Serco Group
3.5 out of 5 stars.
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Serco Group Pay & benefits reviews: Customer Service Representative

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3.4Work-life balance
3.3Pay & benefits

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Relaxed work environment

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Good place to work with. You learn a lot while u work but there are No growth opportunities. Management doesnot care for the benefits of the employees. Its a unionized job so your job is safe.
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Challenging and Diverse Environment

The job can be stressful and every situation can be different so there is a lot to remember. The pay is OK but the increases take a long time. Being part time, there is a lot of variation to weekly hours worked.
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A poor company to work for

Work environment stressful, no support from management, extensive travel involved, not fair distribution of workload between staff. Hopefully you'll be a favourite, if not watch out. Management from supervisors to top of company not good. It's a shame, the wages are decent, but no job security. You'll get sent home all the time when it's quiet so don't actually think just because your full time or you have seniority that you will work a full week. You will have to work weekends in the summer, mandatory overtime and sent home in the winter. It's constantly an unpleasant environment. the reviews I read on hear none of them are from Serco DES all different parts of the company from all over the world. so take them with a grain of salt, company is not run the same everywhere.

Pros

decent wages

Cons

horrible environment, stressful, lacks job security, bad management
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Overall rating

3.5

Based on 3,965 reviews
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Ratings by category

3.4Work/Life Balance
3.3Salary/Benefits
3.1Job security/advancement
3.1Management
3.3Culture