Shangri-La Hotels and Resorts
4.3 out of 5 stars.
Get weekly updates, new jobs, and reviews

Shangri-La Hotels and Resorts Employee Reviews for Customer Service Representative

Review this company
Job Title
Customer Service Representative2 reviews
Canada2 reviews

Ratings by category

4.0Job security & advancement

Sort by

Found 2 reviews matching the searchSee all 783 reviews

Great place to learn and grow but not much oppertunity to advance.

Indeed featured review

The most useful review selected by Indeed
When fully staffed it can be an organized, fun and exciting place to be ! Most employees are chasing a common goal and are welcoming to anyone eager to join the family. Constant change in management made it too difficult to be noticed yet alone to advance. It is the type of enviroment that works well for short periods of time then quickly falls apart for longer periods which can be both defeating and frustrating when trying to obtain consistency in ones day to day life. A lot of pressure for little reward - especially for those difficult management roles! It is over all a good place to be although like any work environment does have deeper issues.
Was this review helpful?

No Opportunity for Advancement

If you're a front line worker, you might as well be a front line worker for the rest of your employment term. When managers leave, another manager will come in and take the role. The employees have little to no say in their departments, have a slim chance of moving up the chain of command, and basically become bitter overtime. Management and HR also tend to play favourites. If you're on their good side you're golden. Very hard to approach HR department due to attitude and lack of interest in employees.


Good co-workers, exposure to VIPS/guest experience, relatively clean environment


Average tasting lunch provided, management plays favourites, no room for advancement
Was this review helpful?

Insights into Shangri-La Hotels and Resorts

Based on 7 survey responses
What people like
  • Clear sense of purpose
  • Ability to learn new things
  • Overall satisfaction

Rate your recent company

Share your experience to help others

Want to know more about working here?

Ask a question about working or interviewing at Shangri-La Hotels and Resorts. Our community is ready to answer.Ask a Question

Overall rating

Based on 783 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
3.9 out of 5 stars for Management
4.1 out of 5 stars for Culture

Compare Shangri-La Hotels and Resorts with

Shangri-La Hotels and Resorts Reviews by Location

  • Companies
  • Shangri-La Hotels and Resorts
  • Employee reviews
  • Customer Service Representative