Customer Advisor (Former Employee) – Victoria, BC – 20 June 2018
Working in a call center with 300+ people is very difficult. You are mixed in with multiple personalities, and have no personal space. If that's not enough, the customers you deal with on a daily basis is demeaning. You have to have thick skin to work here.
National Sales Advisor (Current Employee) – Vancouver, BC – 18 June 2018
-focus on cold calling to gain new clients - the management is very willing to help, and open to feedback - hardest part of the job is the grinding on constant calls. It gets really repetitive and mentally draining if you are not having a good day.
Customer Service Representative (Former Employee) – Montréal, QC – 17 June 2018
You have no control over your schedule and will always work nights and weekends until 12am. Management is deplorable, zero organization. The company is going under and all of the administration took severance packages (meaning there's not even an hr department or a secretary). The queues for calls are often over 2 hours and the customers are irate as a result. Its a bad job. Don't accept less than $17-$18 an hour. All the other coworkers are miserable because of the constant changes and inconsistencies in expectations. Training is basically useless and you learn everything on the floor. Superiors often don't have the answers to questions and will not help you.
Free bad coffee, half decent pay
Bad schedule, not long term, rude staff, no hr, poor management, irate customers
Customer Solutions Expert (Former Employee) – Vancouver, BC – 16 June 2018
it was a great place to work and very motivating with the money incentives we recieved. Each month we got new promotions to offer and as employees we were given the opportunity to grow within the company.
Payment Solutions Specialist (Former Employee) – Victoria, BC – 15 June 2018
The overall job was very easy. Management was hit or miss depending on which supervisor you were dealing with. When the option to leave was given there was no benefit to staying. In conferences that were held no one could give any security to the job. I also left due to management.
Recruiter (Former Employee) – Calgary, AB – 12 June 2018
Shaw has a unique culture that is difficult to match. It is a very team-centric environment where you are encouraged to participate in decision making, and use creativity to find solutions, and to challenge the status quo. Leaders are accessible, and work with you to develop your skills and performance, and assist you in career advancement. Career advancement at Shaw is equitable, and weighted between performance in your current role, as well as your skills and qualifications. For anyone that likes a fast-paced, consistently changing and evolving environment, Shaw would be a good fit.
Autonomy, career advancement, accessible leadership, benefits
Customer Advisor (Former Employee) – Calgary, AB – 12 June 2018
They micromanage you in s CSR/customer advisor role. Not with the hassle, if you ask for help with a specific issue they will help in a totally different way then what you want even after telling them what your looking for.
Great colleagues, great benefits and a good working atmosphere
In Home Sales Representative (Former Employee) – Calgary, AB – 10 June 2018
Days began with organizing and preparing for working day, which could include training and team meetings. Days could have gone longer than scheduled but it was part of the job. The position taught me how to become more organized and how to better communicate with people. Great management and culture.
Customer Solutions Expert (Current Employee) – Calgary, AB – 7 June 2018
• To promote and sell the features and benefits of our Shaw products and services. • To make sales calls to prospective and existing customers. • Obtain information regarding service requirements of the clients and recommend alternative products. • Provide daily sales reports to the supervisor and continuously work towards target achievement.
SERVICE CALL ANALYST (Former Employee) – Winnipeg, MB – 6 June 2018
Old Boys network for promotion -who you know not what you know - leading to a top down rot in integrity. Yearly culling of long term, experienced staff to replace them with younger less experienced, who only care about themselves not the customer and and paying less.
Team Member (Current Employee) – Calgary, AB – 30 May 2018
So many pros to this company. Amazing People are the most of them. Benefits are great, vacation is great, learning and growth is encouraged. Cons: Salary Advancement is very "boys club" or goes to very connect people. First leaders are worked to the bone with little to no reward or recognition Zero control from a leadership perspective on firing employees that don't make the cut, due to all the HR red tape.
Inventory Specialist (Current Employee) – Calgary, AB – 28 May 2018
The greatest thing about working at Shaw are the people that work for Shaw. Everyone treats you like family. Shaw offers its employees great benefits and a terrific rate on Internet, cable and phone bundles.
Social Committee put together events fun for the whole family
Fun place to work and friendly helpful co-workers. Average paid and not much higher position to move forward.
Tech Support (Former Employee) – Vancouver, BC – 25 May 2018
Fun place to work and friendly helpful co-workers. Average paid and not much higher position to move forward. Bonus on every paycheck. Need smart management team to select prioritize skillful technician to move up as everyone came with different education and experience background. Some does not know what they're doing but get to move up while others' certified skillful tech retain in their position with no hope to move forward.
great perks at Christmas and discount services for all employees
Technical & Administrative Support (Former Employee) – Surrey Centre, BC – 25 May 2018
I absolutely loved working at Shaw. I have only great things to say. I worked hard there and was rewarded every time for it. Although not why I was doing it. I always tried my hardest to do my best job because I loved my job. Shaw is a fair, honest and reliable company to work for.
Customer Service Advisor, eCare (Current Employee) – Vancouver, BC – 19 May 2018
Management is very hands off. The only support you get is from your immediate supervisor or the support team. However, Shaw has been going through a lot of changes. Recent changes made it harder and harder to get a hold of anybody in upper management or on the support team.
Constant changes with no explanation or compensation. No preparation or training accompanied with the new changes.
Departments are being closed down every day and polices changing daily. Other departments are doing 5x the usual work to accommodate the closure of other department. However, there is no compensation for all of this extra work.
We are expected to adapt and be happy about these changes because we are "putting customers first". These changes impact customers in a very negative way. Excuse after excuse unfortunately.
free coffee, free water, big windows
constant changes, low compensation, many emails with new changes everyday, never seen anyone higher than a supervisor position.
Experience Support (Former Employee) – Victoria, BC – 17 May 2018
Recently the management of the corporation has made questionable decisions in the direction the company is going, and in how it operates.
Every year the job expectations change without any input from employees, and every few years the structure of the company drastically changes.
The company recently offered a severance package to 6500 employees without warning. Then, when a much higher amount of employees took the package than the management foresaw, they began to internally backtrack their original decision, pushing people to not take the severance package.
Then, after the first ring of people leaving with severance packages, the company started locally hiring new positions in many of the major cities that were hit with layoffs.
Overall it was a sloppily handled company restructuring.
Decent pay, good benefits, good direct supervisors, good support system
Poor restructuring, constant changing of job expectations, inconsistency in company policy depending on who you talk to