Skip the interview and look for another job literally anywhere else. This place is a nightmare.
Stressful. You'll be helping up to three customers at a time using a poorly maintained database that often feeds you outdated information. Take the time to actually dig into a problem and workshop a solution with the customer, and you'll likely be scolded for working "too slow". Veiled threats of losing your job aren't unheard of.
The people in your squad will likely be a strong, smart, supportive bunch. Adaptable, hard working and genuine. Management has a few good apples, but the rest of the barrel is rotten.
Insincere and unsustainable. Management talks a big game about employee health and wellbeing, but they only care about quotas.
Burnout leads a lot of people to take extended stress leave, or just plain quit. Turnover rate is through the roof, but don't expect to hear anything about that when you're interviewing.
How long does it take to get hired from start to finish at Shopify? What are the steps along the way?
About 2-4 months depending on the role, with 4-5 interviews along the way as well.
Having to handle three chats at a time, most of them involving vastly different issues. Any brainpower that you're not devoting to searching up the answers goes towards making sure you're putting the right info in the right chat. When you tell two the three folks you're helping that you "just need a few minutes to understand the answers", what you really mean is "I need a few minutes to answer the other person's question, and it's gonna be at least 10 before I figure your issue out." And, if you can't solve these chats in 15 minutes each, expect your manager to imply that you're not going to last long here while pretending that they're trying to help you grow.
Have the average length of someone's career at shopify? Is there a high turnover rate?
In Guruland, definitely. Insufficient training, unrealistic expectations, and inefficient internal resources make it an incredibly stressful job. Not uncommon to see people quit, be fired, or take extended leaves of absence within the first few months of work.
If you can grind through and advance, a number of career opportunities with better job security are available.
You get 15 personal days per year you can take in 15 minute increments. You can take additional time without pay as needed.