Shangri-La Hotels and Resorts
4.3 out of 5 stars.
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Shangri-La Hotels and Resorts Employee Reviews for Customer Service Team Lead

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Customer Service Team Lead2 reviews
Canada2 reviews

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The best hotel to work for!

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Great place to work and great people! The best hotel to work for!


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Stressed Managers

Managers were squeezed by the Financial Director and they were constantly cutting down employees. This was before COVID-19. Lobby lounge staff always quit. They go through quite a lot of other mangers too. Work Culture of the corporation has to improve. Building infrastructure was poor for all operations.
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Insights into Shangri-La Hotels and Resorts

Based on 7 survey responses
What people like
  • Clear sense of purpose
  • Ability to learn new things
  • Overall satisfaction

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Overall rating

Based on 783 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
3.9 out of 5 stars for Management
4.1 out of 5 stars for Culture

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