Average salary
$25.07 per hour63%
Above national average
Average $25.07
Low $12.50
High $37.65
Salary estimated from 5 employees, users, and past and present job advertisements on Indeed in the past 36 months.
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Reviews for Front Desk Agent at Shangri-La Hotels and Resorts
Motivation and fun work place
FRONT DESK (Internship) (Former Employee) - Singapore - 23 June 2017
1. Schedule work
2. Learning that the way of communication with guests and the
Opera reservation system
3. Even though I worked at there for short period, their management
was quite well organized with the employees.
4. The employees was from all over the world such as Japan, Korea,
Singapore, Malaysia, France, Russia, and so on. With them, the
workplace atmosphere was fun by understanding together.
5. When the room was not ready, we had to keep following of
preparing the room by communicating with other teams like room
control and house keeping department. Thus, the hardest thing
was have to connect with guest and other teams at the same
time.
6. the most enjoyable part was that learning many things by working
with colleagues and meet the various types of guests
Pros
Free launch and they have award day in once a month for motivation to employees
Cons
Keep standing for long hours
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Fun and healthy environment
Business Center Secretary(Front Desk) (Former Employee) - MANILA - 4 May 2017
I learned the hotel concept industry started to build my confidence level and boost my rapport in a good level.Enjoyable is when I am engaging with guest
Pros
Free lunch
Cons
None
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Very good meal provided
Front Desk and Hostess (Former Employee) - China - 9 July 2014
Worked closely with front desk manager to provide thorough customer service and assist with management of hotel operations, including delegation of responsibilities to colleagues. Maintained comprehensive understanding of all facets of hotel business. Answered telephones to field guest inquiries and book reservations. Delivered face-to-face reception, ensuring exceptional customer care. Ensured full compliance with company standards as well as all safety and industry regulations.
Selected Contributions:
• Contributed to increase in overall profit and enhanced customer experience by routinely upselling services and products to guests.
Pros
great experience
Cons
non-pay
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See all Shangri-La Hotels and Resorts Front Desk Agent reviews
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