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Service Corporation International Employee Reviews for Family Service Counselor

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Family Service Counselor7 reviews
Location
Canada7 reviews
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4.0
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Family service counselors in funeral homes provide advice to bereaved families and help them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family service counselors also protect the confidentiality of clients' information.
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2.0
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Not a great place to work if you have no skills in terms of sales. This place relies heavily on prospecting.

Sales people finds ways to take your sales and it is up to the management to make the decision who gets the commission.


Google a CBC segment on funeral sales and the story is pretty accurate.


Turnover is high and unless you don’t have big bills responsibilities, don’t do this job.
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2.0
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People don’t buy the product /service on a regular basis. It takes years to generate a consistent pay from month to month. Very long sales cycle.
Larger base salary would help greatly compared to the current commission structure.
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1.0
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Dysfunctional management without a marketing strategy or business plan. You will not get the tools you need to succeed, paid minimum wage and expected to pay your own gas for client appointments or meetings and use your own cell phone without being reimbursed. Impossible to meet the ever changing quota and paid any commission. Very stressful work environment. The expectations of the employer did not meet my ethics.
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4.0
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Highly sales focused atmosphere. Can earn a good living but will sacrifice personal and family time. Spend a lot of time in the community making and building relationships to gain leads and seminars.
Pros
Can make great money, meet new people all the time
Cons
Long hours
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4.0
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The most enjoyable part of this position is that you have the ability to assist and guide emotionally charged people through the funeral and burial/disposition process
Pros
intrinsically rewarding
Cons
can become emotionally attached
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3.0
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understanding the product/ service to market, the community contacts and targeted recipients are a combination of reluctance, denial, affordability and a very slow pace to respond. Therefore my commitment to reach the sales quota was a complete disappoinment.
The culture development among staff and co workers is outstanding, very supportive and cooperative.

I personally enjoyed the time flexibility to promote maketing strategies, developed business presentations and becoming a member of various marketing business organizations.

Pros
Bonus, free draws
Cons
very hard to meet the minimum sales qouta
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Overall rating
3.1
Based on 1,032 reviews
5
247
4
227
3
197
2
134
1
227
Ratings by category
3.0
Work/Life Balance
3.0
Salary/Benefits
2.8
Job Security/Advancement
2.8
Management
3.0
Culture
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