Customer Care Representative (Current Employee) – Kirkland Lake, ON – 1 August 2018
I really enjoy travelling, working in different offices...It is very good experience. But, we now have a freeze on travelling expenses and my hours have gone down a lot. I have learned so much about vehicles, health cards, hunting and fishing licences and continue to learn everyday.
Working in different cities and meeting new people
Part-Time Customer Service Representative (Former Employee) – Ontario – 7 August 2018
They are working on going privatized meaning less money. They only offer part time positions at service Ontario and no room for advancement. Training is horrible - I sat there getting paid for over 4 weeks before I could actually do anything. Was to go away for training on 4 separate occasions where they were cancelled, my flight they paid for rescheduling each time costing the govt money. Very poorly ran. Manager was a witch - very rude and condescending when you ask her for help.
Only part time hours, very unorganized, support line reps & managers are rude
Customer Service Representative (Current Employee) – Guelph, ON – 11 June 2018
Working here has allowed me to gain invaluable people skills. Working daily with the general public has allowed me to acquire excellent time management skills and I have learned to deal with difficult customers in an effective manner.
Customer Service Supervisor (Former Employee) – Burlington, ON – 7 March 2018
Service Ontario was a great place to work with the benefit of having co-workers that were amazing. We had a very busy office but we maintained professionalism and laugh together with our customers which made it nice to come to work.,
Stressful and frustrating workplace with no future
Licencing Clerk (Former Employee) – Toronto, ON – 17 February 2018
-Training was erratic at best and management expected you to know everything too soon -LOTS of memorization with no written material available -High turnover rate, constantly hiring due to bad management and highly stressful job -Management loved to bring you into their office to yell and scream, instead of provide constructive criticism or show how things should be done. -Rules CONSTANTLY changing, once you memorize one rule, you'll have to re-learn it and management does not accept mistakes -Attention to tiny details, like one letter is expected -Customers grumpy and rude, management no better -Inconsistent training, one manager preferred work done one way, the other another way, lead to difficulties when owner came around and demanded another way it should be done! -Stopped being paid after 5pm (closing time), even if customers were STILL in building. Had to service them all still without being paid. -Overall: Frustrating environment with no professional growth, no benefits, minimum wage and lots of angry management/customers -Would NOT recommend
Free lunches every now and again, day over by 5pm
Management, no benefits, minimum wage, terrible training, stopped being paid after closing time
Key Holder Manager, Rudsak, Queen Street West (Former Employee) – Guelph, ON – 28 January 2018
Working at service ontario has taught me many skill building characteristics such as time management, patients while working with the public, as well as attention to important details. Management, as well as other co-workers are very helpful, kind, understanding, and create a great work atmosphere full of support both in work setting and personal life.
Occasional free coffee, great staff, always parking space
Customer/Dealer Clerk (Current Employee) – Brampton, ON – 10 December 2017
Service Ontario is a very fast pace work environment.The job requires speed and accuracy as well as time management skills and efficient customer service skills. The work environment is very friendly and open. Due to the job requirements and load of work there is never a dull or slow day. Being in charge of Dealership licencing has improved my leadership skills as well as my hands on skills. It has also increased my knowledge of different businesses.
CSR - Customer Service Representative (Former Employee) – North Bay, ON – 28 October 2017
I enjoyed working with the many of different people on a daily basis. I entered their data, accepted payments, made sure all their needs were met. Answered telephones, interacted with head office often, entered data, key holder, cleaned the establishment daily. Enjoyed my job
Customer service Representative (Former Employee) – Ottawa, ON – 22 February 2017
As employer, I worked individually and as a part of a team of 8 people in a multicultural environment. I daily greeted more than 60 clients and responded to general inquires related with the Ministry of Transportation and Health regulations in both official languages. I effectively used computers to introduce data and process transactions while managing confidential information demonstrating discretion, tact and professionalism in a high-volume client service environment. As part of my daily routine I effectively provided information, explained processes and responded to inquiries in person and by telephone related to vehicle registration, and driver license, plate stickers and health card renewals.
Customer Service Representative (Current Employee) – Cities, ON – 23 January 2017
Very good job, very rewarding,but can be stressful at times.Best part of my job is,I meet new people everyday. Hardest part is when,I am unable to help a person in need when they cannot come up with their documents required.
Customer Service Representative (Current Employee) – Oakville, ON – 23 January 2017
a typical day at service ontario includes long line ups of men and woman needing to renew and apply for their drivers license and health cards, along with the registration and renewal of their vehicles. WIth help from the respectful and knowledgable management, I am able to understand the requirements for certain certificates, vehicles, transfers, etc and am now able to move through customers faster because of it. The hardest part of the job is having to assist customers who are upset and choose to raise their voice at you because occasionally they will not listen to what you have to say leaving the line held up and customers upset.