Shopify
Shopify Employee Reviews
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Great place to work -- one of the best in Toronto
Front End Developer (Current Employee) – Toronto, ON – 30 December 2018
In my opinion, this is in the top 5 companies to work for as a software developer in Toronto or Ottawa. The pay is great, the people are smart, and you can really see the impact that you make. Salaries aren't the absolute top though, especially if you compare to the Bay Area companies but that's fine. The culture is pretty comparable those companies, as per my previous experience working in that area. With that said, salaries and total comp is still amazing for Toronto.
Tech company dealing with growing pains but showing great potential.
Human Resources Assistant (Former Employee) – Toronto, ON – 9 January 2019
The workplace culture is very tech-oriented and it is expected that you will hit the ground running and be resourceful very quickly. You often hear internally that "Shopify is a hard company to work for", and they want you to move fast, but fast often creates problems of its own.
Many programs and systems have been quickly implemented without understanding the underlying rules/procedures required, and then significant amounts of time are needed after the fact to correct the errors/issues that arise because of this.
A light breakfast and full lunch are provided daily, however this offering becomes a taxable benefit to the employee.
Shopify provides a generous total rewards program, however no pension plan is offered to employees. Instead, you receive an annual 'flex credit' of $5,000, which you can allocate all or a portion of, to an RRSP. This 'flex credit' is in addition to the base benefits plan.
Cash compensation is either at market, or slightly higher, due to the competitiveness in this industry.
The people are nice to work with and there is a strong teamwork environment. That is one of the redeeming factors you will experience while working at Shopify.
Many programs and systems have been quickly implemented without understanding the underlying rules/procedures required, and then significant amounts of time are needed after the fact to correct the errors/issues that arise because of this.
A light breakfast and full lunch are provided daily, however this offering becomes a taxable benefit to the employee.
Shopify provides a generous total rewards program, however no pension plan is offered to employees. Instead, you receive an annual 'flex credit' of $5,000, which you can allocate all or a portion of, to an RRSP. This 'flex credit' is in addition to the base benefits plan.
Cash compensation is either at market, or slightly higher, due to the competitiveness in this industry.
The people are nice to work with and there is a strong teamwork environment. That is one of the redeeming factors you will experience while working at Shopify.
Pros
Can work from home whenever needed to.
Cons
High expectations to get up to speed very quickly.
Great startup type of company
Merchant Growth Specialist (Current Employee) – Toronto, ON – 19 December 2018
- Beautiful office spaces, catered lunch daily, snacks, etc.
- Amazing benefits, excellent compensation as well (base and commission are high)
- Full autonomy, huge focus on personal/professional development
- High Growth company; exciting to be a part of, constantly changing and evolving (very agile)
- Amazing benefits, excellent compensation as well (base and commission are high)
- Full autonomy, huge focus on personal/professional development
- High Growth company; exciting to be a part of, constantly changing and evolving (very agile)
Not what it seems.
Customer Success Guru (Former Employee) – Ontario – 27 November 2018
Upon being hired the job may seem glamorous or even magical, however this feeling quickly fades. You soon realize that the training is insufficient and poorly structured which leads to shock and disarray in the field. The pace is incredibly fast, yet during training they never do anything to prepare you for that, instead everything is taken extremely slowly, and as soon as you're done they toss you right into the fire.
You'll often be told that "your opinion matters" or that "we're always willing to accommodate for you" but none of this is true. Your opinion will be struck down or contradicted, and whatever accommodations you may need will be met with criticism and rejection. If you can't do things exactly their way, they'll simply threaten to fire you. The expectations of your role are inconsistent and constantly changing, as are the company values.
The money and the benefits will push you to work hard and meet the expectations, however the isolation of the guru role will lead the social person to feeling lonely and depressed. I would not recommend this job unless you're sick of in-person socialization and extremely well versed in multi-tasking.
You'll often be told that "your opinion matters" or that "we're always willing to accommodate for you" but none of this is true. Your opinion will be struck down or contradicted, and whatever accommodations you may need will be met with criticism and rejection. If you can't do things exactly their way, they'll simply threaten to fire you. The expectations of your role are inconsistent and constantly changing, as are the company values.
The money and the benefits will push you to work hard and meet the expectations, however the isolation of the guru role will lead the social person to feeling lonely and depressed. I would not recommend this job unless you're sick of in-person socialization and extremely well versed in multi-tasking.
Pros
Good benefits, spending account
Cons
Expected to work overtime with no extra pay, poor and arrogant management, fake positivity and unkept promises from higher-up
Speak highly of diversity but no visible minorities in management positions.
Guru (Former Employee) – Ottawa, ON – 21 August 2018
If you don't get along with your manager.... best of luck.
Pros : Benefits, working from home, colleagues, other perks,
Cons: Final warnings given out for anything, no diversity in management, under paid.
Overall though, great place to work with the right manager.
Pros : Benefits, working from home, colleagues, other perks,
Cons: Final warnings given out for anything, no diversity in management, under paid.
