Shangri-La Hotels and Resorts
4.3 out of 5 stars.
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Shangri-La Hotels and Resorts Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative2 reviews
Location
Canada2 reviews

Ratings by category

4.0Job security & advancement

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Found 2 reviews matching the searchSee all 783 reviews

Great place to learn and grow but not much oppertunity to advance.

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When fully staffed it can be an organized, fun and exciting place to be ! Most employees are chasing a common goal and are welcoming to anyone eager to join the family. Constant change in management made it too difficult to be noticed yet alone to advance. It is the type of enviroment that works well for short periods of time then quickly falls apart for longer periods which can be both defeating and frustrating when trying to obtain consistency in ones day to day life. A lot of pressure for little reward - especially for those difficult management roles! It is over all a good place to be although like any work environment does have deeper issues.
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No Opportunity for Advancement

If you're a front line worker, you might as well be a front line worker for the rest of your employment term. When managers leave, another manager will come in and take the role. The employees have little to no say in their departments, have a slim chance of moving up the chain of command, and basically become bitter overtime. Management and HR also tend to play favourites. If you're on their good side you're golden. Very hard to approach HR department due to attitude and lack of interest in employees.

Pros

Good co-workers, exposure to VIPS/guest experience, relatively clean environment

Cons

Average tasting lunch provided, management plays favourites, no room for advancement
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Insights into Shangri-La Hotels and Resorts

Based on 7 survey responses
What people like
  • Clear sense of purpose
  • Ability to learn new things
  • Overall satisfaction

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Overall rating

Based on 783 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
3.9 out of 5 stars for Management
4.1 out of 5 stars for Culture

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