Unreliable regioal managers
Supervisor (Former Employee) – North York, ON – 26 April 2019
the regional managers at Shield Security are more talk than action and often likes to sweet talk, kiss up or make empty promises. They claimed to be checking up in our building on occasion in the middle of the night, which was hard to believe as their head office is located in Richmond Hill and their apparent visits did little to nothing. By the time they decide to respond to our request and assist us, our problems would become so widespread that even dispatch wasn't able to do anything, which in turn they gave up on my building and offered the client a notice-free contract cancellation as a sign of goodwill, but that didn't help for the damaged and embarrassment they caused as the board, the property managers and residents were way to frustrated and annoyed by their unprofessional service for so long.