. If you are looking for a job that has meaning, I suggest you look elsewhere.
Customer Service Representative in Toronto, ON
on 19 April 2022
no good not a good company to workat bad energy worst management lack of support
not a good company to work at bad energy worst management lack of support lack of communication and leadership no good training lack of support in workplace

What would you say about your employer?

Help fellow job seekers by sharing your unique experience.

Questions and answers

People have asked 49 questions about working at Sitel Group. See the answers, explore popular topics, and discover unique insights from Sitel Group employees.

See questions about:

  • Interviews
  • Working Culture
  • Working Hours
  • Benefits
  • Work from Home
  • Working Environment
  • CEO
  • Dress Code
  • Hiring Process
  • Job Opportunities
  • Office Locations
  • Part Time Jobs
  • Background Check
  • Company Future
  • Promotion

Interview insights

Insights from 296 Indeed users who have interviewed with Sitel Group within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

They wanted to know about passed work experience, computer skills, technical awareness among other general interview questions.

Shared on 20 July 2019

Acted out a phone scenario of a customer needing assistance.

Shared on 6 November 2018

What can you offer on the table? My answer is my passion and my attitude that I will never stop until I get my goals and still push my self to exceed this goal.

Shared on 24 October 2018

Common questions about Sitel Group

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