Sheraton Employee Reviews

Worked for 4 yrs..very physically and mentally demanding. Teamwork was lacking...there were days when we would stay past shift end to complete tasks because unlike other hotels co-workers didn't want to work together.

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No training

Front Desk Agent (Former Employee) - Nisku, AB - 19 November 2023

There's no training here. Was made to feel dumb for asking questions. Even quests mentioned the high turn over rated. Very rude guests. General manager would get mad often in front of guests about a box being beside the counter, for example

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Insights into Sheraton

Based on 187 survey responses

What people like

Clear sense of purpose
Feeling of personal appreciation
Ability to meet personal goals

Toxic and political working environment

Club Lounge Attendant (Former Employee) - Toronto, ON - 16 November 2023

Toxic and political working environment.Flatters. People passing along their work to others. Favorism by managers. No matter how hard you work , it is never be appropriated.Highly not recommended to work.

Pros

Union. Job security.

Cons

Unorganized and poor management, toxic work politics.

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Un environnement chaleureux et respectueux avec un esprit d'équipe

Réceptionniste (Current Employee) - Staoueli - 9 November 2023

Tenir les registres de réservations. Accueillir les client(e)s, les inscrire dans le registre des arrivées et leur attribuer des chambres. Répondre aux demandes de renseignements de la clientèle, l'informer sur les services offerts et traiter les plaintes.La direction est strict

Pros

Remerciement d’un client

Cons

Un client challenge

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Supportive and dinamic

Housekeeper (Former Employee) - Housekeeping - 7 November 2023

What is the best part of working at the company?Good benefits and chances to got better positionsWhat is the most stressful part about working at the company?For me commuting because I was working in the airportWhat is the work environment and culture like at the company?Opportunities for all no matter religiin,race orgender

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Very good experience with company

Housekeeping Attendant (Former Employee) - 32 brlow Sheraton - 27 October 2023

What is the best part of working at the company?Working with my coworker I like my manager What is the most stressful part about working at the company?Some time to much work and i have no time for my luch What is the work environment and culture like at the company?Yes I love this environment very good What is a typical day like for you at the company? Yes the give me typical day at this company

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Even if you do a good job theyll still find something wrong

Chef de Partie (Former Employee) - Montréal, QC - 22 October 2023

What is the best part of working at the company?They pay very well. Even though inonly worked one day a week i could still afford my rentWhat is the most stressful part about working at the company?Every moment of every day. Theres no windows.What is the work environment and culture like at the company?Everyday is horrible , dont do it you deserve something goodWhat is a typical day like for you at the company?Work work work work work come home with no energy

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great place to learn and develop

HR Assistant (Former Employee) - Richmond Hill, ON - 17 October 2023

it's a busy hotel, but if you really want to learn, there is great opportunities for learning and advancement here. Many experienced managers willing to share knowledge and mentor if you want.

Pros

hotel stay discount program

Cons

managers are working managers and busy

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Good colleagues, upper management sucked.

GUESTS SERVICE AGENT (Former Employee) - St. Catharines, ON - 11 October 2023

What is the best part of working at the company?Worked for the four points by Sheraton in Niagara, Canada. Best part about working there was my colleagues. You get to know everyone in each department. We rally together to help one another. What is the most stressful part about working at the company?Upper management sucked. They make promises and don’t keep them, they overwork you and don’t appreciate what you do for the business. They take advantage of their employees (This does not include housekeeping manager , they were amazing). They refuse to teach you anything new and want you stuck in the same position. What is the work environment and culture like at the company?Not the best. Sheridan is a large company so can’t speak to what other hotels are like, but the one I worked at, they just didn’t care.

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Busy, but will put your problem solving skills to the test

Front Desk Agent (Former Employee) - Niagara Falls, ON - 11 October 2023

You will be working with a multitude of guests every single day with different problems and different solutions. A lot of problem solving skills will be put to the test as you try to satisfy every single guest you interact with to ensure their time spent is worth while.

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Jobs at Sheraton

Hospitality Attendant

Hamilton, ON

1 day ago

HOUSEKEEPER / ROOM ATTENDANT

Aucune assurance

Sheraton (Former Employee) - Saint-Hyacinthe, QC - 10 October 2023

Mes heures difère dépendant de l' achalandage de l' hôtel. J' ai apprise comment être efficace et rapide à la fois. Pour la direction, il y a place à l' amélioration. Beaux lieu de travail. Ce qui est le plus difficile de mon poste, c'est de faire des mouvements répétitif, donc sujete à faire des tendinites à répétition... L' aspect le plus agréable de mon poste, l'équipe de travail!

