Full Time Technical Service Representative (Former Employee) – Nanaimo BC – 18 September 2018
Fantastic work life balance, supervisors and management are really open books and will work proactively with you to achieve your desired goals. Above minimum wage for an entry level job, fantastic health and stock benefits.
Although I did choose to accept the voluntary departure program I saw Shaw as a life time career. It was an uplifting, innovative and rewarding company to work with. There was a lot of opportunity for career development throughout the entire company as well. I would recommend Shaw to anyone I know.
Producer (Former Employee) – Toronto, ON – 10 September 2018
During it's hayday, Shaw was a great place to work. The team was young and eager. Unfortunately, that came with growing pains which caused a lot of frustration. Looking back, however, it was a great place to work.
Customer Service (Former Employee) – Winnipeg, MB – 10 September 2018
I was customer service and was expected to generate sales when i was dealing with customers that were calling in to complain and trying to retain them. Customers that were yelling angry and I saved as a customer, but then I got chastised for not selling them more services. This dept. was backward.
Regional Sales Supervisor (Current Employee) – Vancouver, BC – 9 September 2018
They pretend they care, but at the end of the day the people that have been there 10+ years will always just have each others backs. new ideas and innovation is not welcome here, they just like to copy paste and repeat.
CSR - Customer Service Representative (Former Employee) – Vancouver, BC – 7 September 2018
Performed BlueSky Auditing to eliminate errors prior to installation of client’s services, an efficient and economical way of providing top quality customer service Shaw is known for. great place to work at, great teams. lots to learn here
Most diversified multicultural and equal opportunity
ACCOUNTS RECEIVABLE REP (Former Employee) – Mississauga, ON – 4 September 2018
Shaw Tracking was the most memorable and enjoyable 15 years of journey in my service life. Great Leaders, kind, supportive and most positive minded people worked together in Shaw-Family. My division was taken over by US Company otherwise I would have never left the organization.
Technical Service Representative (Former Employee) – Vancouver, BC – 24 August 2018
Management changed 4 times in 2.5 years, upper management once. Each change brought new parameters to meet and new expectations of performance. Made it impossible to advance. Changing departments out of customer service is impossible without formal education in each field. No company culture to speak of, you drink the shaw Koolaide or keep quiet. Bringing up legit issues that are being overlooked in meetings can result in write ups. Constant stress and pressure. Constant reducing target KPIs. Best thing is the benefits. Benefits are hands down amazing.
Benefits, free coffee/tea
No work/life balance, constantly changing expectations, unclear decision making on behalf of upper management, constantly rotating shift schedule
Was fun, environment is no longer where i want to be
Customer Service Representative (Former Employee) – Winnipeg, MB – 16 August 2018
I didnt feel valued, large coorporation that doesnt care about the little people. Work life balance didnt exsist, the fun of being at work was taken away and the supervisors are bullies being bullied by their leaders. Could be good place to work if your supervisor likes you as you can then get what you want.