Serco Group
3.5 out of 5 stars.
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Serco Group Work-life balance reviews

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Fun place to work at

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It is busy place to work. very few opportunities of growth. Job security is there. every day is a new day and exciting. Every minute at work fun and required you to be on your feet.

Pros

Job security

Cons

growth possibilities
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Stay away, toxic environment and culture.

Toxic work environment. The problem lays in upper management with a huge disconnect to what actually happens in the work place. Government policy goes out the door to cater to anyone who complains. Staff are unhappy at their job and stressed. The pay is decent but you will have to give up your life as you’re expected to be available Monday to Saturday from open to close however, you’re not guaranteed to get full time hrs and or benefits for all your commitments

Pros

It’s a paycheque

Cons

Toxic environment, no support or chance to grow, unreasonable expectations, unorganized, work/life balance, winter layoff/reduced hours, favouritism, no incentives, dealing with the public
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Difficult Company to work for

Lots of stuff to learn and remember. They audit every step you make. No room for errors. With so many people from other countries, it’s difficult to know if the documents are acceptable. Def. high stress for the money. I would NOT recommend this company for a long term position. Run by a bunch of dopes who think they above all. Keep looking elsewhere peeps.

Pros

Close to home

Cons

Too much to learn for a stupid part time position
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Fun work if you like it.

At Serco Drive Test you will have interesting work. The customer service there can be quite rewarding. The downside here is you will work part time for very few hours and there is little chance for advancement unless you can hang in until someone full time retires. This can take years. When you are hired you are required to do a weeks worth of training and if you do not pass said training then you will not be offered the position. This can be nerve wracking if you have had to quite a previous position in order to take this training.

Pros

Fun and interesting work

Cons

Low hours and little chance for advancement
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Pay is good if you live in rural areas but not for those in GTA

Staffing levels are poor causing extra stress and responsibilities on staff. No work life balance. Especially if you are a centre supervisor. Advancement opportunities seem to be hard to achieve even after 17 years of exemplary work ethic and high performance reviews. They don’t want to let you move up from the bottom if you are good at your job as they don’t want to lose you on the front lines.
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Not good

Never made you feel welcome you were just left to get on with the job..long hours..you had more than one job to do if you had a problem no one to go to ...you were on your own
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Good to learn new things in life.

Good start as a career but not worth it.Greater risk of life ,no benefits and less pay.Stressful atmosphere ,target based job.Trainers are good and they teach you how to deal with complicated situations.

Pros

Good timing

Cons

Target based
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shift work

So many years since I've worked here, always 12 hour shifts. I did mostly nights, never had any issues. I did my work term with this company and they hired me afterwards.
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Not worth the risk

Great staff and hours but not worth risking your life every 15 mins getting in cars with people not knowing how to drive the majority of the time. Very stressful and scary most of your day.

Pros

Good hours

Cons

Very stressful and not worth risking your life and being killed in an accident.
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Focused on operational excellence and change management

Customer service is key; management focused on efficiencies and staff engagement. Staff asked for opinions on efficiencies and process improvements to improve operational approach.

Pros

Great work life balance

Cons

DND yet to release 5 Wing Goose Bay's operational role
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Productive and fun place to work

Productive and fun place to work. Work life balance is very good.The processes and team work is next to none. Progressive improvement is enhanced due to great team collaboration.
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Productive and fun to work

Great place to work. Lots to learn. The management can sometimes be bias but if you have the potential you can work your way through. Good luck !!!
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Amazing place to work

Lots of learning, Great Scope of growth. Transparency involved in work. No politics. Dependable open and connected management
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Friendly environment

It was nice to work with friendly people, receive calls about road test appointments. Supervisor was very friendly and easy to talk to. It was difficult to have angry or upset people on the phone. It was great to talk to happy people.
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Overall rating

3.5

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3.4Work/Life Balance
3.3Salary/Benefits
3.1Job security/advancement
3.1Management
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