Excellent company to work for :)
My time at Shopify was incredible. It is a LOT of work and I'd reccomend having at least a solid call center / sales job prior, but you get what you give! Pay is good to start (imo it should be at least 5K more based on my own experience and where I live), the health benefits and perks are verrrry nice, and the culture is wonderful. There are weekly company wide meetings, where all are encouraged to participate and a real sense of community (the guru role was always remote) even during the pandemic. Career advancement and planning is discussed almost immediately after training, and this can, at times be daunting (the learning curve at the beggining can be both steep and overwhelming lol), but is ultimately there for your own good with a lil bit of perseverence. After a few months you really start to develop an entrepreneurial mindset and the merchants you speak with are nothing short of geniuses. It can be extremely inspiring as well.So if you're into hard work, ecommerce, troubleshooting, marketing, tech, becoming an entrepreneur in a fast paced environment, and have the tenacity and will to go far, the company will totally support you.
Support Specialist in Remote
Great benefits, advancement opportunities, respectful peers
If you read other reviews, you'll know that Shopify gives great benefits!If you read the negative reviews, you'll see comments about how there is "no room for advancements" or "you have to drink the kool aid to advance". I have to respectfully disagree with these comments, as I (and a few others that I know) did not experience this.To be completely honest, yes, advancing is tough, due to the high number of competition (as you can see, A LOT of people are trying to advance), BUT if you are proving you're good at what you currently do, and you have the right motivation/intention, advancing is very much possible. I have advanced twice during my time at Shopify, and let me tell you, I have ZERO connection or know anyone that are in the higher ups, let alone drink the "kool aid".
Support advisor in Remote
Stress and unfair expectations.
I worked as a support advisor at shopify and I do NOT recommend this role due to unrealistic expectations from management with very little support. The activities may seem straightforward but often times you'll find yourself indulged in complex tasks way above the pay grade. One of the main duties is to work with 3 simultaneous chats at once and they expect you to do this to a T. Unless your a bot and can type 1000wpm then you will not be able succeed in this role. The expectation is to provide above and beyond service to the customer while being extremely swift. These 2 things don't go hand in hand. Imagine working in a restaurant or physical retail location and be expected to help 3 customers with separate needs at once. If you don't do well you are unfortunately reprimanded for it and further pushed down the gutter in regards to the performance evaluation spectrum. Management is very reluctant on helping you out and prefers to throw in the fire.
Plus Support Advisor in Victoria, BC
Another demanding tech company with little room for growth.
Any entry-level customer service role within Shopify is mentally and emotionally challenging. You work straight through each 8-hour shift without much more than a 30-minute break. To be successful in the role, you will need excellent social skills to navigate many difficult conversations (either due to technical issues or your own personal lack of knowledge on a given subject). The role also requires an equal amount of technical know-how, as your support covers (but is not limited to): shipping, taxes, inventory, fulfillment, reporting/analytics, third-party apps, Facebook advertising, Google shopping, products, marketing, payment gateways, point of sale and the list goes on. (Just have a quick look at their Help Center.) Never expect to become an expert within your role, because things constantly change. Shopify does its best to keep you in the loop of these changes, but there simply is no way to keep up with it all unless you study outside the regular working hours. Ultimately, your biggest learning experiences come from the interactions you've completely bombed, because you'll make sure never to slip up like that again.The people you speak to over the phone are generally nice people, but when things go wrong for the customer, conversations escalate quickly. When a person's site goes down and they are losing thousands of dollars by the hour, you'll be the person they are contacting. And when you aren't doing phone calls, you are doing three live-chats simultaneously. It is very difficult to juggle 3 chats with varying topics at once, even after several years of working there.If you are expecting to find a fun work culture at Shopify, forget about it. There is barely time in the day to talk with your peers and the majority of the time you will feel very isolated and on your own. Shopify boasts an excellent work culture, but unless you work in one of their multi-million dollar offices, the culture they speak of is non-existent.I started in general customer support and after 3 years was able to move into a Shopify Plus (enterprise level) customer support position at no additional pay. I did a lot of extra work to try and move up in the company, and was unable to after 4 years of giving it my all. I went as far as taking online courses but ultimately there is always someone better than you applying for the same role, because every role is remote and anyone can apply. Unless you have 5+ years direct experience in a related field, you can not move out of support roles. I grew extremely tired of the support role I was in, and when management began to recognize it I opened up to them about my burnout, only to be let go without cause and given severance. It was a very cold way to be let go after so many years there, but I guess people in tech are expendable.I worked at Shopify for 4 years, which is far longer than any other job I've had, so that says something. I enjoyed many days of my job as I liked the freedom of remote work and the daily challenges I had to overcome. If you get bored of jobs like me because of the menial repetitious tasks, a job like Shopify will keep your interest. You will need an equal amount of social prowess and technical know-how to survive, and it is difficult to become emotionally invested in the company without being let down time and time again.The benefits, perks and pay were decent for an entry-level job, which is probably why I stayed there as long as I did. (I refer to it as the "golden handcuffs"). But boy am I relieved to be out of there.
Customer Success Guru in Calgary, AB
Excellent Company but *some* front line management issues
your day is divided into 3 main categories:emails, phone support & chat support.chat support can be stressful as you handle multiple chat at onceinclusive & team building is always a priorityquality & ability of your immediate manager can vary greatly. They seem to have a great deal of autonomy in how they handle their team which is good if they are a good manager but horrible if they are lacking.HR personnel are also luck of the draw as some are very much HR for the company not the employee while others have employee's best interest in mind.A pro is the company is growing fast and always evolving and looking to do better both for staff and customers alike.Overall the company was excellent but your experience working here will likely end up being related to your direct manager and/or other support staff.