ServiceNow Employee Reviews

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Good benefits
Application Developer (Current Employee) –  Santa Clara, CA13 March 2018
The LIFE IN ServiceNow IS STRESSFUL..management is the worst part.The hardest part of the job is to attend calls and meetings al the time.THere is nothing to enjoy other than the work you do.
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Great company
Technical Support Engineer (Former Employee) –  Santa Clara, CA9 March 2018
Too bad my friend turned out to be not a friend and he fired me because I dated his prior girlfriend.

Then he told the team they could go to Florida or leave. Only one went to Florida.

I made five mistakes over 4 years. Crazy,
Pros
food, fun. everything good there
Cons
Managment
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Productive and friendly environment to work in
Software Engineer Intern (Former Employee) –  San Diego, CA6 March 2018
ServiceNow has a great culture, there is a lot of cross-team collaboration. Challenging and interesting work. There are a lot of benefits that you get. It is the closest silicon valley culture in SD
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Feast or Famine
Manager of Business Process Management (Former Employee) –  Santa Clara, CA25 February 2018
Everything is manager run.

If you get a great manager- it can be good.

If you get a poor manager- your life can be horrible.

No managerial accountability. HR is solely for management.
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Lack of training and overall inefficiency for writers
Senior Technical Writer (contract) (Former Employee) –  San Diego, CA18 February 2018
I worked on a short term contract at ServiceNow and was given no training. The environment was unsupportive and highly stressful. I would not recommend working here.
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yes
Online Community Manager (Former Employee) –  Santa Clara, CA13 February 2018
Good company, ok culture. Performance-oriented and fast paced. The people are not very friendly and the managers do not care for the growth of their subordinated.
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Needed the free beer
Enterprise Business Development Rep (Former Employee) –  Waltham, MA5 February 2018
Just like anywhere you have to work your butt off and overachieve to get paid. Some have to just work a little harder than others because some teams had more experience and better attitudes than others.
Pros
Free beer and food Friday.
Cons
Whiners
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Great work atmosphere
Project Coordinator/Buyer (Former Employee) –  Santa Clara, CA18 January 2018
Diverse cultural work environment. Pet Friendly. Productive team environment with amazing goals. I really enjoyed working liaisons with US and outside US countries.
Pros
Taking lunch together as a group, celebrating birthdays
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Best place I have ever worked.
Intern (Former Employee) –  San Diego, CA12 January 2018
Even though I was an Intern, I was treated with respect and included as part of the team. The pay was great and the workhours were not overly demanding. I would love to have the chance to work there again.
Pros
Gym, Food Trucks, Good People
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Productive and Fun place to work
Application Developer (Current Employee) –  Santa Clara, CA10 January 2018
Nice experience of working with qualified co-workers and managers.
Learned how to manage work and life balance
Our team used to celebrate the birthdays in each month
Used to celebrate Halloween, Diwali, X'mas, fun to be part of ServiceNow
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Get ready to work harder than you've ever imagined
SR. PROGRAM MANAGER (Former Employee) –  San Diego, CA10 December 2017
ServiceNow has a great product and many of the people and teams who work there are amazing. The company is, however, growing so quickly that it's in a tough 'teen' stage - and many changes are occurring all the time as management tries to survive success.

It's also a place where there's poor work life balance. Be prepared to work 50-60 hours a week just to survive
Pros
free snacks
Cons
workload
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Great Company
FIELD SECURITY ENGINEER/SR. SECURITY ENGINEER (Current Employee) –  Chesapeake, VA30 November 2017
ServiceNow is a great company to work for but internal movement is rather difficult. Often times people are hired from outside the company rather than promoting from within.
Pros
Work life balance, Benefits
Cons
lack of advancement
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Great
Customer Support Technician (Current Employee) –  San Jose, CA28 November 2017
ServiceNow is one of those companies that you're grateful you have a job there. It celebrates all different types of cultures. There are a lot of opportunities throughout the year for food which is a plus!
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Travail pas très intéressant techniquement
Technicien de proximité (Current Employee) –  92400 Courbevoie27 November 2017
Les journées sont bien chargées et le temps passe très vite. Installation de poste, mouvement de poste, backup de données utilisateurs (outlook et autres), remplacement de composants informatique, déploiement d'applications à distance ou manuel...etc. Mais dans mon cas je trouve les taches trop justes techniquement parlant. L'ambiance au sein du service est très bonne et la proximité avec les utilisateurs est l'aspect positif du poste.
Pros
L'ambiance de travail
Cons
Manque d'aspect technique informatique
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Productive and fun work place
Software Engineer Intern (Current Employee) –  Santa Clara, CA16 November 2017
It is good company. The workplace is good. Not stressful work. Life balance is good. Very good management.
Internship conversion to full time is difficult.
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good
Quality Assurance Analyst (Current Employee) –  Santa Clara, CA7 November 2017
Good company to work. and co-workers are friendly. A product is well liked by customers.
The job always kept you on your toes, the best part is the communication and collaboration among team members.
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great company but poor sales management
Territory Manager Americas - Performance Analytics (Current Employee) –  Fort Collins, CO26 October 2017
see above. I was unlucky and worked for someone unqualified as a leader or manager. This is typical of fast growing companies where early employees are pushed into roles that can't handle
Pros
fast growing
Cons
managers not qualified and inherited job
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Poor culture in marketing organization
Marketing and Communications Senior Director (Current Employee) –  Santa Clara, CA22 October 2017
Pros:
- Talented CEO and new CHRO
- Fair compensation
- Product is well liked by customers

Cons:
- Marketing culture is toxic due to CMO who is narcissistic, a micromanager, and a bully
- HR has been fairly non-existent leading to structural and cultural issues
- Lack of understanding/effort/discipline to best incorporate global and remote workers via basic technologies such as webex video.
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Worked as Consultant
Integration Analyst (Former Employee) –  Gloucestershire16 October 2017
Worked with the ServiceNow team to integrate to CGI Remedy, the team worked well but there was some confusion as to who was doing what.

How project was delivered on time and to budget.
Pros
Good environment
Cons
Accountability
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Nice experience at ServiceNow
Summer Intern in IT Service Management (Former Employee) –  Santa Clara, CA15 October 2017
I had a very positive experience working as an IT developer and getting the opportunity to be a part of ServiceNow. I've worked at half a dozen technology companies already in my career and ServiceNow does a phenomenal job at valuing it's people, providing a clearly defined career growth path, and providing challenging work while rewarding top performers.
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Overall rating

3.8
Based on 73 reviews
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Ratings by category

3.4Work/Life Balance
3.9Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.6Culture