It's basically customer service
Triage Staff (Current Employee) – Oakville, ON – 11 August 2018
You have to be super social and ready to hear a lot of issues from some frustrated/worried students. It can be stressful, but it's rewarding. You just need to efficiently answer questions and book appointments with students' Records Specialists. There's a lot of information about deadlines, payments, grades, and dates you need to know. It's also important to realize when you don't know the answer and quickly find someone who does. It's a customer service job, so since you're the first face students see, you've got to know a lot and be accurate.
staff is great, unionized, not expected to work over time
contract, pay isn't much more than minimum wage