We have wellness club and monthly walking competion
Senior Accountant (Current Employee) – Toronto, ON – 28 February 2018
It has more than 500 employees working diversified customer service oriented company. Since closely working with government I learned the government policy, procedure and public service. I used to be very difficult to co up with the DOS based system provided by government and now we implemented custom made new system for our Finance and front end purpose. It is great to have demand mandatory so we don't need to spend money for marketing, sales and promotional activities.
Customer Service Agent (Current Employee) – Etobicoke, ON – 20 February 2018
Serco runs the drivetest centers for Ontario. Typical day is processing applications for all kinds of transactions required for getting a Drivers Licence. This job has honed my skills for people management, eye for minute details. The most interesting training we receive Fraudulent training to check documents.
QA Tester (Former Employee) – Bay Street – 16 December 2017
Contractors are mobbing against new employee Way to improve: 1. Each job should be defined with clear objectives 2. Need an open and honest work environment 3. New updates should be communicated to old and new employees
A great source of customer relations experience to be had.
Driving Examiner (Former Employee) – Downsview Park – 24 February 2017
I would arrive uber early to get my desk and things organized. Then we would go to dispatch to pick up road test for the morning. The job was very stressful in that I was in a vehicle marking a sometimes inept new driver or alternately a driver aspiring for higher licensing. The traffic with the mix of a nervous candidate made for a somewhat dangerous possibility. In order to relay the results of a negative test one had to develop very strong diplomacy and sensitivity as failure is sometimes not accepted well. This was a very difficult part of the job. I had people that had been failed multiple times who actually felt very positive about their experience with me and asked if they could have be do their next booked road test.
very busy bustling environment
very long stressful day with very little down time
Fun workplace but upper management does not treat their employees very well
CUSTOMER SERVICE AGENT (Current Employee) – Toronto, ON – 16 February 2017
This is good place to work as I have been able to develop many new skills and further my professional growth. The only issue I would have with Serco is that management does not treat their employees very well, specifically the part-time employees. Schedule changes from week - to - week in terms of hours and employees are expected to come in on their days off, supervisors also always fighting with employees over how much time was worked (having to argue over 15 minutes of overtime?) is a real drag. I have been lucky in that I have been given opportunities to learn different tasks and ascend up the ladder a bit but most have not been so lucky.
Team Lead AFC (Current Employee) – united Arab Emirates – 27 January 2017
I had one experience during execution of project as per client expectation they want to complete their project completion before committed time period. After that i finished that project with the support of my colleague.
After that i learnt how to work finish under the time limit without compromise of quality of work.
Commissionaire (Current Employee) – Goose Bay, NL – 21 January 2017
I like more hours here working schedule 12 Hours shift night and Day.I love the company and co-worker they're very supportive and accomodating.I like that they encourage the worker to do some training courses that provided by the company..The hardest part of this job during the bad weather..but i love this job but not enough to support my financial needs.
Customer Service Representative (Former Employee) – Brampton, ON – 19 November 2015
A great place to work effectively and efficiently as a team to complete set projects. variety of assigned tasks such as managing people, imputing data, verbal/written testing. Great understanding among each other made me feel like a sports player on a team facilitating to achieve victory.
excellent souce to learn/develop language and professional skills