Service Canada
4.0 out of 5 stars.
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Service Canada Careers and Employment

About the company

  • Company size
    less than 10
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Customer Service

8 jobs


Salary estimated from 561 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 161 reviews and is evolving.


Payment Services Officer – Call Centre (Term) in Calgary, AB
on 24 September 2021
Must love red tape processes
Training is intense and 3 months long. Not everyone makes it through. The position is best for those with high-level reading comprehension (fast reader) and has superior attention to detail. In the call center, there is very little decision-making that can be done. 90% of the work will require referral to different levels of process teams.
Data Entry Clerk in Kingston, ON
on 15 July 2021
Comes down to management
I had a terrible supervisor who liked to bully employees and ultimately disliked the job because of her. Lots of red tape, repetitive work. Great pay, lots of opportunities for overtime.
Payment Services Officer, ESDC in Calgary, AB
on 9 July 2021
Too Stressful
Stressful! Expectations too high for the menial pay and under constant criticism to do better. Don't do this and Don't do that! If you need help, good luck! Call the pay center, help desk or whatever call center might apply to your problem. You are just a number. Pay is NEVER correct and one mistake is made on top of the last. It's a rats nest of issues that never go away.
Payment Services Officer in Ontario
on 24 June 2021
incompetence at the workplace
A typical day at work is to get your computer up and running, without breakdown or disconnection, and navigating inefficient systems that are old, archaic and not user friendly nor effective. You learn next to nothing in training and will be stressed as learning curve takes three to six times the length to learn than any where else. Job may take years to learn. Management can change each week and they do not care at all. They are not transparent, can be petty and do a very bad job in personnel management and are definitely not that qualified. They may not treat you honestly and they have no concern as they communicate one way and only their way. Bad management may make work unbearable over time and put unnecessary stress and burden over you. Culture at work does not exist, you are chained to the desk all day, and are micromanaged each minute. You may be treated worse than a number. It may be one of the worse gov jobs, as sure will not feel like gov job, and may not be worth the toll it takes on you as you may be stressed daily, without reason to be. Aside from helping citizens as civil servants and the joy that can bring, job can be bad choice in the end.
Payment Service Officer in Greater Sudbury, ON
on 23 March 2021
virtual training is intense
I found it very difficult to take in all the was presented in training --in class training would have been better, however with the current situation ( covid) have to go with what is available.

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Questions and answers

People have asked 30 questions about working at Service Canada. See the answers, explore popular topics, and discover unique insights from Service Canada employees.

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Interview insights

Insights from 82 Indeed users who have interviewed with Service Canada within the last 5 years.
Favourable experience
Interview is average
Process takes more than one month

Interview questions

Situational questions

Shared on 17 January 2020

N/A - I was bridged in and therefore did not need to go through the interview process.

Shared on 22 May 2017

No interview question for casual position just ask if you are comfortable with using step ladder and are you afraid of heights and climbing up and down the step ladders.

Shared on 3 April 2017

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