Serco Employee Review

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Friendly environment
Call Centre Agent (Current Employee) –  Oshawa, ON4 March 2013
It was nice to work with friendly people, receive calls about road test appointments. Supervisor was very friendly and easy to talk to. It was difficult to have angry or upset people on the phone. It was great to talk to happy people.
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Watch your back- the management do not care about they staff
previous employee (Former Employee) –  Happy Valley-Goose Bay, NL21 April 2018
This place is a joke. Any good staff they get they can't keep. people in positions they should not be including the site manager. worst place i have ever worked.
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Absolutely terrible!,
Service à la clientèle (Former Employee) –  Ottawa, ON9 April 2018
Management.....what management?.. The lack of privacy regarding ones workplace assessment was mind boggling. I felt that I was in a reality television program. Find something else.....anything else!!!
Pros
Most of the clients were very nice
Cons
Management
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Overall rating

3.6
Based on 2,985 reviews
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Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture