Customer Service Advisor, eCare (Current Employee) – Vancouver, BC – 19 May 2018
Management is very hands off. The only support you get is from your immediate supervisor or the support team. However, Shaw has been going through a lot of changes. Recent changes made it harder and harder to get a hold of anybody in upper management or on the support team.
Constant changes with no explanation or compensation. No preparation or training accompanied with the new changes.
Departments are being closed down every day and polices changing daily. Other departments are doing 5x the usual work to accommodate the closure of other department. However, there is no compensation for all of this extra work.
We are expected to adapt and be happy about these changes because we are "putting customers first". These changes impact customers in a very negative way. Excuse after excuse unfortunately.
free coffee, free water, big windows
constant changes, low compensation, many emails with new changes everyday, never seen anyone higher than a supervisor position.
Experience Support (Former Employee) – Victoria, BC – 17 May 2018
Recently the management of the corporation has made questionable decisions in the direction the company is going, and in how it operates.
Every year the job expectations change without any input from employees, and every few years the structure of the company drastically changes.
The company recently offered a severance package to 6500 employees without warning. Then, when a much higher amount of employees took the package than the management foresaw, they began to internally backtrack their original decision, pushing people to not take the severance package.
Then, after the first ring of people leaving with severance packages, the company started locally hiring new positions in many of the major cities that were hit with layoffs.
Overall it was a sloppily handled company restructuring.
Decent pay, good benefits, good direct supervisors, good support system
Poor restructuring, constant changing of job expectations, inconsistency in company policy depending on who you talk to