Service Canada
Happiness score is 55 out of 100
3.9 out of 5 stars.
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Service Canada Careers and Employment

Work happiness

Scores based on about 46 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel their work environment is inclusive and respectful of everyone?
Do people feel that they are paid fairly for their work?

About the company

  • Company size
    less than 10
  • Industry
    Government & Public Administration
  • Headquarters
    Ottawa
  • Link
    Service Canada website
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Jobs

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Customer Service

2 jobs

Salaries

Salary estimated from 1.4K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 228 reviews and is evolving.

4.1520184.1020193.8620202.5520213.422022

Reviews

Payment Services Officer in North York, ON
on 14 September 2022
Overall good
Good benefits and regular work hours. The work can become repetitive at times and some client may become irrate or non responsive. Managers and Team Leaders are helpful though sometimes out of touch with the work.
Payment Services Officer in Remote
on 23 September 2022
Excellent training to prepare you for the role
Fast-paced, call centre work. Serving Canadians in the Canada Pension and OAS department. Intense and thorough paid training before ever getting on the phones with clients. Supportive management. Great pay and benefits.
clerk in Fredericton, NB
on 19 September 2022
Repetitive Work. Not a lot of foresight by management.
Service Canada is an umbrella for pensions, passports, EI. I'm not sure of the entire heirarchy but I would say there may be systemic issues with management, going up the chain. There were issues with foresight and planning in my department--pensions, and we have since witnessed these issues with passports. There are guidelines for onboarding and training that were completely ignore during my time, but were improving when I left because of major complaints and investigations. I think the lack of planning and support probably goes up the chain, and I think thre may be a lack of support for managment that just progressively erodes the structure of support down the chain.
Payment Services Officer in Regina, SK
on 3 September 2022
Lots of exams and reading for you to be fully confirmed.
You must pass these exams or else your employment will be terminated. The exams involves lots of proccess and procedures. You just have to be reading even beyond your working hours to master the process and procedures you will be tested for. Its very very stressful but doable. Most days after the training, you will just be useless as you would have filled your brain with loads of information about process and procedures. Trust me, you will have no life outside of work for the first 3 months.You will also be micromanaged.
Payment Services Officer in Regina, SK
on 15 August 2022
Not an easy job
I was at the EI call centre during covid. The phone was the easy party. Following the procedures were another story. Job requires an EXTREME level of attention to detail.

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Questions and answers

People have asked 44 questions about working at Service Canada. See the answers, explore popular topics, and discover unique insights from Service Canada employees.

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  • Hiring Process
  • Working Culture
  • Working Environment
  • Background Check
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  • Part Time Jobs
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  • Work from Home
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Interview insights

Insights from 180 Indeed users who have interviewed with Service Canada within the last 5 years.

Favourable experience
Interview is average
Process takes more than one month

Interview questions

Situational questions

Shared on 17 January 2020

N/A - I was bridged in and therefore did not need to go through the interview process.

Shared on 22 May 2017

No interview question for casual position just ask if you are comfortable with using step ladder and are you afraid of heights and climbing up and down the step ladders.

Shared on 3 April 2017

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