Shaw Communications Employee Reviews

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Excellent company from planning to execution providing service for the calgary region
DATA AND COMMUNICATIONS TECHNICIAN (Former Employee) –  Calgary, AB15 November 2017
Very well run company and great opportunity to advance. Job planning was very well organized and have every aspect of help when needed for ourselves as well as customers
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Part time only
TSR Agent (new hire) (Former Employee) –  Nanaimo, BC14 November 2017
Not a lot of direction in this place. Ridiculous expectations. You will get crazy hours and will not be able to keep another job so you can make your bills. No real advancement. Training is sub par.
Pros
cafeteria?
Cons
bad hours
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Great company to work for
System Activation Specialist (Former Employee) –  Nanaimo, BC14 November 2017
Lots of benefits to working for Shaw. Great people, great work atmosphere, great benefit package. Of course Shaw still falls short on employee advancement, however, one could put that on the large corporate structure that involves red tape and tight budgets.
Overall - great company, great people.
Pros
great company, great people.
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Shaw
Customer advisor (Current Employee) –  Victoria, BC14 November 2017
good environment to work in. Company has good benefits and well to their employee's. high pace of work. Felxabile with their employees and good training
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Fun environmnet
Billing Specialist (Current Employee) –  Winnipeg, MB8 November 2017
Always challenging and fun to work with the collegues
Supervisors are always friendly and willing to help
Every call is a chaellenge. Never know what are you going to get.
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Good pay and benefits, terrible scheduling and hours
Technical Support Agent; Tier 2 TSR specialist (Current Employee) –  Vancouver, BC7 November 2017
It is a good company to work for. The hours for the call center make it very difficult to have a balance with work, school, and a social life. Other than that, they offer opportunity to advance within the company and in fact encourage this.
Pros
Great benefits
Cons
Poor hours
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overall a really good company to work with
Business to Business Sales (Former Employee) –  Kelowna, BC6 November 2017
I had a really good experience with Shaw and the job was challenging as well as fulfilling to be apart of. The sales division is something that I was excited to be apart of and grow within.
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Lots going on, but a very chaotic and disorganized organization
QA Lead (Former Employee) –  Calgary, AB5 November 2017
I enjoyed my time at Shaw and worked with an excellent team, however, I was in a role where I was less affected by the politics of the organization. This is a very demanding and disorganized company or those in a BA or PM role that does not value work life balance.
Pros
Lots of challenges and things to learn, great people
Cons
poor organization, terrible communication and work life balance
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Worked in a number of sales capacities
Various Positions (Former Employee) –  Shaw Cable Barlow Building1 November 2017
Grew up within this company and to this day still miss the culture. Some sales targets were rather aggressive and lacked research at times but for the most part the best company dynamic I have ever worked in my professional career.
Pros
Culture, products
Cons
Salary not as competative within the industry
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Fun Place to Work
Technical Support Representative (Current Employee) –  Vancouver, BC31 October 2017
Shaw is a nice to place to work, It gives you vast opportunity to learn and grow. Shaw tries best to keep the work life balance for the employees. Most enjoyable part of the job is success sharing.
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good employer
Edmonton - Frontline customer service (Current Employee) –  Edmonton, AB30 October 2017
duties at shaw cable in retail a primarily customer service and sales
many people come into office if the have a problems that cannot be resolved over the phone, we are required to wear many hat and are always challenged with a variety of challenges
Pros
steady employment
Cons
later shifts and weekends
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Vancouver Outbound Sales
CSE Customer Solutions Expert (Current Employee) –  Vancouver, BC30 October 2017
It's ok if you live at home and don't NEED to earn more than $12.50/hr. Commissions can be good some months but not there another month depending on the current set of promotions, how "recycled" the leads are, etc.

End of quarter and End of Year they are called heavily and the Start of a Quarter can be a little difficult when you are hearing that someone called the customer 3 days ago with a better offer than what you now have to pitch.

Good people. Fun office. No money if you need to live in Vancouver.
Pros
Great view!
Cons
Recycled leads.
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Good Job Culture
Service Specialise (Current Employee) –  Vancouver, BC30 October 2017
At the retail locations there is a positive environment where the teams work together to achieve sales goals. Although working at such a large corporation means that smaller voices are often not heard however direct management does their best to address all issues.
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Not telling the whole truth about their promo offers and stealing money
Clerk (Former Employee) –  Kelowna, BC27 October 2017
Not telling the whole truth about their promo offers and stealing money from customers .Please check your statement every single time and do not trust this company!!!!! EVER!!!!
Pros
Great deals are really just lies
Cons
Lies
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Great place to work
HIGH PERFORMANCE SALES (Former Employee) –  Winnipeg, MB25 October 2017
Fun outgoing place to work, learning all the time and being able to make customers on the other side of the phone happy when the call was completed, Working with a great team and great leaders
Pros
Free Coffee
Cons
Got rid of Healthy Snack day
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Fun and lively place to work for
Technical Support Representative (Former Employee) –  Calgary, AB25 October 2017
Assisting customers on a daily basis and helping them with technical issue/product information/billing issues.
I have learned how to communicate with customer in and effective and efficient manner and at the same times following the company regulations and protocols.
The management is very nice and listens to it's employees. The work culture is fun and encourages us to perform better.
The most enjoyable part of the job is to help the customer solve their issue and put a smile on their face at the end of the conversation.
Pros
morale booster every month
Cons
monotonous work
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Overall good workplace.
CATV Service Technician (Former Employee) –  Kelowna, BC17 October 2017
The Shaw environment was basically supportive and positive. However, there is no independent way to settle a grievance without going to a government agency.
Pros
My work was out in the field and away from the office.
Cons
Uneven treatment of employee compensation and pay scales. No bargaining unit.
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Perfect balance
In home sales (Former Employee) –  Calgary, AB16 October 2017
Shaw truly lets you have a good balance of work and play. They are quite accommodating especially when it comes to family. They are also very flexible with their work hours.
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Company was very big
Field Support Representative (Former Employee) –  Montréal, QC12 October 2017
Could be stressful at times, but it was a fun place to work. I had a good pay and benefits. office not too far from home. We had lots of free things. Management was unreachable.
Pros
Lots of potluck
Cons
long hrs
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It's a fun place to work and great place to learn and grow. Shaw has strong organisational culture.
Technical Service Representative (Current Employee) –  Winnipeg, MB12 October 2017
Good corporate culture, great people, great flexibility, caring and collaborative work environment. Results oriented organisation with good benefits and nice balance of wok and family.
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Overall rating

3.9
Based on 595 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
4.0
Job Security/Advancement
3.2
Management
3.3
Culture
3.7