Serco Group
3.5 out of 5 stars.
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Time bound and target based

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Its a stressful job as your life is in hands of drivers who hardly know to drive. Money paid is not even close to the risk you take in road tests you take. There are certain number of road tests you have to complete in a day and each test is time bound. If you don't do certain number of road tests , you are called by supervisor. There is Union, so the senior and old employees try to play dirty politics on new employees.

Pros

Some old employees giving good advice on work matters, free lunch

Cons

Not paid as per risk taken, time bound, target based, not chance of advancement
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Good First-Line Management BUT Deplorable Working Conditions and Benefits

The front-line supervisors do their best to keep morale high but the company culture of only hiring part-time, with no sick or vacation pay is very discouraging. The equipment is outdated and in poor repair.
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Fun atmospher

Very busy and high stress job but great co workers and amazing bosses.
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Stressful work environment that is badly managed

At DriveTest you spend your shift aiding the public by processing transactions related to driver licensing. This is a privately run company that only cares about their bottom line. And it's not just customer service that they skimp on in order to make money...the physical work environment is dreadful...constantly broken equipment, broken HVAC, bad pest control, even trying to find a decent chair for your desk or a working stapler can be a challenge. Work schedule is only received 36 hours in advance, and shift hours are designed to ensure you aren't paid for breaks. They schedule minimal hours and you are basically on call every day. You are always being asked to come in early, come in on a day off or to stay late. Absolutely everything you do is monitored and timed. If you take too long processing transactions you are told to speed up, if you make an error because you're trying to work quickly you get told your error rate is too high, if you spend too much time between transactions (trying to hunt down a working pen or a paper clip) you are accused of slacking off. I'm not joking....everything you do is timed without exception. All of this just compounds the stress you are under in an already highly challenging position. Your customer service skills will be pushed to their limits and you will never receive positive feedback from managers who are overworked themselves and only concerned with the numbers. Most enjoyable part of the job: meeting lots of people from different cultures and helping them get their driver's license Least enjoyable part of the job: lack - 

Pros

Decent pay for a part time job

Cons

Incredibly stressful and micro-managed
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Productive and fun place to work

Productive and fun place to work. Work life balance is very good.The processes and team work is next to none. Progressive improvement is enhanced due to great team collaboration.
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Amazing place to work

Lots of learning, Great Scope of growth. Transparency involved in work. No politics. Dependable open and connected management
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Overall rating

3.5

Based on 3,961 reviews
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3.4Work/Life Balance
3.3Salary/Benefits
3.1Job security/advancement
3.1Management
3.3Culture
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