Stressful. You'll be helping up to three customers at a time using a poorly maintained database that often feeds you outdated information. Take the time to actually dig into a problem and workshop a solution with the customer, and you'll likely be scolded for working "too slow". Veiled threats of losing your job aren't unheard of.
The people in your squad will likely be a strong, smart, supportive bunch. Adaptable, hard working and genuine. Management has a few good apples, but the rest of the barrel is rotten.
The squad atmosphere is incredibly supportive. There are lots of great people working on the frontlines, and they do a good job of looking out for each other.
Unfortunately, this isn't enough to make up for unsupportive management and impractical expectations so far as workflow is concerned. Even a month of training can prove inadequate so far as ramping people up to the breakneck pace you're expected to work at. If you're having trouble adjusting, your ability to do so will largely depend on if your manager. Some are genuinely very supportive, and will accommodate you in order to help you grow. Others only care about how their numbers look, and they will throw you under the bus without a second thought.
Cult like / be prepared to have the whole shopify brand shoved down your throat and expected to answer personal questions about yourself (non work related).
They actually get you to take the Meyers Briggs personality test. Mental.
Easy going but lacks integrity.