Shopify Employee Reviews

They do just about everything right. Amazing culture, amazing people. But, it's not for the faint of heart. They ship fast and expect the best, including being leaders in the tech industry.

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Amazing people, poor management,

Learning and Development Specialist (Former Employee) - Remote - 30 November 2023

I worked for Shopify for 7 years. During that time, I met some incredible people and grew a lot professionally. Benefits were fantastic and work life balance was perfect.A lot changed in the last two years. Upper management became less focused on building a great product and more concerned about how much money was coming in and what the stock is worth.Culture suffered and became pretty cut throat, culminating in major layoffs.I still believe they can turn it around and get back on the list of great places to work, but it would mean admitting to more than a few big mistakes and maybe even apologizing to a few thousand people who helped them grow and get where they currently are.

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Learned so much

Support Advisor (Former Employee) - Montréal, QC - 20 November 2023

I learned so much working at Shopify as many say it is like going back to University. Now I have a Shopify Degree! I did find the work load a lot and being a remote position it was difficult to create close bonds with other employees but it was a very good experience that I do not regret at all. Benefits are very good.

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Not the cool place it once was. Compensation is terrible.

RETAIL SUPPORT SPECIALIST (Current Employee) - Remote - 15 November 2023

What is the best part of working at the company?it's a job. nothing special. Not what is used to beWhat is the most stressful part about working at the company?micro management if you work in any support roles. every minute of your day is watched (literally)What is the work environment and culture like at the company?very top heavy and leadership not in touch with front line staff

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Many organizational and role changes

Solutions Engineer (Former Employee) - Remote - 17 October 2023

Worked with a lot of great people but there were many organizational changes lead to understaffed teams and role changes. Once the organization steady's I would recommend working there

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Insights into Shopify

Based on 72 survey responses

What people like

Supportive environment
Ability to learn new things
Time and location flexibility

Areas for improvement

Sense of belonging
Trust in colleagues
Overall satisfaction

Low pay, high expectations

Junior Support Advisor (Current Employee) - Vancouver, BC - 13 October 2023

JSA program provides “entry” to the industry but translates to doing the job of a permanent employee (support advisor) while basically making minimum wage. Great talent drops like flies due to the unreasonable expectations. Eliminate 3 concurrent chats and you’ll see a major improvement in merchant experience, turnover rates and employee wellness. The latter does not matter because in Support, you are barely considered a real human who deserves a livable wage. We are simply numbers churning out results often hoping for upward movement one day. Team Leads are often great, though and likely deal with similar top-down challenges. On a positive note, the training and resources are extensive. You will come out of this company feeling relieved but also armed with skills to take you onto your next role.

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stressful and overwhelming

Support Advisor (Former Employee) - Remote - 29 September 2023

there are many amazing perks to the job. when i started in 2019, starting pay was 39k. 10k~ bonus and benefits within the first year including stocks. great in depth training. fun environment via slack. overload of calls, 3 live chats at a time, and emails throughout the day in between with little to no breaks (one 30 min lunch). it became a call center with sparkles on it.

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Poor pay, high stress

Technical Support Advisor (Former Employee) - Ottawa, ON - 17 September 2023

Worked there for a year as a support advisor. Worked customer service my entire life - never had a job that ground you down like this before; 3 simultaneous chats, back-to-back phone calls for 8 hours straight with maybe a couple of breaks here and there.

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Lots of learning and focus on employee development.

Support Advisor (Former Employee) - Calgary, AB - 30 August 2023

The training period is short and as it is a growing company you will be learning something new every single day. Employees are good and sometimes management is a little cynical.

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A great place to learn the craft intensely, and learn skills or expand your knowledge base with hands on work

Multi-lingual Technical Support Specialist (Former Employee) - Vancouver, BC - 28 August 2023

A typical workday is extremely packed and the work is non-stop. The learning opportunities are endless and one can actually learn on the job and be as creative as one can, although there is not much space to grow in the role or in the company. The management is extremely shoddy and there is no job safety at all. Workplace culture depends largely on the team lead and teammates and is a matter of luck. Like any other company there are extremely nice people and extremely bad people here, and if one gets a bad team or lead, then even the most enjoyable part of the work would seem like a burden.