Pros

L' équipe de travail

Cons

Mal géré

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Work with great people but not paid well

FRONT OFFICE SUPERVISOR (Former Employee) - Richmond Hill, ON - 6 October 2023

Working with good people but workload is pretty heavy but didn’t get compensated properly. Manager didn’t appreciate and recognize your job. It made you demotivated and felt not growing with this company

Pros

Good people

Cons

Low Salary

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Fun workplace

Shuttle Driver (Former Employee) - Kelowna, BC - 2 October 2023

Friendly management. Very good coworkers. Different schedule every week, included mornings and evenings. Opportunity to meet the people from all over the world.

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gallantry

Dishwasher (Current Employee) - Grande Prairie, AB - 29 September 2023

What is the best part of working at the company?That they work with you every step of the way. Always friendly and make you feel welcome as part of their team. I loved working there and will carry the reputation throughout my lifeWhat is the most stressful part about working at the company?sometimes there isn't enough time schedule work hours and if you're on a budget you have to struggle to survive,.What is the work environment and culture like at the company?diverse but maybe impressional at a costWhat is a typical day like for you at the company?go into work. have a coffee. do you routine, then go home

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Fast paced and sometimes very lax, good work flow.

Kitchen Steward (Current Employee) - Toronto, ON - 28 September 2023

Enjoyed my time working there for nearly 4 years, management and staff are very kind and welcoming to everyone. Union benefits are amazing and the hotel management is always working with union for better pay and benefits. It's located right by the subway.

Pros

Union benefits, friendly HR, and management, right by subway

Cons

When it gets slow/off season there is no work for part timers

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16 rooms within 20 minutes

Room Attendant (Former Employee) - Ottawa, ON - 14 September 2023

They would get you start working as part time working in full time hours despite what you put down for availability. You don't know what floor you are assign each day. You would need to borrow seniority cart to able clean the rooms until your probation is over. You aren't able to take time off because they rank seniority over newly employees. First come first serve. They have expectations to keep up with fast pace environment. The manager will check up on every single room you clean including the smallest details. They want you to finish your shift on time because they afford to keep you overtime unless the manager approved. Overall, the management doesn't give the working culture a pleasant experience.

Pros

Free Food, Uniform, Lockers & etc.

Cons

Short lunch break, Toxic environment, No benefits, & etc.

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good benefits, okay management

Housekeeping Attendant (Former Employee) - Montreal, QC - 6 September 2023

i had 1 week training as a housekeeper, management was unorganized, they call last minute and ask if u want to work, some supervisors dont know the housekeeper’s job, some weeks i only get 1 day shift even thought i was hired full time, food was deducted from the salary, they are fully equipped in housekeeping, physically demanding, u get 13 rooms (some days i get double beds with glass door shower, 10 departure with no help and impossible to finish especially when rooms are very dirty), some days could also be easy, when i leave rooms i hear something from the supervisor but when i finished all my rooms there’s no appreciation. benefits and pay are really good especially after probation, just didnt make sense for me cuz i dont get 40hrs. i have to wait for my name to go up, they go by seniority.

Pros

high salary, good benefits

Cons

lunch is deducted from salary (no option), lack of empathy and recognition

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Avoid

Manager (Former Employee) - Niagara Falls, ON - 9 August 2023

Favouritism is rampant ! Unqualified employees in upper management. Avoid working here if possible. Pay is not in line with work required. You will be payed off in the winter.

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Not made for the long run

Laundry Attendant (Current Employee) - Montréal, QC - 31 July 2023

There are no in betweens, people are either there 10 years or 4 months. People who were there before the pandemic are machines and don't tend to include newcomers easily and the newbies come and go, they always hire people and people just don't stay. They're so used to their job that they train you on the surface but don't teach you the thought process of how to actually think during your shift, so you end up doing everything about right everywhere instead of being efficient. The managers are pretty rough but the week lady was nicer than the weekend one. You need to be physically very fit to do well and even if they tell you so before, you will feel like you got hit by a truck after your shift for the 2-3 first month's. I go to the gym 3 days a week and I still struggled with it at times. The managers barely introduced me to anything but thanks god the people are nice and did more for me than any of the managers to make me feel included. The schedule was difficult and you don't get any free weekends free because the newcomers work weekends first.

Pros

Free lunch, nice people, uniform provided, pretty good pay before and after being out of training

Cons

Bad management attitude and training, very physically demanding

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Poor Management & Lack of Concern

Server (Former Employee) - Thorold, ON - 30 July 2023

Poor management at all levels makes for a stressful work environment. Lack of care for advancing the restaurant or hiring competent employees seems to not be a top priority.

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Micromanaged

omit (Former Employee) - Victoria, BC - 19 July 2023

There were many learning opportunities but most were lessons in how to not treat staff. While you will probably enjoy the people you work directly with and your direct manager, the upper management makes you question every action, afraid to make a decision and then wonders why staff aren't able to be proactive.

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