Service Corporation International
3.1 out of 5 stars.
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3.0Work-life balance

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Good environment.

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Minimum beage position with possibly for commission on top. You must reach a sales quota each month to be eligible for commission (not paid on every sale unless reach $22,000 in sales for the month). If client cancelled the contract within one year of signing you get a claw back for the month they cancelled meaning your sales quota is larger for that month making it very difficult to reach. They do have alot of mandatory meetings to go to that takes time out of your sales time. It is a boys club type of feel and if you don't fit into that realm you will know it.

Pros

Free lunches sometimes. Alot of training. Possiblity for good commission

Cons

Monthly quota before eligible for commissions, Clawbacks if customer cancels within a year of signing.
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Gave them 10 years of quality expertise

After considering the poor management above location level I realized that this is just another insurance company. The focus is on prepaid sales after serving families in a vulnerable position and charging through the roof to do so. Over the 10 years I worked for them I watched them close 2 of the city's oldest and most successful funeral homes and sell the properties for huge profits to line the shareholders pockets and fund upper management's year end bonuses. If you are passionate about helping families in their time of heartbreak, Service Corporation International is NOT the place for you. If you are a cold hearted salesperson you will love it.

Pros

Short commute

Cons

Rediculous expectations
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If your a women stay away

This is a very male dominated “Blue Suit” culture where women are treated different than men. That includes compensation and areas of discipline. There is a culture of the “boy’s club” and if your not aggressive enough then you will be taken advantage.

Cons

Everything comes at a price including your own dignity
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Be very careful - sounds good but it's not

Minimum wage with commission - if you can achieve their unrealistic sales quotas, all while contacting the same people off a client list that has been through the hands of 10+ sales staff over the course of 2 years. Management's sales approaches are dated, and bringing in new ideas is not going to get you far.

Pros

Flexible hours

Cons

everything else
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No integrity

Terrible place to work, vulnerable families treated as walking dollar signs. Emphasis on upselling over providing service to families. Insistence on padding sales by including contract items that provide no benefit that the client didn’t ask for.

Pros

None

Cons

Everything, poor management
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Professional and rewarding workplace. Enrighes people skills.

Funeral homes are serious business but not without some lighter side.. People skills are very important -politeness, genuine concern, willingness to serve. SCI excels at all of these. Provides a hands on environment to learn and thrive with peer mentoring. The very nature of the business appears to be a slow pace but the backroom may be much more hurried by deadlines and unanticipated demands. It is important to keep the grieving family the focus.

Pros

Flexible hours, on call with right to turn down the opportu downity should the need arise, I'm a driver so I like the driving.

Cons

Can be long hours, mostly on your feet at services and receptions, there is some competition for hours.
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Good place to work

Great place to work depending on management as with any job. Flexible hours which makes it nice for family life. Working with great people makes work life that much better.

Pros

Flexible
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Honorable profession

Honorable profession. Helping people deal with their grief and loss of a loved one is fulfilling. Compensation plan needs serious overhaul. Especially for the work we do.
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Records Information Specialist

American based staff will scrutinize every part of your job. They will run you through the cheese-grater if you don't follow their every rule. Think about the view at a cemetery office; the surroundings are not nice; you see grief from families on an everyday basis.

Pros

Free lunches from time-to-time

Cons

Long hours, lifting heavy boxes, sitting all day long, bending and stooping constantly, extremely close working stations.
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It is definitely not for everyone - it takes a very specific person to do this work

I was in funeral service for 16 years and had some good memories and loved serving the public and families going through loss and grief. The company I was working for got bought out by SCI so initially, I had no choice. It is a corporation and has shareholders needing to make a profit. When working with them in a driving capacity I was greatly underutilized. There can be positives to working in a corporation I suppose but sometimes the lazy and incompetent thrive. Certainly, there are lots more life-enhancing choices out there for work.
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This company is truly not who they say they are.