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Depends where you land and who you work with

Talent Acquisition Specialist (Current Employee) - Canada - 22 August 2023

can be great, can suck. Depends where you land. They give you a lot of autonomy but there lacks direction with sr leaders. a lot of sr leaders don't have the experience needed for their job level.

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Can fire you for no reason and make up a reason in the end

Junior support advisor (Current Employee) - Toronto, ON - 16 August 2023

Their woke culture is the main reason for them to promote people, if you are a progressive person like me just don't care, never join, salary starting at 17$ is trash anyway isn't worth it, you will not grow, I have done the most tickets, still didn't receive a contract extension after my first one because of highlighting another team rudeness to me in a slack conversation

Pros

Cons

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Great culture and perks, buy anxiety driven job

Support Advisor (Former Employee) - Toronto, ON - 3 August 2023

You will be responding to three chats at the same time. Three different people, three different accounts and three different questions. You will have lots of tabs open and trying not to get lost! You have to respond within two minutes of each question. No one liked chats as far as I know. Some of us starting taking anxiety pills to deal with the stressful chat sessions. Phone and email was fine and chill. Expect back to back phone calls though. Pay is good, there are lots of great perks.

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Great mission deserves better leadership

Content Specialist (Former Employee) - Remote - 30 July 2023

The company's stated mission to make commerce better for everyone is admirable and did a lot to inspire the majority of employees.Middle management bloat and poor direction from senior leadership lead to lack of direction, feeling like you're moving fast but not going anywhere, and gaslighting.

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Solid company, changed a lot over the years

Operations Specialist (Former Employee) - Vancouver, BC - 29 July 2023

They treat their people well, over the 8 years a lot changed but overall they treat their people fairly. Business is changing with AI, it happens. I'd do it all over again if I had the chance.

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Garbage.

Account Security & Customer Service (Former Employee) - Remote - 27 July 2023

They dont care about you. You are a number and replaceable by AI or TASKUS. AVOID SHOPIFY AT ALL COST. All they care about is money. They do not care about their merchants or employees. (Junior to Senior level)

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Great company and fast paced environment

Customer Success Manager (Former Employee) - Toronto, ON - 23 July 2023

Great environment to learn and grow your skills fast. Start-up mentality with frequent changes to how things are done. Management makes frequent changes on trial and error

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Run by heartless tyrants

Analyst (Former Employee) - Remote - 22 July 2023

Shopify, like most tech companies, will do everything it can to make as much profit possible and ensure none of it goes back to its workers, who make the company profitable in the first place. What's more, when leadership is presented with solid research on why they shouldn't make certain business decisions, they'll do it anyways and waste billions of dollars. It's fine, because at the end of the day they face no consequences and can just fire 2,500 employees who did not make those business decisions.

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Great culture and great coworkers but poor upper management

Team Lead (Former Employee) - Ottawa, ON - 12 July 2023

It's all flash and no bang. Nothing unique is good and nothing good is unique.Benefits are excellent.It's all about the devs and the folk producing the "next cool thing." Very little focus on training support to help the merchants with those "next cool things."They don't know how to manage their support department. They think general layoffs is a good response.

Pros

Coworkers, benefits... it all looks great to start.

Cons

Poor upper management, no career movement/possibilities

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Peter Principle at its finest

Support Advisor (Former Employee) - Vancouver, BC - 11 July 2023

Shopify grew so quickly and appointed existing employees into positions they were not qualified for. I worked for Shopify to gain experience in website e-commerce design and having much experience in running businesses it was painful for me to work for someone that wouldn’t last a day if they worked for me. It made the experience miserable. It’s too bad. They just grew too big too fast. If you are willing to win the affection of your incompetent lead you will do well. Otherwise you’re hooped regardless how qualified and capable you are.

Pros

Work from home and they supply all the necessary equipment

Cons

Very low pay and organization living example of Peter Principle in a fast growing business

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Sick Culture and Bad Leadership

Data Developer (Former Employee) - Ontario - 5 July 2023

This company is undergoing serious restructured not only the physical org but also their core values. It loses its soul. It optimizes for short term gains because it doesn't have a vision. The owner loses the confidence after making costly wrong decisions.