Service Corporation International
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Service Corporation International Employee Reviews

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4.0
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Productive and busy workplace
The people I work with directly on my team are some the most amazing women and men I have ever met. These people are kind, hard working and serve our families well. Management is willing to listen to your ideas or concerns, whether they can act on your comments or not. The hardest part would be having to work long days and some weekends through the year.
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2.0
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Honorable profession
Honorable profession. Helping people deal with their grief and loss of a loved one is fulfilling. Compensation plan needs serious overhaul. Especially for the work we do.
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2.0
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Records Information Specialist
American based staff will scrutinize every part of your job. They will run you through the cheese-grater if you don't follow their every rule.

Think about the view at a cemetery office; the surroundings are not nice; you see grief from families on an everyday basis.
Pros
Free lunches from time-to-time
Cons
Long hours, lifting heavy boxes, sitting all day long, bending and stooping constantly, extremely close working stations.
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1.0
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It is definitely not for everyone - it takes a very specific person to do this work
I was in funeral service for 16 years and had some good memories and loved serving the public and families going through loss and grief.
The company I was working for got bought out by SCI so initially, I had no choice. It is a corporation and has shareholders needing to make a profit.

When working with them in a driving capacity I was greatly underutilized.

There can be positives to working in a corporation I suppose but sometimes the lazy and incompetent thrive.

Certainly, there are lots more life-enhancing choices out there for work.
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2.0
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This company is truly not who they say they are.
SCI apparently prides itself on Service Excellence. Only the best for their families. That is until it costs them money and then their words turn to lies.
They will train you to only provide for the family what they need, but by the same token you will be chastised for a low UP-SELL rate. The company will use cardboard cremation caskets that can be unsafe to use as they like to buckle when in the cooler for a few days. Decedents have litterally fallen out of this cardboard caskets or the caskets have buckled in the process of pushing them into the crematory. Catching fire while half of it is still outside the crematory. But these caskets cost the company $17 and in turn are sold to our families for $225.00 So they are not going anywhere anytime soon.

Antiquated equipment that didn't do the job from the beginning. Rat infested funeral homes with collapsing ceilings, mold and asbestos with no desire to fix them. But charging families full price for using their outdated facilitates. dilapidated Hearse that Priests have actually commented on and laughed at. Lifting equipment in the morgues is not adequate. Staff have been injured before in the past and decedents have fallen off shelves and lifts. Management will state that these incidents happened because help wasn't obtained. But when you are short staffed the majority of the time, . . . . . you are expected to do your job regardless. Watch your back with this company. Problematic employees always get recognition and the perks and their jobs never in jeopardy. The employees that pour their heart and sole in to this business
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Pros
easy apprentiship
Cons
everything else
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5.0
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Fair and approachable management.
Provided you want to learn and grow, this is an EXCELLENT company. They don't have time for slackers, and really appreciate a hard-working, dedicated employee. The management team is fair and approachable. The staff is diverse, kind, and knowledgeable.
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2.0
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At need service
Not a great place to work if you have no skills in terms of sales. This place relies heavily on prospecting.

Sales people finds ways to take your sales and it is up to the management to make the decision who gets the commission.


Google a CBC segment on funeral sales and the story is pretty accurate.


Turnover is high and unless you don’t have big bills responsibilities, don’t do this job.
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2.0
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Corporate
For a job that requires compassion this comoany and the managmnet have zero. The company is about the botton line and the management needs to up grade their skills in communication and compassion.
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2.0
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Commission sales difficult to generate consistent pay
People don’t buy the product /service on a regular basis. It takes years to generate a consistent pay from month to month. Very long sales cycle.
Larger base salary would help greatly compared to the current commission structure.
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1.0
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Just a Toxic Workplace to Avoid
Toxic workplace with bullying/racism from management & all staff from your co-worker to the very top
Pay is low considering the type of job your doing dressed in a monkey suit

Don't work here cause you will be used and abused daily

High turnover workplace
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1.0
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Was proud to work there .... but not so much now
Tough environment for an administrator
Very top heavy

Cowardly ‘yes men’

Learned a lot about the funeral business and that it’s a highly competitive business filled with some surprisingly cruel people
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4.0
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Challenging work environment with opportunity to meet many people
Family service counselors in funeral homes provide advice to bereaved families and help them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family service counselors also protect the confidentiality of clients' information.
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1.0
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!! Avoid s.C.I. / Dignity memorial at all costs !!
I've been a licensed funeral service professional practising in good standing in Canada for over a decade...