SCI apparently prides itself on Service Excellence. Only the best for their families. That is until it costs them money and then their words turn to lies. They will train you to only provide for the family what they need, but by the same token you will be chastised for a low UP-SELL rate. The company will use cardboard cremation caskets that can be unsafe to use as they like to buckle when in the cooler for a few days. Decedents have litterally fallen out of this cardboard caskets or the caskets have buckled in the process of pushing them into the crematory. Catching fire while half of it is still outside the crematory. But these caskets cost the company $17 and in turn are sold to our families for $225.00 So they are not going anywhere anytime soon. Antiquated equipment that didn't do the job from the beginning. Rat infested funeral homes with collapsing ceilings, mold and asbestos with no desire to fix them. But charging families full price for using their outdated facilitates. dilapidated Hearse that Priests have actually commented on and laughed at. Lifting equipment in the morgues is not adequate. Staff have been injured before in the past and decedents have fallen off shelves and lifts. Management will state that these incidents happened because help wasn't obtained. But when you are short staffed the majority of the time, . . . . . you are expected to do your job regardless. Watch your back with this company. Problematic employees always get recognition and the perks and their jobs never in jeopardy. The employees that pour their heart and sole in to this business - 

Pros

easy apprentiship

Cons

everything else
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Productive and busy workplace

The people I work with directly on my team are some the most amazing women and men I have ever met. These people are kind, hard working and serve our families well. Management is willing to listen to your ideas or concerns, whether they can act on your comments or not. The hardest part would be having to work long days and some weekends through the year.
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Fair and approachable management.

Provided you want to learn and grow, this is an EXCELLENT company. They don't have time for slackers, and really appreciate a hard-working, dedicated employee. The management team is fair and approachable. The staff is diverse, kind, and knowledgeable.
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At need service

Not a great place to work if you have no skills in terms of sales. This place relies heavily on prospecting. Sales people finds ways to take your sales and it is up to the management to make the decision who gets the commission. Google a CBC segment on funeral sales and the story is pretty accurate. Turnover is high and unless you don’t have big bills responsibilities, don’t do this job.
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Corporate

For a job that requires compassion this comoany and the managmnet have zero. The company is about the botton line and the management needs to up grade their skills in communication and compassion.
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Commission sales difficult to generate consistent pay

People don’t buy the product /service on a regular basis. It takes years to generate a consistent pay from month to month. Very long sales cycle. Larger base salary would help greatly compared to the current commission structure.
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Just a Toxic Workplace to Avoid

Toxic workplace with bullying/racism from management & all staff from your co-worker to the very top Pay is low considering the type of job your doing dressed in a monkey suit Don't work here cause you will be used and abused daily High turnover workplace
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Was proud to work there .... but not so much now

Tough environment for an administrator Very top heavy Cowardly ‘yes men’ Learned a lot about the funeral business and that it’s a highly competitive business filled with some surprisingly cruel people
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Challenging work environment with opportunity to meet many people

Family service counselors in funeral homes provide advice to bereaved families and help them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family service counselors also protect the confidentiality of clients' information.
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!! Avoid s.C.I. / Dignity memorial at all costs !!

I've been a licensed funeral service professional practising in good standing in Canada for over a decade... Service Corporation International / Dignity Memorial is 99% corrupt from the ground up. Senior management carelessly toy with the livelihood of employees by purposely setting them up to fail, then engaging in constructive dismissal, or terminating them WITHOUT cause! The VAST MAJORITY of the training and managerial staff of Service Corporation International / Dignity Memorial in Canada are OUTRAGEOUSLY under-qualified and woefully neglectful of their duties. Alternatives exist... NEVER work for these amateurs! NEVER use their lousy funeral homes! Service Corporation International / Dignity Memorial ACTIVELY and SECRETELY induces superior talent from other funeral firms with the (false) promise of higher pay and more professional flexibility. They will use you for what you're worth to them: attracting people (especially the bereaved) from your community for advance planning or at-time-of-need funeral revenue streams, and then callously discard of you when they feel you've served your public relations purpose. Heed the warning of an accomplished funeral service industry insider: save yourself enormous (additional) grief by neither working for, nor using, Service Corporation International / Dignity Memorial. Just look at all of the unresolved complaints lodged against them with your local Better Business Bureau... STAY AWAY!!
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Terrible management

Dysfunctional management without a marketing strategy or business plan. You will not get the tools you need to succeed, paid minimum wage and expected to pay your own gas for client appointments or meetings and use your own cell phone without being reimbursed. Impossible to meet the ever changing quota and paid any commission. Very stressful work environment. The expectations of the employer did not meet my ethics.
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Overall rating

3.1

Based on 1,248 reviews
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Ratings by category

3.0Work/Life Balance
3.0Salary/Benefits
2.8Job security/advancement
2.8Management
3.0Culture

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