Overall though, great place to work with the right manager.
Great place to work
Customer Support Guru (Former Employee) – whistler, Canada – 25 July 2018
I regret quitting but they would not accept my time off request to fly back to Australia to see my family. I would work for them again though! :D :D :D
Pros
Work from home
Cons
mentally draining days as a support guru
Shopify - ecommerce company
Customer Service Guru (Current Employee) – Waterloo, ON – 31 May 2018
Company with good culture that promotes work life balance.
High expectations for Gurus to hit targets.
Bi-weekly reviews for Guru
Benefits kick in on day one.
High expectations for Gurus to hit targets.
Bi-weekly reviews for Guru
Benefits kick in on day one.
Pros
work/life banalce
Cons
targest are extreamly hight and you can get "final" warnings at any time
Just another call centre
Technical Support (Guru) (Current Employee) – Ottawa, ON – 28 May 2018
When I first started Shopify, I was astonished by the way they treated their employees. You were considered an individual and were valued as an employee. The workplace culture was inviting and fostered group collaboration.
Over the years I've noticed that the company started to focus more on earnings cutting many perks for its employees. It's not a terrible place to work, but expect less and fewer benefits to its employees over time.
Over the years I've noticed that the company started to focus more on earnings cutting many perks for its employees. It's not a terrible place to work, but expect less and fewer benefits to its employees over time.
Pros
Inclusive, friendly environment, still has some perks
Cons
Money and profit focused, less and less perks overtime, more work for the same pay
Fantastic Employer
Customer Success Guru (Current Employee) – Remote – 9 February 2018
There are not enough great words to describe Shopify as an employer. It's a fantastic place to work!
Great people, great benefits, they care about who they hire and want you to succeed. I could go on all day.
Great people, great benefits, they care about who they hire and want you to succeed. I could go on all day.
Overall a good place to work. Management somewhat inexperience.
Developer Intern (Former Employee) – Ottawa, ON – 5 January 2018
- A place where you can learn a ton, people always willing to help and teach.
- Management tends to be young and inexperience.
- The performance review process is somewhat disorganized.
- Management tends to be young and inexperience.
- The performance review process is somewhat disorganized.
Pros
cheap lunches (taxable benefit)
Cons
Inexperienced management
Amazing
SALESFORCE ADMINISTRATOR (Current Employee) – Ottawa, ON – 19 December 2017
Shopify is nothing short of amazing. From the ground up or top down you're met with a fun and challenging environment that is sure to fulfill you both professionally and personally.
Pros
amazing catering, team work, networks, trust
Cons
extremely fast paced
Predatory Company with fraudulent work culture
Customer Support Guru (Former Employee) – Guelph, ON – 24 November 2017
Morally bankrupt company that has no care or support for it's employees.
Main business model is selling a predatory get rich quick scheme to unsuspecting people of low technical proficiency.
Main business model is selling a predatory get rich quick scheme to unsuspecting people of low technical proficiency.
Excellent work environment with room for growth
Squad Lead (Former Employee) – Remote – 19 July 2017
Shopify has a work culture that promotes intuitive and creative thinking, a strong work ethic and an ability to be a team player.
Being a guru isn't an easy job but it is a good one and there's so much support for you in that role.
Being a squad lead gives a kind of autonomy while still being supported by a structure that has confidence in your decisions and helps you feel confident in those decisions too.
Shopify struggles with work life balance - while it promotes it 100% people who succed in Shopify are often the type to sacrifice that balance for work and thus an unspoken expectation has arisen that Shopify must come first above all other things.
Being a guru isn't an easy job but it is a good one and there's so much support for you in that role.
Being a squad lead gives a kind of autonomy while still being supported by a structure that has confidence in your decisions and helps you feel confident in those decisions too.
Shopify struggles with work life balance - while it promotes it 100% people who succed in Shopify are often the type to sacrifice that balance for work and thus an unspoken expectation has arisen that Shopify must come first above all other things.
Overall a good company to work for
Customer Success Guru - Remote (Former Employee) – Victoria, BC – 21 February 2017
-Great pay and benefits
-High quotas, working from home can be isolating
-Interacting with three different merchants on chat can be quite challenging even for seasoned gurus
-High quotas, working from home can be isolating
-Interacting with three different merchants on chat can be quite challenging even for seasoned gurus
Pros
Great pay and benefits
Cons
High quotas, working from home can be isolating
Good place to work at
Software Developer (Former Employee) – Ottawa, ON – 31 January 2017
It was a good place to work at. There aren't really any major expectations to work excessive hours, however people who do are often the ones who get rewarded the most.
Work life balance is strongly encouraged, but failure have that isn't necessarily frowned upon.
It's probably the best software employer in Canada.
Work life balance is strongly encouraged, but failure have that isn't necessarily frowned upon.
It's probably the best software employer in Canada.
Pros
Diverse Teams, Travel Opportunities, Growth Opportunities
Cons
Lots of meetings/time sinks, visual distractions are common