Service Corporation International / Dignity Memorial is 99% corrupt from the ground up. Senior management carelessly toy with the livelihood of employees by purposely setting them up to fail, then engaging in constructive dismissal, or terminating them WITHOUT cause!


The VAST MAJORITY of the training and managerial staff of Service Corporation International / Dignity Memorial in Canada are OUTRAGEOUSLY under-qualified and woefully neglectful of their duties.


Alternatives exist...


NEVER work for these amateurs!

NEVER use their lousy funeral homes!


Service Corporation International / Dignity Memorial ACTIVELY and SECRETELY induces superior talent from other funeral firms with the (false) promise of higher pay and more professional flexibility.


They will use you for what you're worth to them: attracting people (especially the bereaved) from your community for advance planning or at-time-of-need funeral revenue streams, and then callously discard of you when they feel you've served your public relations purpose.


Heed the warning of an accomplished funeral service industry insider: save yourself enormous (additional) grief by neither working for, nor using, Service Corporation International / Dignity Memorial.


Just look at all of the unresolved complaints lodged against them with your local Better Business Bureau...


STAY AWAY!!
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1.0
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Terrible management
Dysfunctional management without a marketing strategy or business plan. You will not get the tools you need to succeed, paid minimum wage and expected to pay your own gas for client appointments or meetings and use your own cell phone without being reimbursed. Impossible to meet the ever changing quota and paid any commission. Very stressful work environment. The expectations of the employer did not meet my ethics.
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4.0
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Slack work environment
It is not a fast placed work environment, staff is young and inexperienced. Past management is lacking in much needed skills to keep staff operating efficiently.
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4.0
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Family Service Counselor
Great role for those with previous sales, advising, and counseling experience. Best suited for people from banking, customer service/ sales, and telecommunications. Management works diligently to ensure you are trained for success in the role. Team is supportive and works collaboratively. Excellent earning potential!!
Pros
supportive management and team, great role for assisting families
Cons
Some of the corporate lines of communication, BUT managment is wonderful in ensuring issues get resolved quickly
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2.0
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It's Not All That It Seems To Be
A typical day at work is busy from the get-go and busy to the very end.
I've learned that there's more to life than micro-managers, extremely long days, watching the clock tick-tock, listening to salespeople banter about how much they make from commissions, and some less than ideal administration staff to work alongside.


The workplace culture seems to be leaning to one ethnic society more than a multicultural environment; some people have mentioned that there may be workplace ethics that should be considered.


Every job takes getting used to. There are American and Canadian based staff at some cemetery locations. Local staff seem to be unionized, and the American staff don't seem to be unionized (and frankly don't care), so it gets to be stale.


The most enjoyable part of the job is leaving on a Friday evening, and hopefully spending time with friends on the weekends. I'm young and I just know that there are better suited jobs out there without having to wear black all day long.


Dealing with grieving families can put a damper on your personal life. Sure, you get used to it, but it's a tough job in this service area.
Pros
Getting over the probation period. Few good managers.
Cons
Hourly rates are low in some job positions. Lack of respect.
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3.0
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Fast paced, interesting work.
It is a very fast paced job with little room for advancement. There was very little training provided due to the high volume of calls. Higher then normal stress level of management made it very difficult to work and learn. Working with families was a very rewarding experience for me because it gave me the chance to help support, comfort and share in the memories of the lives that meant so much to families, friends and our community
Pros
Families, Full benefits
Cons
Long hours
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5.0
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Great Place to work
I learned lots, had fun, and met lots of dedicated people. Each person working there were a wealth of information, and more than willing to teach me the ropes.
There was one person that took her title more seriously than realizing she was part of a strong team, and team is better than title.
Pros
Fun people to work with
Cons
They do not do anything about bullies.
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1.0
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Toxic workplace!
All the things we despise in a work environment. Bullying, harassment, relentless pressure to perform. Managers are past funeral directors with no management skills whatsoever.
Pros
Benefits
Cons
Long hours, low pay, toxic work environment
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2.0
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not a good place to work with
other sales is hostile if you make big sale or trying to steal from you.
manager are fair but only you good at sales.

the pay is good but less than competitors.
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Overall rating
3.1
Based on 1,018 reviews
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3.0
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3.0
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2.8
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2.8
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3.0
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